Law & Coder Episode 5 - Why Legal Tech Adoption Fails... and How Human-Centered Design Can Help (feat. Olivia Smith)

In this episode of Law & Coder, hosts Morgan Llewellyn and Christina Natale dive into the fascinating world of human-centered design (HCD) with their colleague Olivia Smith, Director of Human Centered Design & Strategy at HIKE2. Olivia shares her insights on how truly understanding user experiences can transform technology implementation, drive adoption, and streamline processes within legal and other regulated industries. They discuss the evolution of HCD from in-person observations to adapting effectively in a virtual world and explore common pitfalls, risks to avoid, and strategies for achieving meaningful executive alignment. Olivia highlights the critical importance of involving users early in the tool selection process, ensuring their real needs and workflows inform technology investments, ultimately delivering stronger outcomes and greater user satisfaction. Tune in for practical advice, relatable experiences, and thoughtful conversation on keeping people at the heart of innovation.