Call 4 Concern – How Collaboration Leads To Success

If patients or their family members are concerned about their worsening condition, who should they turn to? In this first episode of a new series of Talking Improvement we hear about a successful service for patients and their families that does what it says on the tin - Call 4 Concern.

Dom Bird, deputy director of Improvement Cymru talks to three guests who have been involved in the introduction of the Call 4 Concern services in their respective organizations.

Chris Subbe, consultant physician in acute medicine, and Eirian Edwards advanced nurse practitioner both from Betsi Cadwaladr University Health Board discuss why and how the new service was introduced in April 2023. 

“Sometimes we all miss something,”, says Chris, “and then we offer patients and relatives this opportunity to get somebody to their bedside who's got additional skills and usually comes with a critical care background.” 

Eirian explains how they allayed suspicions from doctors and other team members and how members of the public have used the service responsibly.

Fiona Davis, nurse practitioner in the patient at risk team at Cardiff & Vale University Health Board explains how the initial pilot introduced there in November 2023 has led to greater interest from departments in the hospital. ”It's just going to grow and grow and grow, I think, …we’ve just got to embed it and normalize it,“ she says.