Ep. 148 How COVID Has Redefined Communication With An SVP Of Kustomer
On this episode of the Scaleup Valley podcast, Mike Dias speaks with Vikas Bhambri, SVP of Global Sales and Customer Experience at Kustomer.
Key Takeaways:
- How the COVID crisis has redefined communication and leadership.
- How to make decisions as a CEO.
- How to deal with clients and make sales…
Predicting and Preventing Churn with Vikas Bhambri, Kustomer
Can you over-invest in CX? Vikas Bhambri, SVP, Sales & CX at Kustomer, doesn’t think so. Throwing money at CX isn’t the solution, though. Vikas is frustrated that we’ve invested so many resources in technology that should enable incredible CX, yet we neglect the basics of serving customers well. …
Navigating the Great Resignation: Vikas Bhambri and Devon Mychal on Fostering Employee Engagement and Wellbeing
Is the Great Resignation just a buzzword, or is it real? Either way, employees are quitting their jobs and looking for new roles. And research shows that workers who are engaged in their work and workplace can actually be more likely to outperform competitors. It’s time to start rethinking employee…
Ep. 84 - Interview with Vikas Bhambri, SVP Global Sales & Customer Experience at Kustomer.
Ep. 84 - Interview with Vikas Bhambri, SVP Global Sales & Customer Experience at Kustomer. by Scaleup Valley Podcast
Pivoting Pricing, Positioning, and Product to Meet Customer Needs | Vikas Bhambri, SVP Sales, CX at Kustomer
When people think about product-led growth, they think it's about the product, but customer experience extends far beyond product. Customer experience is one of the most vital aspects of any business, but many companies fall short. Things like community, docs and resource centers, and the ability t…
Episode 19: Vikas Bhambri of Kustomer Talks Harmony of Humans and Bots
We've all had experiences with customer call centers, sitting on hold and listening to their exciting choice of hold music. Why don't companies use that hold time more efficiently? Or even not at all? We're in luck with today's guest, Vikas Bhambri, Head of Global Sales & CX at Kustomer, as he join…
Growth - The Growing Significance of Business Messaging with Miku Jha and Vikas Bhambri
On today's episode, we're talking to Miku Jha, Director of Applied AI and Innovation: Business Messaging and Ads here at Meta and Vikas Bhambri, Director of Sales and CX at Kustomer, recently acquired by Meta.
We talk about:
- The growth of messaging as a preferred form of communication.
…
77. How This Sales Engineer Became Responsible for Revenue of a Start Up w/ Vikas Bhambri of Kustomer
This week on the Sales Hacker podcast, we talk to Vikas Bhambri, SVP of Global Sales and Customer Experience at Kustomer.
Vikas is a well-respected sales leader in NYC and comes from a sales engineering and product background, with more than 20 years experience. We hear what makes a great entry p…
Growth - The Growing Significance of Business Messaging with Miku Jha and Vikas Bhambri
On today’s episode, we’re talking to Miku Jha, Director of Applied AI and Innovation: Business Messaging and Ads here at Meta and Vikas Bhambri, Director of Sales and CX at Kustomer, recently acquired by Meta.
We talk about:
- The growth of messaging as a preferred form of communication.
…
Whispered Hiring with Vikas Bhambri, CRO @ Rasa
In this episode of Whispered Hiring, Andy Mowat speaks with Vikas Bhambri, CRO at Rasa, about the hiring frameworks he has built across some of the most demanding AI-native go-to-market environments. Drawing from his experience at Kustomer, Regal, and Yellow.ai, Vikas brings a people-first philosop…
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giants.
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