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Benjamin Taylor was once brought in to help eleven chief executives navigate a merger that would cost the job of some. Before the meeting, a more senior colleague on his team pushed back on touching that topic. It would embarrass them, he said. It was better to keep things “professional”.
Benjamin thought the opposite. That staying professional in that room was going to make it impossible for anyone to have an honest conversation. What happened next? An awkward silence and the topic remained untouched for the rest of the that meeting.
He has spent his career walking into rooms like that one. And what he keeps finding is that most people just don't know there's another option. Sometimes it takes someone breaking the rule in front of you for you to realise that you’ve been following one all this time.
We talked about where professional norms come from and why they're so hard to name, what it costs to break them and what it costs not to.
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