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As AI becomes more capable of shaping discovery, recommendations, and shopping experiences, retailers face a new challenge: building the trust and connection that technology alone can't create.
Consumers may embrace AI-powered convenience, but they continue to look to creators, communities, friends, and peers when it comes time to make important purchase decisions.
Listen in as we discuss why human connection may become even more valuable in an AI-powered retail landscape, and how retailers can use technology to strengthen, rather than replace, customer relationships.
Consumers may embrace AI-powered convenience, but they continue to look to creators, communities, friends, and peers when it comes time to make important purchase decisions.
Listen in as we discuss why human connection may become even more valuable in an AI-powered retail landscape, and how retailers can use technology to strengthen, rather than replace, customer relationships.
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