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Artificial Intelligence is rapidly reshaping how schools, educators, and policymakers think about the future of learning. With OECD shifting its emphasis from test-based rankings toward human flourishing, and governments debating how to integrate digital tools without overwhelming already strained systems, the stakes couldn’t be higher. A McKinsey study found that 20 to 40% of teacher time could be automated with AI—yet the challenge remains: how to balance technology with human connection.
So, how should schools redefine “a good education” in an AI-driven world, and what role does technology really play in shaping students for lifelong learning?
In this episode of Just Thinking, host Kevin Dougherty sits down with Al Kingsley, Group CEO of NetSupport Limited and an international leader in EdTech. Their conversation explores what makes a “good school” in the 21st century, how AI can support rather than replace teachers, and why critical thinking and kindness remain at the heart of education reform.
Key takeaways from the episode…
Redefining success in schools: Kingsley argues that education should shift from narrow test performance to fostering resilience, creativity, and curiosity that empower lifelong learning.
AI as a teaching partner, not a replacement: He stresses the importance of using AI to reduce teacher workload, support one-to-one learning, and build staff confidence—while ensuring transparency and student well-being.
The role of community and kindness: Beyond policy and technology, Kingsley reminds us that education thrives on collaboration, sharing best practices, and simple human kindness.
Al Kingsley serves as the Group CEO of NetSupport Limited, where he has led the development of award-winning EdTech solutions used globally for over 30 years. Alongside his corporate role, he is a prominent education leader—chairing Multi-Academy Trusts, serving on the UK Department for Education advisory board, and guiding digital strategy across the sector. He is also the author of several books on education and technology, including The Awkward Questions in Education: Unpicking the Elephants in the Room from AI to Teacher Retention.
