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Find the full transcript plus more support for ops execs at: YourFutureRealized.com/130.
A client said to me a few months ago, “I’ve got to get my team to own more of this, because right now I’m the go‑to for 200 people.” She said it with this quiet exhale, and you could tell she’d been carrying that weight for a long time.
When I asked her recently if she’d met that goal, she said, “One hundred percent. I have way fewer Slacks, fewer emails, and a lot less swirl before I’m out of the office. I feel like I can breathe.” The way she said it felt grounded and real, that kind of ease that usually takes a lot of letting go to get to.
What changed between those two conversations? That’s what we’re unpacking today - how she stopped treating other teams’ urgency as her personal emergency and started letting her team rise up to own it.
