WEBVTT
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We're about to roast ourselves.
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Today we're sharing our biggest lashing fails, and trust me, they suck.
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Hello guys, and welcome back to Behind the Brilliance.
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I am Ashton.
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And I'm Danielle.
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And this is episode three.
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Woohoo! We're doing a little casual today.
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We we left the desk because we have some heavy-duty episodes ahead.
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So I thought we'd talk today about our biggest lashing mistakes.
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We'll go ahead and give Ashton the questions she hasn't read yet.
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So hopefully they're winners.
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Okay, Danielle, you've been lashing for 17 years.
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Surely you've had some disasters.
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What's the worst lash appointment you've ever done?
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Oh, um, honestly, I think it was my first time doing a mega volume set.
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That was the worst, the worst ever, ever, ever.
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Did they look like caterpillars?
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Uh they they looked horrible and they were still not full enough for her.
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And so I got scarred for life on Mega because I'm like, I'm not very, I'm not, I can't even appease people who want mega volume.
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Um, yeah, I remember I think I was here for like five hours, like adding more, adding more, adding more.
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I think my original training with Mega was on the conservative side where it's you know bigger fans, but um, they just weren't big enough.
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The customer who was from another country might have been Russia, I can't remember.
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So I don't know if she had some weird, unrealistic expectations of like stacking different fans, but that was a nightmare.
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Oh my god, guys.
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Funny story.
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When I first applied here, there's somebody else with like a similar username as me, and she just does like I'm talking like 22 millimeter, extra, extra, extra long lashes, huge, fluffy, full.
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And I'm the complete opposite.
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All of mine are so natural and like angelic.
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And she was like, Is this you?
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And like texted the girl, and I was like, Yes, this is my work.
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I yeah, I deemed her, I DM'd her because your your username's like lash x ash, and it was like another form of lash x ash with with or without underscores or something.
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And I messaged her, we had an interview that same day.
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I asked you to come in for an audition, and between the interview and the audition, I DM'd this girl and I said, Did you do these lashes?
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And she responded, Yeah, I did.
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And it was funny, it wasn't it wasn't yours.
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It is not.
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Ashton.
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Yes, ma'am.
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What has been your biggest oh no moment?
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Have you ever had to remove a full set and start over?
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No.
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I mean, I haven't ever had to remove a set either that I did.
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I'm just really good, so I don't have to do that.
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Great answer.
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I will say I think the only time that I've ever had to like remove a set is because somebody, it wasn't even my work, but somebody like was having an allergic reaction.
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So she came in and asked me to remove them.
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But which by the way, if someone has an allergic reaction, you should never use remover to remove them.
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You should remove them annually.
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That's just correct.
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A tip.
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Um, I will say this was a sad time that I had to remove lashes.
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Was um I had a client come in and she went home and her husband didn't like them.
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And so he said she came in the next day and she said I have to take them off now.
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And I was like, that is so sad.
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Hell no.
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Yeah, do not be with a man who doesn't like your lashes.
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That's that's a headache.
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That's pathetic.
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We don't do that.
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No, you're back in the hot seat.
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Take me back to your first year of lashing.
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This is a while back.
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This is when she was born.
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The year you were born when I was gonna be able to.
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Take me back to 2007.
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I was coming out of my mother.
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Shout out mommy Holly for birthing me.
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Oh take me back to your first year of lashing, aka my first year of life.
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What were you doing wrong?
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Well, I was using uh.25 millimeter lash extensions.
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What is that?
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0.25.
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So classic?
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It's 0.15.
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Yeah, and then it goes up to 0.2, which is too big, and it goes point to goes up to 0.25.
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I had a client who wanted 0.3s.
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I had a whole set of 0.3 thickness lashes, which is literally like I have never heard of this.
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Yeah.
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Wait, so it's like classic lashes or it's just that thick?
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Very thick.
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Thick.
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Ow.
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Yeah.
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Yeah, that was the reality.
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I know some of y'all remember that.
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Yeah.
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Which is actually funny because as as life went on, a 0.2 was a standard for me.
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Like a 0.25 was, you know, someone who wanted it more dramatic.
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Volume wasn't a thing yet.
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But as things progressed, I can't even do use a 0.2 anymore.
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And 0.15s are getting hard for me.
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It's almost like I have to deal with like thinner lashes.
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I can't even work with thick lashes anymore.
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Anyway.
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What's a mistake that you cringe about now?
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I mean, that really, it's just those really, really thick lashes.
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Because I've always been a fan of getting your client like a hundred percent full.
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So someone so full with those lashes, I can I could literally, it's burned into my brain an Instagram post from like 2012 where it was.
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I'll have to find that post.
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I'll find it in my archives.
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I was proud of it at the time, but it's cringy now.
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Did you ever have a client complain or leave unhappy?
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I for sure I've had clients leave unhappy.
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I will say it's uncommon for a client to leave unhappy and be honest about it.
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I mean, it doesn't really happen anymore, but I think it's happened, it happens all the time, where a client won't be open and honest if they don't like something that you did.
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And so, you know, if that happens, usually, you know, that you learn about it at their fill or um too late in the game.
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So just another like, like as a tip, this moment.
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I'm just gonna take this moment to share this tip that I think everyone can benefit from because I myself am shy in the moment of giving feedback.
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Be over like over the top with your clients on feedback.
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Tell me what you like, tell me what you don't like, because people will just not say it.
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And I can only say that because I'm that person too.
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So um, usually though, I again I do, I really like open that door.
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Like, tell me what you like, tell me what I'm not here.
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I always say you can't hurt my feelings unless you tell me I'm fat.
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So, you know, if that doesn't give you enough freedom to tell me how you feel, then I don't know what does.
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But what's the worst retention you've ever had and why?
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Well, before Clarity Cleanser came to the scene, um, I definitely had trouble with my oilier clients.
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I felt a huge difference when I started using Clarity at the beginning of my appointments, but then in addition to that, people washing their own lashes was a game changer for me on the retention.
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Have you ever had an allergic reaction situation?
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Yeah.
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How did you handle it?
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Um, usually, you know, I tell clients that it doesn't happen the same day.
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So if they wake up the next day and they're swollen in their eyelids, it's a pretty textbook look.
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I'm sure we can pull one from training.
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Um I always say it's gonna the swelling will subside within 24 to 48 hours.
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You should just enjoy your lashes rather than just jumping to take them off because the reaction has already happened.
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So take a Benadryl, there's over-the-counter creams, eye drops, orals.
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Um, if they insist on removing them, then I have them come in and and um manually remove them.
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But I've been having some good results with using flonese on clients who have allergic reactions.
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So dabbing a little flonese on their eyelid before and after their appointment, and um they're not having reactions.
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And I always tell a client, do that that's at your own discretion.
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I have them bring their own flonase.
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I'm not here to diagnose or promise anything, but I have that has been working for me.
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What was the hardest part about learning the lash for you?
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You know what I'm saying?
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Like after making a fan, like picking it up.
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And that's for your more recent learning?
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Because I know you learned like from my very beginning.
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Anytime.
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Yeah, yeah.
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Yeah, that is that's a tough one.
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Yeah, picking it up, picking it up, keeping all the bases together, because I feel like when I first started picking them up, everything would just kind of go all over the place.
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Okay, and so it kind of took me like my first like training day.
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I was like, but I just edited our last podcast today, and you said that even when you were learning our new fanning technique, how it changed the game just to have a better quality lash extension.
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So, and that if only you had soft line when you first started learning.
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If only have you ever had a client whose lashes just didn't turn out how you wanted?
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I mean, probably, not like at the top of my head.
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I can't like think of like a specific situation, but I'm sure that that has happened, especially in my earlier days.
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I think it's really hard to figure out what kind of like mapping goes with each person's eyes in the beginning stages.
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Like, that's definitely something that's like very trial and error, and I feel like symmetry is really difficult in the very beginning, so I can't think of like a specific situation, but I'm like sure that that yeah has been a thing.
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Yeah, and I this is something I've been doing more recently when in doubt.
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I just have them open their eyes a little bit halfway through the appointment.
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Yeah, I never even used to do that, but recently I was like, you know what, I want to see how this is turning out, and like you could use a mirror, but I feel like nothing compares to them actually opening their eyes.
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So I've been like stopping halfway through, leaving their iPads on, saying, Hey, this is gonna feel really weird, but I just want to look.
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Yeah, because then it kind of gives you like, oh wait, like, is that curl working in the way that you wanted it to?
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Because I just feel more than ever, people's lashes are just so different in the way that they they land.
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So this has doesn't really have that much to do with what we're talking about, but I kind of want to like explore into like mixing curls together.
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Yeah, maybe I'll do that on Jaden today.
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Maybe I'll do C C's and C's on her.
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What did you do last time?
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C's.
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Do you think they weren't curly enough for her?
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I think she's longer for some reason.
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Really?
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I think she's like hoochie long once.
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Like twelves.
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What'd you have on her?
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Up to 10.
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Oh, that probably maybe even 13 spikes or something.
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I know.
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Her strips were dramatic, girl.
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What's something you thought you were doing right but later realized was wrong?
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Pinching.
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Okay.
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I don't agree with that because I do think that in certain situations, pinching, okay.
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I don't think that there's any rights or wrongs.
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Except like if you're not isolating right, then that's wrong.
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But like I feel like I've always said isolated right.
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Yeah.
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Um not right or wrong, but when I did learn the very first time, I learned to always pinch my fan.
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So it's the only fanning method that I was taught.
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I do think that there's a time and place for that.
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But after Danielle taught me, what do you even call it?
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Rolling?
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Rolling.
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Rolling, fan and roll.
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Fan, roll.
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Stop, drop, and roll.
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I don't know, rolling.
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Rolling away.
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Rolling away.
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Yeah.
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We like to roll.
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We roll on a rolling on a strip.
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Yeah.
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Um, I feel like I still don't think that pinching is wrong.
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I think that if I were to be doing a heavy mega volume, or even just like a heavier volume, I would still pinch.
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But I think that rolling your fans does make it more natural, which has honestly kind of become like my specialty.
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Natural.
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Yeah.
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When it used to actually be big, fluffy mega volumes.
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That's used to be all I would do, and now all of a sudden I'm just like natural.
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So I think you're right.
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Like I was teasing about the pinching only because um I do rarely see pinching turning out like able to pass the standards that we set here.
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And that's more so because of bases.
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Yeah.
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Um, it and that still comes down to the pincher.
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Obviously, there's different pinching methods, and you're some people are gonna be better at pinching than others, but I've seen a lot of pinching that ends up in very loose, like frayed bases, or too much adhesive.
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And so, um, no, I think you're right.
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As far as pinching is great for creating heavier sets, we're just in in our locations, and I think industry-wide people are moving towards less fluffy and more natural looks.
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Why do you think isolation is so hard for beginners?
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I think it's just it's like learning we use chopsticks for the first time.
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It's tedious.
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Yeah, you have to use your end of tweezers to like do everything for you.
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So yeah, I think isolation is just a muscle memory thing that's tough to gather at first.
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Do you have any isolation fails?
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Not me.
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No, I mastered that right from the start.
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I had a good trainer though.
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I had a mentor and a trainer, and it was like done right or not done at all.
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So I don't really think that I ever had any like isolation fails in my beginning stages.
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Like, I wouldn't really like go through at the end of each set and like check my isolation.
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So maybe I would have like one or two stickies, but like I've never had a situation where like I've had a fail.
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Glued everybody.
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I think you either get it or you don't.
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No, exactly.
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And I think that that's the main thing.
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Like, I don't care what your sets look like, I don't care what fan you're doing.
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If you don't isolate right, you should not be doing lashes.
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I'm sorry, but that's how you ruin people.
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Yeah, that's that's definitely number one.
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How do you know if you're using too much adhesive?
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So, like in volume sets, I can tell that I'm using too much adhesive if I see a bead.
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Exactly.
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Yeah.
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You should not see a little circle bead at the end of your base because that's one gonna make it bulky.
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Two stickies, three, damaging.
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She said it.
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That's it.
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Yeah.
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How do you know what curl to use?
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I would say there's no way to surely know, because it is an experiment, but you're really looking at the facial features, how the eyes are placed, in more, you know, deep set, not deep set.
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I mean, honestly, I have clients look to the side and I like look at their side profile.
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Like I have them look straight.
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Cause sometimes you can then see like, do their lashes go up or down?
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My my lashes go up, so my lashes are really curly naturally.
00:14:41.279 --> 00:14:55.120
We're you know, so so really addressing the client's anatomy is the only way to surely choose a good curl, but even then, I always tell clients it's a graduation process, I'm gonna choose the best styling that I think is gonna work for you today.
00:14:55.440 --> 00:15:00.080
But let me know at your next appointment what you loved and what you didn't love, so I can make that better for you.
00:15:00.320 --> 00:15:07.679
I also think that the curl is a very important and crucial part of the lashes.
00:15:07.919 --> 00:15:12.480
Like me, for example, we did C's on me once, and I absolutely hated them.
00:15:12.559 --> 00:15:14.879
I mean, they didn't look bad, but I just didn't like them on me.
00:15:15.279 --> 00:15:24.879
But like another example is I have a client and she's like gorgeous, love her, she's a queen, but she loves de-curl lashes, and I'm just like, girl, those don't look good.
00:15:25.440 --> 00:15:26.320
Preference, right?
00:15:26.480 --> 00:15:27.600
It's very much preference.
00:15:27.759 --> 00:15:30.000
Yeah, I don't think they look good, but she's obsessed with it.
00:15:30.159 --> 00:15:30.879
Exactly.
00:15:31.120 --> 00:15:31.679
Totally.
00:15:31.840 --> 00:15:32.240
Yeah.
00:15:32.559 --> 00:15:34.639
Do you ever feel pressure to go faster?
00:15:36.240 --> 00:15:38.000
Slow and steady wins the race.
00:15:38.639 --> 00:15:48.320
I'll tell you when I feel pressure to go faster, when Ashton gives me 20-minute timers to do her lashes and be and she gets Aantsy and needs to get up, and I feel pressure.
00:15:48.480 --> 00:15:49.679
I feel so much pressure.
00:15:51.279 --> 00:15:53.600
Anyways, no, I don't feel pressure to go faster.
00:15:53.759 --> 00:15:54.960
You're on my time.
00:15:55.600 --> 00:15:58.000
Why do some artists skip the cleanse?
00:15:58.399 --> 00:15:59.440
I don't know.
00:15:59.759 --> 00:16:01.279
Why do you skip the cleanse?
00:16:01.440 --> 00:16:02.639
Yeah, you should stop doing that.
00:16:02.799 --> 00:16:04.639
I don't think anyone skips cleanses these days.
00:16:04.720 --> 00:16:08.480
I think that really I do you think people skip cleansing?
00:16:08.639 --> 00:16:09.919
I feel like they definitely do.
00:16:10.000 --> 00:16:13.519
I see some of those lash with me's, and some of those lashes are gross.
00:16:14.000 --> 00:16:14.639
Oh no.
00:16:14.799 --> 00:16:15.840
Don't skip the cleanse.
00:16:15.919 --> 00:16:21.440
Like, even when somebody comes in fresh out of the shower or they say, Oh, I just cleaned my lashes, I'm like, that's cool.
00:16:22.399 --> 00:16:26.480
I'm gonna clean them anyway because you want to dissolve the grime and grease.
00:16:27.039 --> 00:16:31.600
Don't skip the cleanse and don't skip on telling your clients to cleanse.
00:16:31.679 --> 00:16:38.720
And I think that can prevent issues sometimes because people think that you know, lashes have been around for a long time.
00:16:38.799 --> 00:16:44.639
They've been other places where another lash artist didn't tell them to cleanse or told them they could use baby shampoo or whatever.
00:16:44.960 --> 00:16:51.919
But I think it's super important to to be that lash authority to your clients and say, you need to clean your lashes.
00:16:52.000 --> 00:16:57.360
I don't care what you, you know, what you did in your last lash relationship.
00:16:57.519 --> 00:17:00.159
Um, did you track humidity when you first started?
00:17:00.960 --> 00:17:01.440
Yes.
00:17:01.679 --> 00:17:06.400
I didn't really know what it meant, but like I did, so I had a hydrometer.
00:17:06.640 --> 00:17:06.960
Yeah.
00:17:07.119 --> 00:17:09.839
I don't really know what I was doing with it, but I had one.
00:17:10.079 --> 00:17:11.039
She was tracking.
00:17:11.200 --> 00:17:12.160
She didn't know what she was tracking.
00:17:12.400 --> 00:17:14.400
She didn't know what I was tracking, but you know.
00:17:14.720 --> 00:17:15.200
She knows now.
00:17:15.440 --> 00:17:16.160
It was there.
00:17:18.000 --> 00:17:21.279
Have you ever used adhesive past four weeks?
00:17:23.119 --> 00:17:29.359
Not that I can remember, but I have been involved in formulating an adhesive for over 10 years.
00:17:29.599 --> 00:17:35.039
So, and I'm very aware of the downsides to that.
00:17:35.440 --> 00:17:39.119
Have you ever had a client unhappy because of miscommunication?
00:17:39.359 --> 00:17:43.599
I don't think that I would say that I've ever had somebody unhappy because I'm good.
00:17:43.680 --> 00:17:45.599
So you're such a great communicator too.
00:17:45.680 --> 00:17:52.880
Um, after every appointment, I have them stand up and I say, Look in the mirror, tell me if there's anything you want me to change, you will not hurt my feelings.
00:17:52.960 --> 00:17:54.000
What do you want to change?
00:17:54.240 --> 00:17:59.200
And most of the time they'll say nothing or they'll give me a couple things that they want to change and I'll change it really quick.
00:17:59.359 --> 00:18:08.640
But if they say nothing, I have had situations where I'll be like, Okay, you, especially first appointments, I'll tell them to live with their lashes for two weeks, come back and tell me how they feel.
00:18:08.799 --> 00:18:10.960
So I'll have people come back and be like, hey, can we go shorter?
00:18:11.039 --> 00:18:11.599
Can we go longer?
00:18:11.680 --> 00:18:13.039
Can we go more dramatic this time?
00:18:13.359 --> 00:18:20.079
So I wouldn't say that they're necessarily hap unhappy, but we also it's a it's a building thing.
00:18:20.240 --> 00:18:23.119
So like you have to kind of work with them.
00:18:23.279 --> 00:18:26.319
So like not unhappy, but yes, wanting things different.
00:18:26.480 --> 00:18:26.720
Okay.
00:18:26.960 --> 00:18:27.839
If that makes sense.
00:18:28.480 --> 00:18:36.799
Yeah, but I again that's why I invite conversation about it, you know, like you might like these for the first week and then not like them for the second week as your lashes grow out.
00:18:36.880 --> 00:18:40.000
There's always things that could change or factors that can change.
00:18:40.319 --> 00:18:44.400
Okay, so if someone realizes they're making these mistakes, how do they fix them?
00:18:44.720 --> 00:18:47.119
Is it ever too late to improve your technique?
00:18:47.440 --> 00:18:52.079
Yeah, I feel like it's never too late to learn new skills.
00:18:52.319 --> 00:18:57.519
I think that every professional should go with ongoing education no matter what.
00:18:57.759 --> 00:19:02.480
Um, Jess and I talked about this on our pad on the society talk episode.
00:19:02.880 --> 00:19:07.200
And um, yeah, I mean, we have a great resource uh that we partner with.
00:19:07.279 --> 00:19:08.480
It's the ultimate lash course.
00:19:08.559 --> 00:19:10.559
It's a series of 13 online courses.
00:19:10.720 --> 00:19:23.839
It has A to Z, how to do a five-star appointment, not only the classic and volume technique with practice exercises, but how to price yourself appropriately from an apprentice to an expert to a master and lots of things like that.
00:19:24.000 --> 00:19:26.480
So we have resources that we partner with.
00:19:26.640 --> 00:19:33.039
We're also always looking for other trainers to partner with and sponsor um their trainings with our kids.
00:19:33.279 --> 00:19:39.200
But uh yeah, it's never too late to reach out to a mentor or get some get some help.
00:19:39.359 --> 00:19:48.000
If you're obviously struggling with something like retention or isolation or placement or anything, um then fix your issue.
00:19:48.319 --> 00:19:51.359
When do you know when you should just give up and start over?
00:19:51.839 --> 00:19:52.559
In life?
00:19:52.720 --> 00:19:53.920
Like take it out?
00:19:54.559 --> 00:19:55.759
No, okay, no.
00:19:55.920 --> 00:20:13.039
Um, I mean, if you're talking about a set, then I mean I feel like there's never a time to give up and start over, but I do feel like no matter what, whenever I'm doing lashes, um, sometimes one didn't adhere the way I wanted it to, so I take that one off.
00:20:13.200 --> 00:20:15.279
You know, I like redo as I go.
00:20:15.599 --> 00:20:23.599
Um, if your results are horrible, then maybe it's time for a new method or technique.
00:20:23.920 --> 00:20:29.519
Yeah, but I think it's really dramatic to just like stop doing your lash set and just take it off and try again.
00:20:29.759 --> 00:20:31.279
Yeah, I don't think that's actually a thing.
00:20:31.519 --> 00:20:46.160
Even after 17 years, I still have to remember to go through my client's lashes at the end because I get overconfident and I don't check at the end, and then of course I'll have a sticky or two whether that bothers my client or me when they come back.
00:20:46.319 --> 00:20:48.559
So I've noticed that on myself.
00:20:48.640 --> 00:20:51.519
Um, being a little more conscious about that lately.
00:20:51.759 --> 00:20:54.160
Um, current challenges and areas for growth.
00:20:54.640 --> 00:20:58.000
I feel like I need to step out of my comfort zone.
00:20:58.079 --> 00:20:59.680
And I use I'm such a CC girl.
00:20:59.839 --> 00:21:02.640
No, I'm sorry, I use Cs on most of my clients.
00:21:03.519 --> 00:21:05.759
I think that you should bring back the 0.25s.
00:21:06.799 --> 00:21:07.680
Shut up.
00:21:09.039 --> 00:21:11.920
Do you have any of these Ashton admits?
00:21:14.799 --> 00:21:16.160
Well, no, because I'm perfect.
00:21:16.559 --> 00:21:17.359
Yes, okay.
00:21:17.759 --> 00:21:20.880
Okay, guys, I have a confession to make.
00:21:22.000 --> 00:21:28.160
I have been doing lashes for going on four years, and this is proof that this is authentic.
00:21:28.480 --> 00:21:30.400
I did somebody's lashes last week.
00:21:30.799 --> 00:21:32.400
Her fill is supposed to be next week.
00:21:32.559 --> 00:21:35.119
She texted me, all of her lashes came out.
00:21:35.680 --> 00:21:38.160
We're troubleshooting that in about eight minutes.
00:21:38.400 --> 00:21:41.359
I did everything that I always normally would do.
00:21:41.519 --> 00:21:43.440
I can't think of anything different.
00:21:43.759 --> 00:21:52.240
But if that happens to you, don't let it discourage you because I've been doing lashes for four years now, and this is the first time anything like this has ever happened.
00:21:52.559 --> 00:21:54.799
And she, in all fairness, it was so sweet.
00:21:54.880 --> 00:21:58.559
She kept asking me all the ways that she might have made this mistake.
00:21:58.720 --> 00:22:00.480
You, she, I keep saying she, Ashton.
00:22:00.559 --> 00:22:00.720
Yeah.
00:22:01.200 --> 00:22:03.759
But it's often the client's fault.
00:22:04.079 --> 00:22:09.119
And it's so funny because I'm actually the queen of taking responsibility.
00:22:09.200 --> 00:22:11.519
And I actually was thinking about this earlier in another scenario.
00:22:11.759 --> 00:22:13.759
It's always my fault when something goes wrong.
00:22:13.920 --> 00:22:23.839
My belief is if you are confident in your skill, and there are steps that we take in our method, including the water scrub method, which is something we're gonna talk about in a future episode.
00:22:24.079 --> 00:22:32.160
Um, when you can feel confident that your bonds are good, then you can also feel confident that it wasn't your fault when the retention isn't good.
00:22:32.319 --> 00:22:36.000
That's why I say, I know it wasn't me.
00:22:36.079 --> 00:22:39.759
So let's start going down the line of what that client might have experienced.
00:22:40.000 --> 00:22:41.680
Did you cry a lot over the weekend?
00:22:41.759 --> 00:22:43.680
Did you it did you add a new product?
00:22:43.839 --> 00:22:49.279
In the situation, it's important to have send you their skincare to see what kind of ingredients could be counteracting.
00:22:49.519 --> 00:22:51.039
Did they put makeup on their eyes?
00:22:51.200 --> 00:22:52.240
Did they curl their lashes?
00:22:52.400 --> 00:22:53.440
Did they put clusters on?
00:22:53.519 --> 00:22:55.200
Did they put mascara on?
00:22:55.680 --> 00:23:00.720
Yeah, it's it's um, and a client will often say, Oh, I didn't put anything on my lashes.
00:23:00.880 --> 00:23:05.680
But something I also point out is that our skin on our face is kind of like tissue paper.
00:23:05.839 --> 00:23:16.079
So even if you end your serums like this far away from your lashes, the product actually seeps as time goes on, especially when you're sleeping, you're pushing it.
00:23:16.319 --> 00:23:17.519
I mean, there's so many things.
00:23:17.839 --> 00:23:25.839
Washing your hair and rinsing the shampoo through the front of your face could interfere with your bonds, depending on what's in your shampoo.
00:23:25.920 --> 00:23:30.880
And so there are so many factors that really can happen after the client leaves.
00:23:31.039 --> 00:23:36.000
But I will say one of the number one helpers to that is making sure they have a clarity cleanser.
00:23:36.079 --> 00:23:42.640
And if they are using a ton of products, wear a lot of makeup, very active, they should wash their lashes twice a day, not once.
00:23:42.720 --> 00:23:45.200
And that was a game changer for me, too, with some clients.
00:23:45.359 --> 00:23:49.599
I had them washing their lashes more often, and their retention improved.
00:23:49.839 --> 00:23:57.359
So I think that is going to have to be where we end today because we have things to do, and that was fun.
00:23:57.680 --> 00:23:59.599
That was fun, just comfy chat.
00:23:59.759 --> 00:24:00.880
So thanks for being here.
00:24:00.960 --> 00:24:02.079
Do you want to close it out?
00:24:02.319 --> 00:24:10.559
Like and subscribe, comment, do all the things, click all the buttons, follow us on Instagram, Lash Exec, Daniel Caesar.
00:24:11.200 --> 00:24:11.519
What?
00:24:11.759 --> 00:24:14.240
Daniel Racer Caesar.
00:24:14.799 --> 00:24:21.119
Um let us know if you have had any of these fails, if any of these tips have helped you.
00:24:21.359 --> 00:24:25.519
If you want us to dive deep onto something else, let us know in the comments.
00:24:25.759 --> 00:24:27.279
Follow LashX Ash.
00:24:27.519 --> 00:24:30.079
I was not done plugging our socials.
00:24:31.680 --> 00:24:32.799
We'll line the socials up.
00:24:32.960 --> 00:24:34.319
And we'll see you next week.
00:24:34.559 --> 00:24:35.200
Bye.
00:00:00.239 --> 00:00:02.080
We're about to roast ourselves.
00:00:02.240 --> 00:00:06.480
Today we're sharing our biggest lashing fails, and trust me, they suck.
00:00:10.240 --> 00:00:12.880
Hello guys, and welcome back to Behind the Brilliance.
00:00:12.960 --> 00:00:13.839
I am Ashton.
00:00:13.919 --> 00:00:15.039
And I'm Danielle.
00:00:15.519 --> 00:00:17.440
And this is episode three.
00:00:17.760 --> 00:00:21.280
Woohoo! We're doing a little casual today.
00:00:21.519 --> 00:00:25.440
We we left the desk because we have some heavy-duty episodes ahead.
00:00:25.519 --> 00:00:30.559
So I thought we'd talk today about our biggest lashing mistakes.
00:00:31.039 --> 00:00:34.399
We'll go ahead and give Ashton the questions she hasn't read yet.
00:00:34.640 --> 00:00:36.560
So hopefully they're winners.
00:00:37.200 --> 00:00:40.079
Okay, Danielle, you've been lashing for 17 years.
00:00:40.320 --> 00:00:42.399
Surely you've had some disasters.
00:00:42.640 --> 00:00:45.759
What's the worst lash appointment you've ever done?
00:00:46.719 --> 00:00:52.240
Oh, um, honestly, I think it was my first time doing a mega volume set.
00:00:52.479 --> 00:00:55.759
That was the worst, the worst ever, ever, ever.
00:00:56.079 --> 00:00:57.439
Did they look like caterpillars?
00:00:57.600 --> 00:01:01.280
Uh they they looked horrible and they were still not full enough for her.
00:01:01.600 --> 00:01:09.200
And so I got scarred for life on Mega because I'm like, I'm not very, I'm not, I can't even appease people who want mega volume.
00:01:09.439 --> 00:01:15.040
Um, yeah, I remember I think I was here for like five hours, like adding more, adding more, adding more.
00:01:15.280 --> 00:01:24.400
I think my original training with Mega was on the conservative side where it's you know bigger fans, but um, they just weren't big enough.
00:01:24.719 --> 00:01:27.840
The customer who was from another country might have been Russia, I can't remember.
00:01:28.079 --> 00:01:34.640
So I don't know if she had some weird, unrealistic expectations of like stacking different fans, but that was a nightmare.
00:01:34.799 --> 00:01:35.760
Oh my god, guys.
00:01:35.920 --> 00:01:37.040
Funny story.
00:01:37.280 --> 00:01:49.680
When I first applied here, there's somebody else with like a similar username as me, and she just does like I'm talking like 22 millimeter, extra, extra, extra long lashes, huge, fluffy, full.
00:01:49.760 --> 00:01:50.560
And I'm the complete opposite.
00:01:50.719 --> 00:01:53.760
All of mine are so natural and like angelic.
00:01:53.920 --> 00:01:55.280
And she was like, Is this you?
00:01:55.439 --> 00:01:58.640
And like texted the girl, and I was like, Yes, this is my work.
00:01:59.120 --> 00:02:08.400
I yeah, I deemed her, I DM'd her because your your username's like lash x ash, and it was like another form of lash x ash with with or without underscores or something.
00:02:08.479 --> 00:02:12.000
And I messaged her, we had an interview that same day.
00:02:12.080 --> 00:02:18.000
I asked you to come in for an audition, and between the interview and the audition, I DM'd this girl and I said, Did you do these lashes?
00:02:18.159 --> 00:02:20.000
And she responded, Yeah, I did.
00:02:20.240 --> 00:02:22.159
And it was funny, it wasn't it wasn't yours.
00:02:22.400 --> 00:02:22.960
It is not.
00:02:23.280 --> 00:02:23.919
Ashton.
00:02:24.479 --> 00:02:25.280
Yes, ma'am.
00:02:25.759 --> 00:02:28.479
What has been your biggest oh no moment?
00:02:28.800 --> 00:02:31.840
Have you ever had to remove a full set and start over?
00:02:32.560 --> 00:02:32.879
No.
00:02:34.159 --> 00:02:39.280
I mean, I haven't ever had to remove a set either that I did.
00:02:39.599 --> 00:02:41.919
I'm just really good, so I don't have to do that.
00:02:42.719 --> 00:02:43.919
Great answer.
00:02:44.240 --> 00:02:53.039
I will say I think the only time that I've ever had to like remove a set is because somebody, it wasn't even my work, but somebody like was having an allergic reaction.
00:02:53.120 --> 00:02:54.879
So she came in and asked me to remove them.
00:02:54.960 --> 00:03:00.319
But which by the way, if someone has an allergic reaction, you should never use remover to remove them.
00:03:00.479 --> 00:03:01.680
You should remove them annually.
00:03:01.840 --> 00:03:02.800
That's just correct.
00:03:02.960 --> 00:03:03.439
A tip.
00:03:03.680 --> 00:03:07.439
Um, I will say this was a sad time that I had to remove lashes.
00:03:07.599 --> 00:03:12.479
Was um I had a client come in and she went home and her husband didn't like them.
00:03:12.719 --> 00:03:17.039
And so he said she came in the next day and she said I have to take them off now.
00:03:17.120 --> 00:03:18.319
And I was like, that is so sad.
00:03:18.800 --> 00:03:19.280
Hell no.
00:03:19.439 --> 00:03:22.879
Yeah, do not be with a man who doesn't like your lashes.
00:03:23.280 --> 00:03:25.759
That's that's a headache.
00:03:26.240 --> 00:03:27.280
That's pathetic.
00:03:27.759 --> 00:03:28.400
We don't do that.
00:03:28.879 --> 00:03:30.879
No, you're back in the hot seat.
00:03:31.680 --> 00:03:33.840
Take me back to your first year of lashing.
00:03:34.000 --> 00:03:35.280
This is a while back.
00:03:35.680 --> 00:03:37.599
This is when she was born.
00:03:38.560 --> 00:03:39.919
The year you were born when I was gonna be able to.
00:03:40.080 --> 00:03:41.840
Take me back to 2007.
00:03:42.560 --> 00:03:44.560
I was coming out of my mother.
00:03:44.960 --> 00:03:48.000
Shout out mommy Holly for birthing me.
00:03:48.319 --> 00:03:52.319
Oh take me back to your first year of lashing, aka my first year of life.
00:03:52.479 --> 00:03:54.159
What were you doing wrong?
00:03:54.479 --> 00:04:00.080
Well, I was using uh.25 millimeter lash extensions.
00:04:00.240 --> 00:04:00.800
What is that?
00:04:01.039 --> 00:04:01.840
0.25.
00:04:02.159 --> 00:04:03.120
So classic?
00:04:03.439 --> 00:04:04.639
It's 0.15.
00:04:05.120 --> 00:04:10.560
Yeah, and then it goes up to 0.2, which is too big, and it goes point to goes up to 0.25.
00:04:10.960 --> 00:04:14.159
I had a client who wanted 0.3s.
00:04:14.240 --> 00:04:19.439
I had a whole set of 0.3 thickness lashes, which is literally like I have never heard of this.
00:04:19.600 --> 00:04:19.920
Yeah.
00:04:20.160 --> 00:04:22.959
Wait, so it's like classic lashes or it's just that thick?
00:04:23.199 --> 00:04:24.079
Very thick.
00:04:24.399 --> 00:04:24.959
Thick.
00:04:25.279 --> 00:04:25.680
Ow.
00:04:25.920 --> 00:04:26.480
Yeah.
00:04:27.120 --> 00:04:28.399
Yeah, that was the reality.
00:04:28.560 --> 00:04:30.160
I know some of y'all remember that.
00:04:31.360 --> 00:04:31.600
Yeah.
00:04:31.839 --> 00:04:38.079
Which is actually funny because as as life went on, a 0.2 was a standard for me.
00:04:38.160 --> 00:04:41.519
Like a 0.25 was, you know, someone who wanted it more dramatic.
00:04:41.680 --> 00:04:43.120
Volume wasn't a thing yet.
00:04:43.360 --> 00:04:47.680
But as things progressed, I can't even do use a 0.2 anymore.
00:04:47.920 --> 00:04:50.000
And 0.15s are getting hard for me.
00:04:50.079 --> 00:04:52.639
It's almost like I have to deal with like thinner lashes.
00:04:52.720 --> 00:04:54.879
I can't even work with thick lashes anymore.
00:04:55.120 --> 00:04:55.759
Anyway.
00:04:56.160 --> 00:04:58.720
What's a mistake that you cringe about now?
00:04:59.040 --> 00:05:03.839
I mean, that really, it's just those really, really thick lashes.
00:05:04.079 --> 00:05:08.399
Because I've always been a fan of getting your client like a hundred percent full.
00:05:08.560 --> 00:05:18.720
So someone so full with those lashes, I can I could literally, it's burned into my brain an Instagram post from like 2012 where it was.
00:05:20.079 --> 00:05:21.120
I'll have to find that post.
00:05:21.199 --> 00:05:22.319
I'll find it in my archives.
00:05:22.399 --> 00:05:24.800
I was proud of it at the time, but it's cringy now.
00:05:25.040 --> 00:05:28.399
Did you ever have a client complain or leave unhappy?
00:05:28.800 --> 00:05:32.240
I for sure I've had clients leave unhappy.
00:05:32.480 --> 00:05:38.399
I will say it's uncommon for a client to leave unhappy and be honest about it.
00:05:38.720 --> 00:05:47.600
I mean, it doesn't really happen anymore, but I think it's happened, it happens all the time, where a client won't be open and honest if they don't like something that you did.
00:05:47.839 --> 00:05:57.360
And so, you know, if that happens, usually, you know, that you learn about it at their fill or um too late in the game.
00:05:57.600 --> 00:06:00.879
So just another like, like as a tip, this moment.
00:06:00.959 --> 00:06:10.480
I'm just gonna take this moment to share this tip that I think everyone can benefit from because I myself am shy in the moment of giving feedback.
00:06:11.360 --> 00:06:15.839
Be over like over the top with your clients on feedback.
00:06:15.920 --> 00:06:19.600
Tell me what you like, tell me what you don't like, because people will just not say it.
00:06:19.759 --> 00:06:22.079
And I can only say that because I'm that person too.
00:06:22.319 --> 00:06:28.480
So um, usually though, I again I do, I really like open that door.
00:06:28.560 --> 00:06:30.560
Like, tell me what you like, tell me what I'm not here.
00:06:30.639 --> 00:06:33.279
I always say you can't hurt my feelings unless you tell me I'm fat.
00:06:33.439 --> 00:06:37.759
So, you know, if that doesn't give you enough freedom to tell me how you feel, then I don't know what does.
00:06:38.000 --> 00:06:43.839
But what's the worst retention you've ever had and why?
00:06:44.399 --> 00:06:51.519
Well, before Clarity Cleanser came to the scene, um, I definitely had trouble with my oilier clients.
00:06:51.839 --> 00:07:03.279
I felt a huge difference when I started using Clarity at the beginning of my appointments, but then in addition to that, people washing their own lashes was a game changer for me on the retention.
00:07:04.000 --> 00:07:06.800
Have you ever had an allergic reaction situation?
00:07:07.040 --> 00:07:07.519
Yeah.
00:07:07.759 --> 00:07:09.040
How did you handle it?
00:07:09.279 --> 00:07:14.160
Um, usually, you know, I tell clients that it doesn't happen the same day.
00:07:14.240 --> 00:07:19.040
So if they wake up the next day and they're swollen in their eyelids, it's a pretty textbook look.
00:07:19.120 --> 00:07:20.959
I'm sure we can pull one from training.
00:07:21.199 --> 00:07:25.839
Um I always say it's gonna the swelling will subside within 24 to 48 hours.
00:07:25.920 --> 00:07:31.600
You should just enjoy your lashes rather than just jumping to take them off because the reaction has already happened.
00:07:31.680 --> 00:07:36.399
So take a Benadryl, there's over-the-counter creams, eye drops, orals.
00:07:36.800 --> 00:07:41.839
Um, if they insist on removing them, then I have them come in and and um manually remove them.
00:07:41.920 --> 00:07:47.279
But I've been having some good results with using flonese on clients who have allergic reactions.
00:07:47.439 --> 00:07:53.680
So dabbing a little flonese on their eyelid before and after their appointment, and um they're not having reactions.
00:07:53.759 --> 00:07:57.759
And I always tell a client, do that that's at your own discretion.
00:07:57.920 --> 00:07:59.600
I have them bring their own flonase.
00:07:59.839 --> 00:08:04.639
I'm not here to diagnose or promise anything, but I have that has been working for me.
00:08:04.879 --> 00:08:07.439
What was the hardest part about learning the lash for you?
00:08:13.439 --> 00:08:14.240
You know what I'm saying?
00:08:14.319 --> 00:08:16.480
Like after making a fan, like picking it up.
00:08:16.720 --> 00:08:18.560
And that's for your more recent learning?
00:08:18.720 --> 00:08:22.000
Because I know you learned like from my very beginning.
00:08:22.319 --> 00:08:22.639
Anytime.
00:08:22.800 --> 00:08:23.519
Yeah, yeah.
00:08:23.680 --> 00:08:25.519
Yeah, that is that's a tough one.
00:08:25.600 --> 00:08:33.600
Yeah, picking it up, picking it up, keeping all the bases together, because I feel like when I first started picking them up, everything would just kind of go all over the place.
00:08:33.759 --> 00:08:37.200
Okay, and so it kind of took me like my first like training day.
00:08:37.360 --> 00:08:50.399
I was like, but I just edited our last podcast today, and you said that even when you were learning our new fanning technique, how it changed the game just to have a better quality lash extension.
00:08:50.960 --> 00:08:54.480
So, and that if only you had soft line when you first started learning.
00:08:54.960 --> 00:09:00.240
If only have you ever had a client whose lashes just didn't turn out how you wanted?
00:09:02.879 --> 00:09:07.200
I mean, probably, not like at the top of my head.
00:09:08.080 --> 00:09:12.639
I can't like think of like a specific situation, but I'm sure that that has happened, especially in my earlier days.
00:09:12.720 --> 00:09:21.519
I think it's really hard to figure out what kind of like mapping goes with each person's eyes in the beginning stages.
00:09:21.600 --> 00:09:31.919
Like, that's definitely something that's like very trial and error, and I feel like symmetry is really difficult in the very beginning, so I can't think of like a specific situation, but I'm like sure that that yeah has been a thing.
00:09:32.159 --> 00:09:36.879
Yeah, and I this is something I've been doing more recently when in doubt.
00:09:37.279 --> 00:09:40.320
I just have them open their eyes a little bit halfway through the appointment.
00:09:40.480 --> 00:09:49.840
Yeah, I never even used to do that, but recently I was like, you know what, I want to see how this is turning out, and like you could use a mirror, but I feel like nothing compares to them actually opening their eyes.
00:09:50.000 --> 00:09:56.159
So I've been like stopping halfway through, leaving their iPads on, saying, Hey, this is gonna feel really weird, but I just want to look.
00:09:56.320 --> 00:10:02.799
Yeah, because then it kind of gives you like, oh wait, like, is that curl working in the way that you wanted it to?
00:10:02.960 --> 00:10:08.879
Because I just feel more than ever, people's lashes are just so different in the way that they they land.
00:10:09.039 --> 00:10:15.919
So this has doesn't really have that much to do with what we're talking about, but I kind of want to like explore into like mixing curls together.
00:10:16.159 --> 00:10:18.000
Yeah, maybe I'll do that on Jaden today.
00:10:18.080 --> 00:10:19.440
Maybe I'll do C C's and C's on her.
00:10:19.679 --> 00:10:20.639
What did you do last time?
00:10:20.960 --> 00:10:21.519
C's.
00:10:22.480 --> 00:10:24.240
Do you think they weren't curly enough for her?
00:10:24.399 --> 00:10:26.080
I think she's longer for some reason.
00:10:26.399 --> 00:10:26.799
Really?
00:10:26.960 --> 00:10:29.759
I think she's like hoochie long once.
00:10:30.080 --> 00:10:30.559
Like twelves.
00:10:31.039 --> 00:10:31.840
What'd you have on her?
00:10:32.159 --> 00:10:32.799
Up to 10.
00:10:33.039 --> 00:10:36.559
Oh, that probably maybe even 13 spikes or something.
00:10:36.639 --> 00:10:36.960
I know.
00:10:37.600 --> 00:10:39.519
Her strips were dramatic, girl.
00:10:40.960 --> 00:10:44.320
What's something you thought you were doing right but later realized was wrong?
00:10:46.000 --> 00:10:46.799
Pinching.
00:10:47.840 --> 00:10:48.159
Okay.
00:10:49.360 --> 00:10:56.080
I don't agree with that because I do think that in certain situations, pinching, okay.
00:10:56.159 --> 00:10:58.639
I don't think that there's any rights or wrongs.
00:11:00.000 --> 00:11:02.399
Except like if you're not isolating right, then that's wrong.
00:11:02.639 --> 00:11:04.879
But like I feel like I've always said isolated right.
00:11:05.039 --> 00:11:05.279
Yeah.
00:11:05.519 --> 00:11:11.919
Um not right or wrong, but when I did learn the very first time, I learned to always pinch my fan.
00:11:12.000 --> 00:11:16.080
So it's the only fanning method that I was taught.
00:11:16.559 --> 00:11:19.039
I do think that there's a time and place for that.
00:11:19.679 --> 00:11:23.200
But after Danielle taught me, what do you even call it?
00:11:23.600 --> 00:11:24.159
Rolling?
00:11:24.399 --> 00:11:24.799
Rolling.
00:11:25.039 --> 00:11:26.320
Rolling, fan and roll.
00:11:26.559 --> 00:11:27.039
Fan, roll.
00:11:27.279 --> 00:11:28.159
Stop, drop, and roll.
00:11:28.399 --> 00:11:29.200
I don't know, rolling.
00:11:29.440 --> 00:11:30.000
Rolling away.
00:11:30.399 --> 00:11:30.799
Rolling away.
00:11:31.039 --> 00:11:31.360
Yeah.
00:11:31.759 --> 00:11:32.879
We like to roll.
00:11:33.039 --> 00:11:35.279
We roll on a rolling on a strip.
00:11:35.519 --> 00:11:35.840
Yeah.
00:11:36.080 --> 00:11:41.200
Um, I feel like I still don't think that pinching is wrong.
00:11:41.360 --> 00:11:50.000
I think that if I were to be doing a heavy mega volume, or even just like a heavier volume, I would still pinch.
00:11:50.320 --> 00:11:57.519
But I think that rolling your fans does make it more natural, which has honestly kind of become like my specialty.
00:11:57.759 --> 00:11:58.159
Natural.
00:11:58.320 --> 00:11:58.639
Yeah.
00:11:58.879 --> 00:12:01.919
When it used to actually be big, fluffy mega volumes.
00:12:02.000 --> 00:12:06.000
That's used to be all I would do, and now all of a sudden I'm just like natural.
00:12:06.240 --> 00:12:07.519
So I think you're right.
00:12:07.679 --> 00:12:19.279
Like I was teasing about the pinching only because um I do rarely see pinching turning out like able to pass the standards that we set here.
00:12:19.600 --> 00:12:22.639
And that's more so because of bases.
00:12:23.039 --> 00:12:23.279
Yeah.
00:12:23.440 --> 00:12:25.519
Um, it and that still comes down to the pincher.
00:12:25.600 --> 00:12:36.240
Obviously, there's different pinching methods, and you're some people are gonna be better at pinching than others, but I've seen a lot of pinching that ends up in very loose, like frayed bases, or too much adhesive.
00:12:36.399 --> 00:12:38.480
And so, um, no, I think you're right.
00:12:38.639 --> 00:12:51.039
As far as pinching is great for creating heavier sets, we're just in in our locations, and I think industry-wide people are moving towards less fluffy and more natural looks.
00:12:51.360 --> 00:12:54.159
Why do you think isolation is so hard for beginners?
00:12:54.399 --> 00:12:57.919
I think it's just it's like learning we use chopsticks for the first time.
00:12:58.159 --> 00:12:58.960
It's tedious.
00:12:59.200 --> 00:13:02.799
Yeah, you have to use your end of tweezers to like do everything for you.
00:13:02.879 --> 00:13:07.279
So yeah, I think isolation is just a muscle memory thing that's tough to gather at first.
00:13:07.600 --> 00:13:09.360
Do you have any isolation fails?
00:13:10.000 --> 00:13:10.639
Not me.
00:13:11.120 --> 00:13:13.759
No, I mastered that right from the start.
00:13:14.320 --> 00:13:15.440
I had a good trainer though.
00:13:15.519 --> 00:13:20.159
I had a mentor and a trainer, and it was like done right or not done at all.
00:13:20.320 --> 00:13:25.279
So I don't really think that I ever had any like isolation fails in my beginning stages.
00:13:25.360 --> 00:13:29.519
Like, I wouldn't really like go through at the end of each set and like check my isolation.
00:13:29.600 --> 00:13:33.919
So maybe I would have like one or two stickies, but like I've never had a situation where like I've had a fail.
00:13:34.159 --> 00:13:34.720
Glued everybody.
00:13:35.120 --> 00:13:36.399
I think you either get it or you don't.
00:13:36.720 --> 00:13:37.279
No, exactly.
00:13:37.360 --> 00:13:38.799
And I think that that's the main thing.
00:13:38.960 --> 00:13:43.679
Like, I don't care what your sets look like, I don't care what fan you're doing.
00:13:43.840 --> 00:13:46.639
If you don't isolate right, you should not be doing lashes.
00:13:46.720 --> 00:13:47.919
I'm sorry, but that's how you ruin people.
00:13:48.240 --> 00:13:50.000
Yeah, that's that's definitely number one.
00:13:50.240 --> 00:13:52.080
How do you know if you're using too much adhesive?
00:13:52.399 --> 00:13:58.000
So, like in volume sets, I can tell that I'm using too much adhesive if I see a bead.
00:13:58.799 --> 00:13:59.279
Exactly.
00:13:59.519 --> 00:13:59.759
Yeah.
00:14:00.000 --> 00:14:03.840
You should not see a little circle bead at the end of your base because that's one gonna make it bulky.
00:14:04.080 --> 00:14:07.279
Two stickies, three, damaging.
00:14:07.679 --> 00:14:08.240
She said it.
00:14:08.559 --> 00:14:08.960
That's it.
00:14:09.039 --> 00:14:09.360
Yeah.
00:14:09.600 --> 00:14:11.600
How do you know what curl to use?
00:14:12.879 --> 00:14:26.480
I would say there's no way to surely know, because it is an experiment, but you're really looking at the facial features, how the eyes are placed, in more, you know, deep set, not deep set.
00:14:26.720 --> 00:14:31.519
I mean, honestly, I have clients look to the side and I like look at their side profile.
00:14:31.600 --> 00:14:32.960
Like I have them look straight.
00:14:33.200 --> 00:14:37.360
Cause sometimes you can then see like, do their lashes go up or down?
00:14:37.519 --> 00:14:41.200
My my lashes go up, so my lashes are really curly naturally.
00:14:41.279 --> 00:14:55.120
We're you know, so so really addressing the client's anatomy is the only way to surely choose a good curl, but even then, I always tell clients it's a graduation process, I'm gonna choose the best styling that I think is gonna work for you today.
00:14:55.440 --> 00:15:00.080
But let me know at your next appointment what you loved and what you didn't love, so I can make that better for you.
00:15:00.320 --> 00:15:07.679
I also think that the curl is a very important and crucial part of the lashes.
00:15:07.919 --> 00:15:12.480
Like me, for example, we did C's on me once, and I absolutely hated them.
00:15:12.559 --> 00:15:14.879
I mean, they didn't look bad, but I just didn't like them on me.
00:15:15.279 --> 00:15:24.879
But like another example is I have a client and she's like gorgeous, love her, she's a queen, but she loves de-curl lashes, and I'm just like, girl, those don't look good.
00:15:25.440 --> 00:15:26.320
Preference, right?
00:15:26.480 --> 00:15:27.600
It's very much preference.
00:15:27.759 --> 00:15:30.000
Yeah, I don't think they look good, but she's obsessed with it.
00:15:30.159 --> 00:15:30.879
Exactly.
00:15:31.120 --> 00:15:31.679
Totally.
00:15:31.840 --> 00:15:32.240
Yeah.
00:15:32.559 --> 00:15:34.639
Do you ever feel pressure to go faster?
00:15:36.240 --> 00:15:38.000
Slow and steady wins the race.
00:15:38.639 --> 00:15:48.320
I'll tell you when I feel pressure to go faster, when Ashton gives me 20-minute timers to do her lashes and be and she gets Aantsy and needs to get up, and I feel pressure.
00:15:48.480 --> 00:15:49.679
I feel so much pressure.
00:15:51.279 --> 00:15:53.600
Anyways, no, I don't feel pressure to go faster.
00:15:53.759 --> 00:15:54.960
You're on my time.
00:15:55.600 --> 00:15:58.000
Why do some artists skip the cleanse?
00:15:58.399 --> 00:15:59.440
I don't know.
00:15:59.759 --> 00:16:01.279
Why do you skip the cleanse?
00:16:01.440 --> 00:16:02.639
Yeah, you should stop doing that.
00:16:02.799 --> 00:16:04.639
I don't think anyone skips cleanses these days.
00:16:04.720 --> 00:16:08.480
I think that really I do you think people skip cleansing?
00:16:08.639 --> 00:16:09.919
I feel like they definitely do.
00:16:10.000 --> 00:16:13.519
I see some of those lash with me's, and some of those lashes are gross.
00:16:14.000 --> 00:16:14.639
Oh no.
00:16:14.799 --> 00:16:15.840
Don't skip the cleanse.
00:16:15.919 --> 00:16:21.440
Like, even when somebody comes in fresh out of the shower or they say, Oh, I just cleaned my lashes, I'm like, that's cool.
00:16:22.399 --> 00:16:26.480
I'm gonna clean them anyway because you want to dissolve the grime and grease.
00:16:27.039 --> 00:16:31.600
Don't skip the cleanse and don't skip on telling your clients to cleanse.
00:16:31.679 --> 00:16:38.720
And I think that can prevent issues sometimes because people think that you know, lashes have been around for a long time.
00:16:38.799 --> 00:16:44.639
They've been other places where another lash artist didn't tell them to cleanse or told them they could use baby shampoo or whatever.
00:16:44.960 --> 00:16:51.919
But I think it's super important to to be that lash authority to your clients and say, you need to clean your lashes.
00:16:52.000 --> 00:16:57.360
I don't care what you, you know, what you did in your last lash relationship.
00:16:57.519 --> 00:17:00.159
Um, did you track humidity when you first started?
00:17:00.960 --> 00:17:01.440
Yes.
00:17:01.679 --> 00:17:06.400
I didn't really know what it meant, but like I did, so I had a hydrometer.
00:17:06.640 --> 00:17:06.960
Yeah.
00:17:07.119 --> 00:17:09.839
I don't really know what I was doing with it, but I had one.
00:17:10.079 --> 00:17:11.039
She was tracking.
00:17:11.200 --> 00:17:12.160
She didn't know what she was tracking.
00:17:12.400 --> 00:17:14.400
She didn't know what I was tracking, but you know.
00:17:14.720 --> 00:17:15.200
She knows now.
00:17:15.440 --> 00:17:16.160
It was there.
00:17:18.000 --> 00:17:21.279
Have you ever used adhesive past four weeks?
00:17:23.119 --> 00:17:29.359
Not that I can remember, but I have been involved in formulating an adhesive for over 10 years.
00:17:29.599 --> 00:17:35.039
So, and I'm very aware of the downsides to that.
00:17:35.440 --> 00:17:39.119
Have you ever had a client unhappy because of miscommunication?
00:17:39.359 --> 00:17:43.599
I don't think that I would say that I've ever had somebody unhappy because I'm good.
00:17:43.680 --> 00:17:45.599
So you're such a great communicator too.
00:17:45.680 --> 00:17:52.880
Um, after every appointment, I have them stand up and I say, Look in the mirror, tell me if there's anything you want me to change, you will not hurt my feelings.
00:17:52.960 --> 00:17:54.000
What do you want to change?
00:17:54.240 --> 00:17:59.200
And most of the time they'll say nothing or they'll give me a couple things that they want to change and I'll change it really quick.
00:17:59.359 --> 00:18:08.640
But if they say nothing, I have had situations where I'll be like, Okay, you, especially first appointments, I'll tell them to live with their lashes for two weeks, come back and tell me how they feel.
00:18:08.799 --> 00:18:10.960
So I'll have people come back and be like, hey, can we go shorter?
00:18:11.039 --> 00:18:11.599
Can we go longer?
00:18:11.680 --> 00:18:13.039
Can we go more dramatic this time?
00:18:13.359 --> 00:18:20.079
So I wouldn't say that they're necessarily hap unhappy, but we also it's a it's a building thing.
00:18:20.240 --> 00:18:23.119
So like you have to kind of work with them.
00:18:23.279 --> 00:18:26.319
So like not unhappy, but yes, wanting things different.
00:18:26.480 --> 00:18:26.720
Okay.
00:18:26.960 --> 00:18:27.839
If that makes sense.
00:18:28.480 --> 00:18:36.799
Yeah, but I again that's why I invite conversation about it, you know, like you might like these for the first week and then not like them for the second week as your lashes grow out.
00:18:36.880 --> 00:18:40.000
There's always things that could change or factors that can change.
00:18:40.319 --> 00:18:44.400
Okay, so if someone realizes they're making these mistakes, how do they fix them?
00:18:44.720 --> 00:18:47.119
Is it ever too late to improve your technique?
00:18:47.440 --> 00:18:52.079
Yeah, I feel like it's never too late to learn new skills.
00:18:52.319 --> 00:18:57.519
I think that every professional should go with ongoing education no matter what.
00:18:57.759 --> 00:19:02.480
Um, Jess and I talked about this on our pad on the society talk episode.
00:19:02.880 --> 00:19:07.200
And um, yeah, I mean, we have a great resource uh that we partner with.
00:19:07.279 --> 00:19:08.480
It's the ultimate lash course.
00:19:08.559 --> 00:19:10.559
It's a series of 13 online courses.
00:19:10.720 --> 00:19:23.839
It has A to Z, how to do a five-star appointment, not only the classic and volume technique with practice exercises, but how to price yourself appropriately from an apprentice to an expert to a master and lots of things like that.
00:19:24.000 --> 00:19:26.480
So we have resources that we partner with.
00:19:26.640 --> 00:19:33.039
We're also always looking for other trainers to partner with and sponsor um their trainings with our kids.
00:19:33.279 --> 00:19:39.200
But uh yeah, it's never too late to reach out to a mentor or get some get some help.
00:19:39.359 --> 00:19:48.000
If you're obviously struggling with something like retention or isolation or placement or anything, um then fix your issue.
00:19:48.319 --> 00:19:51.359
When do you know when you should just give up and start over?
00:19:51.839 --> 00:19:52.559
In life?
00:19:52.720 --> 00:19:53.920
Like take it out?
00:19:54.559 --> 00:19:55.759
No, okay, no.
00:19:55.920 --> 00:20:13.039
Um, I mean, if you're talking about a set, then I mean I feel like there's never a time to give up and start over, but I do feel like no matter what, whenever I'm doing lashes, um, sometimes one didn't adhere the way I wanted it to, so I take that one off.
00:20:13.200 --> 00:20:15.279
You know, I like redo as I go.
00:20:15.599 --> 00:20:23.599
Um, if your results are horrible, then maybe it's time for a new method or technique.
00:20:23.920 --> 00:20:29.519
Yeah, but I think it's really dramatic to just like stop doing your lash set and just take it off and try again.
00:20:29.759 --> 00:20:31.279
Yeah, I don't think that's actually a thing.
00:20:31.519 --> 00:20:46.160
Even after 17 years, I still have to remember to go through my client's lashes at the end because I get overconfident and I don't check at the end, and then of course I'll have a sticky or two whether that bothers my client or me when they come back.
00:20:46.319 --> 00:20:48.559
So I've noticed that on myself.
00:20:48.640 --> 00:20:51.519
Um, being a little more conscious about that lately.
00:20:51.759 --> 00:20:54.160
Um, current challenges and areas for growth.
00:20:54.640 --> 00:20:58.000
I feel like I need to step out of my comfort zone.
00:20:58.079 --> 00:20:59.680
And I use I'm such a CC girl.
00:20:59.839 --> 00:21:02.640
No, I'm sorry, I use Cs on most of my clients.
00:21:03.519 --> 00:21:05.759
I think that you should bring back the 0.25s.
00:21:06.799 --> 00:21:07.680
Shut up.
00:21:09.039 --> 00:21:11.920
Do you have any of these Ashton admits?
00:21:14.799 --> 00:21:16.160
Well, no, because I'm perfect.
00:21:16.559 --> 00:21:17.359
Yes, okay.
00:21:17.759 --> 00:21:20.880
Okay, guys, I have a confession to make.
00:21:22.000 --> 00:21:28.160
I have been doing lashes for going on four years, and this is proof that this is authentic.
00:21:28.480 --> 00:21:30.400
I did somebody's lashes last week.
00:21:30.799 --> 00:21:32.400
Her fill is supposed to be next week.
00:21:32.559 --> 00:21:35.119
She texted me, all of her lashes came out.
00:21:35.680 --> 00:21:38.160
We're troubleshooting that in about eight minutes.
00:21:38.400 --> 00:21:41.359
I did everything that I always normally would do.
00:21:41.519 --> 00:21:43.440
I can't think of anything different.
00:21:43.759 --> 00:21:52.240
But if that happens to you, don't let it discourage you because I've been doing lashes for four years now, and this is the first time anything like this has ever happened.
00:21:52.559 --> 00:21:54.799
And she, in all fairness, it was so sweet.
00:21:54.880 --> 00:21:58.559
She kept asking me all the ways that she might have made this mistake.
00:21:58.720 --> 00:22:00.480
You, she, I keep saying she, Ashton.
00:22:00.559 --> 00:22:00.720
Yeah.
00:22:01.200 --> 00:22:03.759
But it's often the client's fault.
00:22:04.079 --> 00:22:09.119
And it's so funny because I'm actually the queen of taking responsibility.
00:22:09.200 --> 00:22:11.519
And I actually was thinking about this earlier in another scenario.
00:22:11.759 --> 00:22:13.759
It's always my fault when something goes wrong.
00:22:13.920 --> 00:22:23.839
My belief is if you are confident in your skill, and there are steps that we take in our method, including the water scrub method, which is something we're gonna talk about in a future episode.
00:22:24.079 --> 00:22:32.160
Um, when you can feel confident that your bonds are good, then you can also feel confident that it wasn't your fault when the retention isn't good.
00:22:32.319 --> 00:22:36.000
That's why I say, I know it wasn't me.
00:22:36.079 --> 00:22:39.759
So let's start going down the line of what that client might have experienced.
00:22:40.000 --> 00:22:41.680
Did you cry a lot over the weekend?
00:22:41.759 --> 00:22:43.680
Did you it did you add a new product?
00:22:43.839 --> 00:22:49.279
In the situation, it's important to have send you their skincare to see what kind of ingredients could be counteracting.
00:22:49.519 --> 00:22:51.039
Did they put makeup on their eyes?
00:22:51.200 --> 00:22:52.240
Did they curl their lashes?
00:22:52.400 --> 00:22:53.440
Did they put clusters on?
00:22:53.519 --> 00:22:55.200
Did they put mascara on?
00:22:55.680 --> 00:23:00.720
Yeah, it's it's um, and a client will often say, Oh, I didn't put anything on my lashes.
00:23:00.880 --> 00:23:05.680
But something I also point out is that our skin on our face is kind of like tissue paper.
00:23:05.839 --> 00:23:16.079
So even if you end your serums like this far away from your lashes, the product actually seeps as time goes on, especially when you're sleeping, you're pushing it.
00:23:16.319 --> 00:23:17.519
I mean, there's so many things.
00:23:17.839 --> 00:23:25.839
Washing your hair and rinsing the shampoo through the front of your face could interfere with your bonds, depending on what's in your shampoo.
00:23:25.920 --> 00:23:30.880
And so there are so many factors that really can happen after the client leaves.
00:23:31.039 --> 00:23:36.000
But I will say one of the number one helpers to that is making sure they have a clarity cleanser.
00:23:36.079 --> 00:23:42.640
And if they are using a ton of products, wear a lot of makeup, very active, they should wash their lashes twice a day, not once.
00:23:42.720 --> 00:23:45.200
And that was a game changer for me, too, with some clients.
00:23:45.359 --> 00:23:49.599
I had them washing their lashes more often, and their retention improved.
00:23:49.839 --> 00:23:57.359
So I think that is going to have to be where we end today because we have things to do, and that was fun.
00:23:57.680 --> 00:23:59.599
That was fun, just comfy chat.
00:23:59.759 --> 00:24:00.880
So thanks for being here.
00:24:00.960 --> 00:24:02.079
Do you want to close it out?
00:24:02.319 --> 00:24:10.559
Like and subscribe, comment, do all the things, click all the buttons, follow us on Instagram, Lash Exec, Daniel Caesar.
00:24:11.200 --> 00:24:11.519
What?
00:24:11.759 --> 00:24:14.240
Daniel Racer Caesar.
00:24:14.799 --> 00:24:21.119
Um let us know if you have had any of these fails, if any of these tips have helped you.
00:24:21.359 --> 00:24:25.519
If you want us to dive deep onto something else, let us know in the comments.
00:24:25.759 --> 00:24:27.279
Follow LashX Ash.
00:24:27.519 --> 00:24:30.079
I was not done plugging our socials.
00:24:31.680 --> 00:24:32.799
We'll line the socials up.
00:24:32.960 --> 00:24:34.319
And we'll see you next week.
00:24:34.559 --> 00:24:35.200
Bye.
