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It’s Not the People, It’s the System: Kaizen and Process-Driven Growth
In this episode of the Growth Notes Podcast, Frazier revisits the importance of systems and processes through the lens of Kaizen, the Japanese philosophy of continuous improvement. He explains how Kaizen expects every person in an operation to improve their role, recommend changes, and flag inefficiencies so everyone shares responsibility for outcomes. Drawing a parallel between auto manufacturing and mortgage lending as a cradle-to-grave “manufacturing” process, he shares a story where a GM plant was deemed inefficient and shut down, then became the most successful car plant in the country after Toyota implemented its systems—using the same plant and the same people. Frazier’s core takeaway: performance gaps are often driven less by individuals and more by the system or lack of one.
