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[SPEAKER_00]: Hey everybody, Gordon Miller here.
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[SPEAKER_00]: Welcome back to Word or I should say welcome to Word I don't know which one whichever you are.
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[SPEAKER_00]: Welcome.
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[SPEAKER_00]: This is a podcast where we look at the incredible power and occasionally
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[SPEAKER_00]: the hidden danger of the language we use every single day and pretty much every part of our lives.
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[SPEAKER_00]: This is an idea that I have long had great passion around and because the bottom line is that words matter a lot.
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[SPEAKER_00]: So again, I'm Gordon Miller, longtime Sloan industry veteran, General Manager of Interquiffier America Canada, which is a new journey, career-wise that I began
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[SPEAKER_00]: And I am obviously a podcaster, and I'm the author of the social media makers weekly newsletter.
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[SPEAKER_00]: It's a series on tech, and it's kind of the relationship, or not even the relationship, but just connection to this professional salon industry.
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[SPEAKER_00]: And a series of videos, articles, and podcasts that I've curated from the virtual world, and find interesting and shareworthy.
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[SPEAKER_00]: It's free.
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[SPEAKER_00]: It's actually popular.
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[SPEAKER_00]: So wait over to socialbeamacres.com to sign up again for free.
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[SPEAKER_00]: I won't spam you.
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[SPEAKER_00]: Yeah.
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[SPEAKER_00]: And also, please note that this is my personal podcast.
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[SPEAKER_00]: This is the Gordon Miller podcast.
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[SPEAKER_00]: Not the end of quite a few podcasts.
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[SPEAKER_00]: That is coming soon.
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[SPEAKER_00]: And this is my way of sharing, paying it forward, giving back.
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[SPEAKER_00]: All right.
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[SPEAKER_00]: So let's get started with episode number two of the word with Gordon Miller podcast.
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[SPEAKER_00]: I'm so.
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[SPEAKER_00]: Have you ever been like a hundred percent sure of something like you just know it?
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[SPEAKER_00]: Only to find out later that you are missing a huge piece of the story and we're suddenly hopefully kind of forced to rethink your take on that.
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[SPEAKER_00]: Most of us have at some point in our lives in our careers and I for sure know that I have and usually the problem isn't that we aren't necessarily smart enough or that we lack experience or that it's even really misinformation.
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[SPEAKER_00]: Often, the culprit is just simply context.
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[SPEAKER_00]: When context is missing, kind of the way we fit into what we're thinking about into the larger world, our brains are pretty much hardwired to fill in the gaps, like we don't like the unknown.
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[SPEAKER_00]: And so honestly, what we used to fill those gaps in isn't always accurate.
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[SPEAKER_00]: We fill them in with our own fears, our own past baggage, our existing belief system, which doesn't
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[SPEAKER_00]: But we're filling in the blanks with things that are not necessarily helpful.
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[SPEAKER_00]: And in our professional world, this happens a lot.
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[SPEAKER_00]: Like, you know, you see people who leave the salon because
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[SPEAKER_00]: They weren't happy about something, but that's something might be something they weren't educated on, that they don't have an understanding about in this law and itself sometimes product lines change.
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[SPEAKER_00]: And then if we look at the social conversations online, there are things being talked about that aren't necessarily correct and provably not correct sometimes.
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[SPEAKER_00]: But yet, we find ways to kind of fill in those gaps with things that are comfortable.
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[SPEAKER_00]: Sometimes it's just BSs floating around online and we grab onto that and fill in that gap with misinformation.
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[SPEAKER_00]: That can happen.
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[SPEAKER_00]: Sometimes we fill in the gap with things that just make it easier for us to cope.
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[SPEAKER_00]: It's understand, quote unquote, what might be going on.
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[SPEAKER_00]: And again, it's just so important that we get
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[SPEAKER_00]: the whole story.
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[SPEAKER_00]: And probably from most of us when it comes to context, it's actually the rest of the story because we have parts and pieces of it.
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[SPEAKER_00]: So as I mentioned in the first episode, this podcast is meant to always start with a word, but it never ends there.
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[SPEAKER_00]: There's just so much to that idea of words and there are a lot bigger than that little singular thing as in today the word context.
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[SPEAKER_00]: It's complicated.
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[SPEAKER_00]: I truly believe context is one of the most powerful, yet somewhat invisible forces shaping our entire world.
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[SPEAKER_00]: And also our industry.
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[SPEAKER_00]: Because as I always say, you know, we are such a mirror image of the larger world.
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[SPEAKER_00]: And context is missing there at times.
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[SPEAKER_00]: It's probably missing here as well.
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[SPEAKER_00]: No language.
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[SPEAKER_00]: It doesn't live in a vacuum.
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[SPEAKER_00]: It lives inside of context.
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[SPEAKER_00]: And when context changes,
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[SPEAKER_00]: and that can be a game changer in a good way.
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[SPEAKER_00]: I'm going to also mess things up.
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[SPEAKER_00]: So when we start by offering up a simple definition of context, I'm old school, I go to the dictionary, even though I do it online now.
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[SPEAKER_00]: Webster is being kind of the old standard or it was most commonly understood dictionaries at least for Americans.
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[SPEAKER_00]: And so the simple definition of context.
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[SPEAKER_00]: quote, the circumstances are setting that surround something and help determine its meeting meaning, unquote.
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[SPEAKER_00]: I love that phrase, you know, help determine its meaning because meaning just doesn't exist in a vacuum.
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[SPEAKER_00]: It is absolutely shaped by what's around it.
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[SPEAKER_00]: And so, oh, I also remembered, as I was going to make my notes for this one, I didn't really offer a definition of the word word in the last episode.
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[SPEAKER_00]: And I think four contexts in every episode, I'm going to start by offering a definition out of Websters.
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[SPEAKER_00]: And so, going back to that first podcast, if you haven't heard it, I hope you'll go back.
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[SPEAKER_00]: used to express meaning, unquote, really simple, really powerful, because it reminds us that words are tools that we use to build all kinds of things, including relationships.
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[SPEAKER_00]: So, I'd been thinking about this context thing for a while, it was going to be my first podcast, and then I kind of realized, wait, I kind of need to start with the idea of word and talking about the power of words as episode number one.
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[SPEAKER_00]: So, I've done that.
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[SPEAKER_00]: So, context, pause the line for
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[SPEAKER_00]: And again, I've been thinking about it a lot, and it so connects to something so kind of basic in my wife right now.
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[SPEAKER_00]: I'm currently trying, emphasize, trying, touring Spanish.
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[SPEAKER_00]: For those who may not know my partner and I, my husband, I should say, and I will be moved to Mexico, Puerto Vallarta in September, love it down here.
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[SPEAKER_00]: So I'm wearing Spanish, and now you know why?
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[SPEAKER_00]: Nothing, I think in my life, has made me more aware of context faster than trying to communicate by way of a language that you don't understand or you're not fluent in.
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[SPEAKER_00]: So, I have to process kind of an entire layer of context within the language before I even open my mouth.
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[SPEAKER_00]: I've got to consider who's speaking, you know, where is it coming from when I'm receiving that information, when I'm going to respond or put some words out there, like who's getting what I'm saying, because I can have an impact on how I say it, and we're talking about the past, the present, the future.
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[SPEAKER_00]: Those tenses really matter in ways that are a little bit more complex than in English.
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[SPEAKER_00]: it's a lot of context and my brain is struggling with it to be quite honest and again it reminds me that context can be hard to even accept because sometimes it kind of battles with how we understand the world is and this is just examples about language and so for me one of the lessons has been without full language like really comprehension I'm not even close to there you lose context
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[SPEAKER_00]: And without context, meaning it just collapses.
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[SPEAKER_00]: Like, we're going to understand what's being said to you.
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[SPEAKER_00]: If you're starting to want to start to pick out little words and phrases, like I'm grabbing them, my brain's trying to understand, and there's good and bad in that.
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[SPEAKER_00]: And sometimes I think it's worse than not, than, you know, kind of, not understanding at all.
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[SPEAKER_00]: And so yeah, the experience has been humbling.
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[SPEAKER_00]: Um, anybody who's studied a language, especially later in life,
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[SPEAKER_00]: as well wired as they were hurt when we were kids, but it really reminds me that communication is not completely about what I say, but it's also really importantly, it's about what someone else understands.
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[SPEAKER_00]: That's a critical part of this whole communication thing and an applying this concept of context.
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[SPEAKER_00]: So, think about, you know, when someone complains to you about something and we use a song as an example, so somebody calls up and they're upset, you know, about what happened in the salon.
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[SPEAKER_00]: And they just tell you, you know, I'm out, I want my money back, whatever they might be saying.
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[SPEAKER_00]: often on his surface without quote unquote context.
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[SPEAKER_00]: Someone might think, especially if like it's an owner or manager talking about the work of a style, let's say I think, oh, they hit a poor job.
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[SPEAKER_00]: Good managers, good, you know, bosses dig deeper to figure out that context.
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[SPEAKER_00]: Like, why is this client upset?
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[SPEAKER_00]: But again, on the surface without additional information,
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[SPEAKER_00]: from the person complaining, from the person who did the work, if that's you yourself, you know, taking a big step back away from yourself and being objective, you know, those things all inform context.
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[SPEAKER_00]: You know, so super, super important because at the end of the day, sometimes those complaints are not at all about hair.
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[SPEAKER_00]: You know, it's about perhaps the understanding of hair from a consumer perspective versus a professional perspective and maybe what got lost along the way in conversation could leave that person on the other end without context.
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[SPEAKER_00]: Well, here's a really simple example that flew into my head.
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[SPEAKER_00]: And that would be a hair color, you know, complicated hair color.
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[SPEAKER_00]: And there's no conversation about, you know, what a person does when they get home.
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[SPEAKER_00]: And so kind of the classic old one is they go swimming in a pool with chlorine.
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[SPEAKER_00]: And we've all heard those stories that anybody listens to me regularly, you know, I'm not a hairdresser, never had a license, I don't do here, but I have taken probably more here cutting classes than most professionals, but you know, we hear this stuff.
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[SPEAKER_00]: So that's a simple one to understand context, because why did they go sideways?
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[SPEAKER_00]: They weren't told, they didn't hear, they didn't pay attention, they didn't believe, you know?
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[SPEAKER_00]: But, you know, we have to think about that.
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[SPEAKER_00]: And react to that situation with at least a form of empathy versus defensiveness, I think, super, super important.
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[SPEAKER_00]: It applies to technical skills too, I think this is a really powerful one for anybody who's behind the chair doing services because if we think back when you first were in school, you had like no information whatsoever.
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[SPEAKER_00]: So zero context.
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[SPEAKER_00]: And you're trying to learn, you're trying to understand, you know, I started my career pivot point.
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[SPEAKER_00]: And on close to the first day I was on the job a gazillion years ago, the owner and founder Leo Passage was taking me through the pivot point cosmatology school and introducing me to the pivot point philosophy of teaching and learning.
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[SPEAKER_00]: And it was fascinating.
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[SPEAKER_00]: It was day one of a hair cutting module.
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[SPEAKER_00]: These were six week modules.
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[SPEAKER_00]: This was all about day one introduction to hair cutting.
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[SPEAKER_00]: I had worked in schools previously, so I was trying to see what the first day is.
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[SPEAKER_00]: And we go in and they're doing wefts and they are explaining as the first lesson, the idea of texture.
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[SPEAKER_00]: We had big conversations a recent years about texture and I love this because I'm the very first day of school at Pivot Point 30 some years ago, they were they were learning texture and I was kind of blown away, but I was like, why, again, I'm not a hair cutter, I had just seen how most schools do it, I might why are they learning this and he said because it lays the foundation.
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[SPEAKER_00]: for everything you need to know to start the haircut.
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[SPEAKER_00]: So we're going to teach texture first.
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[SPEAKER_00]: We're going to teach density second and from there they go on and on.
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[SPEAKER_00]: But this was like theoretical.
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[SPEAKER_00]: They were working on Wefts and that was the practical and it was brilliant and so context.
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[SPEAKER_00]: So again, as you learn,
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[SPEAKER_00]: You continuously add to your context.
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[SPEAKER_00]: Every time you do a haircut, every time you make a mistake and then figure out a solution, every time you go take a class, every time you go to a trade show, floor, and stand in front of the booth and watch somebody, you have added context.
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[SPEAKER_00]: Some of this good, some of this not so good, but it's really important.
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[SPEAKER_00]: And some people would call this lived context that's through living our lives, through living our careers, that we are able to take.
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[SPEAKER_00]: what we previously learned and build a little bit more upon it.
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[SPEAKER_00]: That's what, you know, Vidal said something.
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[SPEAKER_00]: I'm going to be wrong on the hours I can't remember.
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[SPEAKER_00]: It was 5,000 or 10,000, but you know, he's like to be a craft person.
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[SPEAKER_00]: You have to take a certain number of hours.
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[SPEAKER_00]: And again, I'm confused on it because a lot of people in other industries have talked about this quote to really truly learn a craft to take time.
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[SPEAKER_00]: That's all about context and kind of contextual expertise, you know, if you will.
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[SPEAKER_00]: So really important stuff, context, I think most importantly protects us from bad assumptions, and hopefully protects others from bad assumptions, again, clients.
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[SPEAKER_00]: I think there's no place where this is more obvious and online.
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[SPEAKER_00]: A sentence without context to think about this and our regular lives can start arguments.
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[SPEAKER_00]: I'm late.
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[SPEAKER_00]: This is something important.
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[SPEAKER_00]: I show up.
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[SPEAKER_00]: I'm late.
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[SPEAKER_00]: I've provided no context as to why I am late.
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[SPEAKER_00]: Let's say that it was an accident on the highway and that slowed me down.
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[SPEAKER_00]: Well, presenting that context when I arrived would probably loosen up some people's mindsets about what's going on that it wasn't on purpose.
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[SPEAKER_00]: It wasn't because I overslept.
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[SPEAKER_00]: It wasn't because I show up every day to something late, so context, again, adds so much
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[SPEAKER_00]: meaning to any conversation.
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[SPEAKER_00]: Every right-trap, I'm going to give an example here of something else that I think is really powerful and important.
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[SPEAKER_00]: And in some ways, I hate to bring this up.
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[SPEAKER_00]: Anybody who's listened to my last podcast, Social Beauty Makers, which if you haven't listened to that and you're curious about what I'm going to talk about at the moment, where this podcast lives, I think you can connect a Social Beauty Makers as well, otherwise search for it in your podcast.
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[SPEAKER_00]: on your podcast platform that you're listening to right now.
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[SPEAKER_00]: Again, social beauty makers.
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[SPEAKER_00]: So I did all series of podcasts on coaches and bad coaches in my opinion, big big topic across the entire industry.
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[SPEAKER_00]: It was good and bad in everything and I was talking about bad coaches on the harm they can do and often it was very connected to context and I often talked about that.
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[SPEAKER_00]: But everywhere I travel, people ask me to talk about certain coaches.
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[SPEAKER_00]: Please, somebody sent me something other day, they're like, oh my god, they did a podcast on licensure and how it needed to go away and why it was bad.
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[SPEAKER_00]: And I was like, oh, don't make me listen to them.
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[SPEAKER_00]: I'm trying not to listen to them.
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[SPEAKER_00]: And somebody else sent me the same note at different person, professional, sent a note.
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[SPEAKER_00]: Both of these people are really passionate about the industry and they're like, Gordon, go listen to this.
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[SPEAKER_00]: You need to consider talking about it again.
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[SPEAKER_00]: I did listen to it as like, oh god.
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[SPEAKER_00]: Yeah, again, I feel that they lack context, so these are coaches, they present themselves as coaches, I'm going to say who they are, just for the hairdresser, I don't know them personally, anybody who's listening to me and I know they know this about me because other people have talked to me about conversations they have had with them about me, why does me like us?
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[SPEAKER_00]: I have serious concerns, I don't dislike them, I don't know them, but I, I
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[SPEAKER_00]: say in my podcast, don't work with them, ideally because I know people who've been damaged by their lack of context.
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[SPEAKER_00]: I don't know that they're saying things that they don't believe, they have a lot of passion around things, and so I feel like they're either ignorant about a lot of the things they say, they certainly don't understand math.
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[SPEAKER_00]: They're pushing health girl at the time, oh, I'm going down the rabbit hole, sorry.
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[SPEAKER_00]: Let me just say that often when we
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[SPEAKER_00]: to go viral as an example often because of an enragement or something called enragement engagement.
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[SPEAKER_00]: Those challenges almost always come back to context, you know, people in our space often speak with a level of certainty and authority.
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[SPEAKER_00]: They really sound like they know it.
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[SPEAKER_00]: They speak with, you know,
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[SPEAKER_00]: This is the way it is, but you know, go back to, somewhat, not an ancient time for the long time ago.
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[SPEAKER_00]: There was great authority by scientists, by philosophers, by all kinds of people all over the world who believed the world is flat, the world is flat, and it hadn't been proven to be otherwise, and it wasn't until some explorers went across the Atlantic and on their
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[SPEAKER_00]: the world's not flat.
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[SPEAKER_00]: That's necessarily.
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[SPEAKER_00]: So, you know, not a new idea, but as we get more information, more history, which is context, more data, which is context, experience and business, you know, context, all these things matter as we learn these things.
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[SPEAKER_00]: as an industry collectively, you know, as individuals, again, what we understand begins to evolve at changes.
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[SPEAKER_00]: And social media is created a world where confidence can look like expertise.
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[SPEAKER_00]: And that's just a problem.
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[SPEAKER_00]: But confidence without context, again, it can be misleading, it can be manipulative, and I believe there's a lot of that going on out there.
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[SPEAKER_00]: any profession opinion should come after understanding right you get all the facts and then you offer an opinion that's okay But if you don't even know half the facts, that's a problem all by itself You know you don't start with the conclusion and then build the argument which is a little lot of people doing politics I think some coaches do it in our industry You can rewind a little bit to hero You know you need to study and you deserve need to learn and you need to gather context and when I say gather context
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[SPEAKER_00]: Again, go ahead and make to that how you learn hair cutting.
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[SPEAKER_00]: There are different approaches, different philosophies, to the ideal, the best way of cutting.
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[SPEAKER_00]: You know, while the geometric cutting crowd, the suing train people, you know, they believe hard cord, this is the best way to do it.
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[SPEAKER_00]: Best is an arguable point, you know.
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[SPEAKER_00]: There isn't really much right or wrong.
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[SPEAKER_00]: There is right and wrong scientifically.
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[SPEAKER_00]: You know, in terms of principles, in terms of what happens when you hold the hair a certain way.
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[SPEAKER_00]: So, you know, again, it's just important that we get a lot of context.
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[SPEAKER_00]: And let me say on that, that fake context exists.
18:35.935 --> 18:43.546
[SPEAKER_00]: And that's where we're hearing things that aren't true, we're perhaps getting them twisted up in our head and even adding to them.
18:44.086 --> 18:51.537
[SPEAKER_00]: And that's a huge problem.
18:51.517 --> 18:58.473
[SPEAKER_00]: Anybody, you know, with a big ego, I feel on certain days I do have a big ego, you know, I'm a Leo.
18:59.395 --> 18:59.716
[SPEAKER_00]: I don't know.
19:00.076 --> 19:07.433
[SPEAKER_00]: I tried to think I don't, but you know, so big egos can often feel those holes in context.
19:07.413 --> 19:19.295
[SPEAKER_00]: as I mentioned up front, you know, was kind of distorted details that can be dangerous for the individual making the assumptions as well as anybody who's listening to their sometimes delusional thoughts.
19:20.477 --> 19:22.120
[SPEAKER_00]: That's a thought back to certain coaches.
19:22.400 --> 19:23.022
[SPEAKER_00]: I mean opinions.
19:23.042 --> 19:25.506
[SPEAKER_00]: I'm going to say opinions.
19:25.486 --> 19:27.528
[SPEAKER_00]: All right, I'm gonna end here.
19:27.629 --> 19:28.530
[SPEAKER_00]: I promise to make this short.
19:28.570 --> 19:30.932
[SPEAKER_00]: I have no idea how I've been talking probably too long.
19:31.113 --> 19:38.902
[SPEAKER_00]: So, I'm closing, let me say, before we speak, before we react, before we believe, we should ask what context am I missing here?
19:39.242 --> 19:40.584
[SPEAKER_00]: Like, what else do I need to know?
19:40.904 --> 19:43.928
[SPEAKER_00]: Because when the context changes, again, meaning changes.
19:44.208 --> 19:46.791
[SPEAKER_00]: And when meaning changes, our decision is change.
19:47.272 --> 19:54.160
[SPEAKER_00]: And a profession where decisions affect careers, income, futures, context is an optional in my opinion.
19:54.140 --> 19:56.503
[SPEAKER_00]: it is absolutely essential.
19:57.584 --> 19:59.767
[SPEAKER_00]: Okay, so, traumatic pause.
20:00.628 --> 20:02.670
[SPEAKER_00]: That's it for this week's word podcast.
20:02.850 --> 20:06.174
[SPEAKER_00]: I'll be sure to check out my free weekly newsletter over socialbeetermakers.com.
20:06.194 --> 20:17.247
[SPEAKER_00]: That's social, beauty, makers with an S on the end.com where I share content about technology and the professional space that we live in, but really leaning into technology, AI in particular.
20:17.267 --> 20:18.949
[SPEAKER_00]: I share
20:18.929 --> 20:25.456
[SPEAKER_00]: videos I find in YouTube, podcasts that I think are interesting that talk about these things from outside the industry occasionally inside.
20:26.137 --> 20:30.541
[SPEAKER_00]: And yeah, it's free, it's popular, it's a bunch of links, takes no time to listen to.
20:30.561 --> 20:46.438
[SPEAKER_00]: I always do, my hero image on every one of them is something I do with Gemini or Chatchee BT, and image is kind of fun, kind of weird animals and things we're sharing because the whole podcast is about sharing great, oops, I said that wrong.
20:46.418 --> 20:50.604
[SPEAKER_00]: because the whole newsletter is about sharing me to you.
20:50.924 --> 20:52.086
[SPEAKER_00]: So yeah, take a listen.
20:52.747 --> 20:57.853
[SPEAKER_00]: Lastly, if you like this podcast, please hit the like and subscribe buttons.
20:58.394 --> 20:59.255
[SPEAKER_00]: Consider a review.
20:59.315 --> 21:02.099
[SPEAKER_00]: It's a new podcast, so reviews are appreciated.
21:02.460 --> 21:05.464
[SPEAKER_00]: And all those things help others to find the podcast.
21:05.484 --> 21:07.246
[SPEAKER_00]: Lastly, I'm Gordon Miller.
21:07.647 --> 21:16.138
[SPEAKER_00]: And I can't wait to share more about the power of words next time.
21:16.118 --> 21:21.353
[SPEAKER_00]: Thanks for watching, and don't forget to like, share, and subscribe to our channel.
00:13.227 --> 00:15.434
[SPEAKER_00]: Hey everybody, Gordon Miller here.
00:15.614 --> 00:19.988
[SPEAKER_00]: Welcome back to Word or I should say welcome to Word I don't know which one whichever you are.
00:20.028 --> 00:20.710
[SPEAKER_00]: Welcome.
00:21.453 --> 00:25.465
[SPEAKER_00]: This is a podcast where we look at the incredible power and occasionally
00:26.187 --> 00:32.657
[SPEAKER_00]: the hidden danger of the language we use every single day and pretty much every part of our lives.
00:33.358 --> 00:40.608
[SPEAKER_00]: This is an idea that I have long had great passion around and because the bottom line is that words matter a lot.
00:41.430 --> 00:52.566
[SPEAKER_00]: So again, I'm Gordon Miller, longtime Sloan industry veteran, General Manager of Interquiffier America Canada, which is a new journey, career-wise that I began
00:52.546 --> 00:58.197
[SPEAKER_00]: And I am obviously a podcaster, and I'm the author of the social media makers weekly newsletter.
00:58.618 --> 01:05.572
[SPEAKER_00]: It's a series on tech, and it's kind of the relationship, or not even the relationship, but just connection to this professional salon industry.
01:06.214 --> 01:13.068
[SPEAKER_00]: And a series of videos, articles, and podcasts that I've curated from the virtual world, and find interesting and shareworthy.
01:13.388 --> 01:14.250
[SPEAKER_00]: It's free.
01:14.230 --> 01:15.071
[SPEAKER_00]: It's actually popular.
01:15.732 --> 01:19.338
[SPEAKER_00]: So wait over to socialbeamacres.com to sign up again for free.
01:19.418 --> 01:20.059
[SPEAKER_00]: I won't spam you.
01:20.420 --> 01:20.700
[SPEAKER_00]: Yeah.
01:20.720 --> 01:23.585
[SPEAKER_00]: And also, please note that this is my personal podcast.
01:23.605 --> 01:25.067
[SPEAKER_00]: This is the Gordon Miller podcast.
01:25.087 --> 01:26.289
[SPEAKER_00]: Not the end of quite a few podcasts.
01:26.389 --> 01:27.311
[SPEAKER_00]: That is coming soon.
01:27.952 --> 01:31.538
[SPEAKER_00]: And this is my way of sharing, paying it forward, giving back.
01:31.718 --> 01:31.978
[SPEAKER_00]: All right.
01:31.998 --> 01:37.127
[SPEAKER_00]: So let's get started with episode number two of the word with Gordon Miller podcast.
01:37.707 --> 01:39.310
[SPEAKER_00]: I'm so.
01:39.290 --> 01:43.936
[SPEAKER_00]: Have you ever been like a hundred percent sure of something like you just know it?
01:44.457 --> 01:52.989
[SPEAKER_00]: Only to find out later that you are missing a huge piece of the story and we're suddenly hopefully kind of forced to rethink your take on that.
01:53.710 --> 02:08.470
[SPEAKER_00]: Most of us have at some point in our lives in our careers and I for sure know that I have and usually the problem isn't that we aren't necessarily smart enough or that we lack experience or that it's even really misinformation.
02:08.450 --> 02:11.913
[SPEAKER_00]: Often, the culprit is just simply context.
02:12.754 --> 02:23.664
[SPEAKER_00]: When context is missing, kind of the way we fit into what we're thinking about into the larger world, our brains are pretty much hardwired to fill in the gaps, like we don't like the unknown.
02:23.724 --> 02:30.610
[SPEAKER_00]: And so honestly, what we used to fill those gaps in isn't always accurate.
02:30.750 --> 02:38.457
[SPEAKER_00]: We fill them in with our own fears, our own past baggage, our existing belief system, which doesn't
02:38.437 --> 02:44.147
[SPEAKER_00]: But we're filling in the blanks with things that are not necessarily helpful.
02:44.808 --> 02:49.075
[SPEAKER_00]: And in our professional world, this happens a lot.
02:49.356 --> 02:56.648
[SPEAKER_00]: Like, you know, you see people who leave the salon because
02:56.628 --> 03:06.488
[SPEAKER_00]: They weren't happy about something, but that's something might be something they weren't educated on, that they don't have an understanding about in this law and itself sometimes product lines change.
03:06.868 --> 03:16.307
[SPEAKER_00]: And then if we look at the social conversations online, there are things being talked about that aren't necessarily correct and provably not correct sometimes.
03:16.287 --> 03:21.575
[SPEAKER_00]: But yet, we find ways to kind of fill in those gaps with things that are comfortable.
03:21.816 --> 03:28.806
[SPEAKER_00]: Sometimes it's just BSs floating around online and we grab onto that and fill in that gap with misinformation.
03:28.826 --> 03:29.427
[SPEAKER_00]: That can happen.
03:30.008 --> 03:34.375
[SPEAKER_00]: Sometimes we fill in the gap with things that just make it easier for us to cope.
03:34.755 --> 03:38.000
[SPEAKER_00]: It's understand, quote unquote, what might be going on.
03:38.381 --> 03:41.586
[SPEAKER_00]: And again, it's just so important that we get
03:41.566 --> 03:42.287
[SPEAKER_00]: the whole story.
03:42.808 --> 03:48.377
[SPEAKER_00]: And probably from most of us when it comes to context, it's actually the rest of the story because we have parts and pieces of it.
03:49.339 --> 03:56.450
[SPEAKER_00]: So as I mentioned in the first episode, this podcast is meant to always start with a word, but it never ends there.
03:56.891 --> 04:06.867
[SPEAKER_00]: There's just so much to that idea of words and there are a lot bigger than that little singular thing as in today the word context.
04:07.007 --> 04:08.890
[SPEAKER_00]: It's complicated.
04:08.870 --> 04:14.958
[SPEAKER_00]: I truly believe context is one of the most powerful, yet somewhat invisible forces shaping our entire world.
04:15.799 --> 04:17.941
[SPEAKER_00]: And also our industry.
04:18.182 --> 04:22.167
[SPEAKER_00]: Because as I always say, you know, we are such a mirror image of the larger world.
04:22.647 --> 04:24.730
[SPEAKER_00]: And context is missing there at times.
04:24.810 --> 04:26.652
[SPEAKER_00]: It's probably missing here as well.
04:27.273 --> 04:27.914
[SPEAKER_00]: No language.
04:28.595 --> 04:29.656
[SPEAKER_00]: It doesn't live in a vacuum.
04:29.676 --> 04:31.458
[SPEAKER_00]: It lives inside of context.
04:31.598 --> 04:36.244
[SPEAKER_00]: And when context changes,
04:36.427 --> 04:38.669
[SPEAKER_00]: and that can be a game changer in a good way.
04:39.290 --> 04:40.972
[SPEAKER_00]: I'm going to also mess things up.
04:40.992 --> 04:49.742
[SPEAKER_00]: So when we start by offering up a simple definition of context, I'm old school, I go to the dictionary, even though I do it online now.
04:50.382 --> 04:56.429
[SPEAKER_00]: Webster is being kind of the old standard or it was most commonly understood dictionaries at least for Americans.
04:57.030 --> 04:59.953
[SPEAKER_00]: And so the simple definition of context.
04:59.933 --> 05:08.215
[SPEAKER_00]: quote, the circumstances are setting that surround something and help determine its meeting meaning, unquote.
05:08.335 --> 05:15.293
[SPEAKER_00]: I love that phrase, you know, help determine its meaning because meaning just doesn't exist in a vacuum.
05:15.273 --> 05:18.235
[SPEAKER_00]: It is absolutely shaped by what's around it.
05:18.896 --> 05:30.566
[SPEAKER_00]: And so, oh, I also remembered, as I was going to make my notes for this one, I didn't really offer a definition of the word word in the last episode.
05:30.586 --> 05:36.150
[SPEAKER_00]: And I think four contexts in every episode, I'm going to start by offering a definition out of Websters.
05:36.791 --> 05:45.178
[SPEAKER_00]: And so, going back to that first podcast, if you haven't heard it, I hope you'll go back.
05:45.158 --> 05:56.392
[SPEAKER_00]: used to express meaning, unquote, really simple, really powerful, because it reminds us that words are tools that we use to build all kinds of things, including relationships.
05:56.973 --> 06:09.529
[SPEAKER_00]: So, I'd been thinking about this context thing for a while, it was going to be my first podcast, and then I kind of realized, wait, I kind of need to start with the idea of word and talking about the power of words as episode number one.
06:09.549 --> 06:10.110
[SPEAKER_00]: So, I've done that.
06:10.471 --> 06:13.174
[SPEAKER_00]: So, context, pause the line for
06:13.154 --> 06:19.063
[SPEAKER_00]: And again, I've been thinking about it a lot, and it so connects to something so kind of basic in my wife right now.
06:19.584 --> 06:23.229
[SPEAKER_00]: I'm currently trying, emphasize, trying, touring Spanish.
06:23.970 --> 06:35.767
[SPEAKER_00]: For those who may not know my partner and I, my husband, I should say, and I will be moved to Mexico, Puerto Vallarta in September, love it down here.
06:35.808 --> 06:39.533
[SPEAKER_00]: So I'm wearing Spanish, and now you know why?
06:39.513 --> 06:50.518
[SPEAKER_00]: Nothing, I think in my life, has made me more aware of context faster than trying to communicate by way of a language that you don't understand or you're not fluent in.
06:51.697 --> 06:59.246
[SPEAKER_00]: So, I have to process kind of an entire layer of context within the language before I even open my mouth.
06:59.686 --> 07:14.843
[SPEAKER_00]: I've got to consider who's speaking, you know, where is it coming from when I'm receiving that information, when I'm going to respond or put some words out there, like who's getting what I'm saying, because I can have an impact on how I say it, and we're talking about the past, the present, the future.
07:15.424 --> 07:20.590
[SPEAKER_00]: Those tenses really matter in ways that are a little bit more complex than in English.
07:20.570 --> 07:44.991
[SPEAKER_00]: it's a lot of context and my brain is struggling with it to be quite honest and again it reminds me that context can be hard to even accept because sometimes it kind of battles with how we understand the world is and this is just examples about language and so for me one of the lessons has been without full language like really comprehension I'm not even close to there you lose context
07:44.971 --> 07:48.055
[SPEAKER_00]: And without context, meaning it just collapses.
07:48.195 --> 07:50.458
[SPEAKER_00]: Like, we're going to understand what's being said to you.
07:51.098 --> 07:58.347
[SPEAKER_00]: If you're starting to want to start to pick out little words and phrases, like I'm grabbing them, my brain's trying to understand, and there's good and bad in that.
07:58.387 --> 08:03.974
[SPEAKER_00]: And sometimes I think it's worse than not, than, you know, kind of, not understanding at all.
08:04.515 --> 08:06.357
[SPEAKER_00]: And so yeah, the experience has been humbling.
08:06.757 --> 08:11.383
[SPEAKER_00]: Um, anybody who's studied a language, especially later in life,
08:11.363 --> 08:25.906
[SPEAKER_00]: as well wired as they were hurt when we were kids, but it really reminds me that communication is not completely about what I say, but it's also really importantly, it's about what someone else understands.
08:26.647 --> 08:32.055
[SPEAKER_00]: That's a critical part of this whole communication thing and an applying this concept of context.
08:32.035 --> 08:41.853
[SPEAKER_00]: So, think about, you know, when someone complains to you about something and we use a song as an example, so somebody calls up and they're upset, you know, about what happened in the salon.
08:42.474 --> 08:47.243
[SPEAKER_00]: And they just tell you, you know, I'm out, I want my money back, whatever they might be saying.
08:47.223 --> 08:50.590
[SPEAKER_00]: often on his surface without quote unquote context.
08:51.391 --> 08:56.522
[SPEAKER_00]: Someone might think, especially if like it's an owner or manager talking about the work of a style, let's say I think, oh, they hit a poor job.
08:57.223 --> 09:02.053
[SPEAKER_00]: Good managers, good, you know, bosses dig deeper to figure out that context.
09:02.173 --> 09:03.797
[SPEAKER_00]: Like, why is this client upset?
09:03.997 --> 09:07.003
[SPEAKER_00]: But again, on the surface without additional information,
09:06.983 --> 09:17.166
[SPEAKER_00]: from the person complaining, from the person who did the work, if that's you yourself, you know, taking a big step back away from yourself and being objective, you know, those things all inform context.
09:17.647 --> 09:25.043
[SPEAKER_00]: You know, so super, super important because at the end of the day, sometimes those complaints are not at all about hair.
09:25.023 --> 09:37.989
[SPEAKER_00]: You know, it's about perhaps the understanding of hair from a consumer perspective versus a professional perspective and maybe what got lost along the way in conversation could leave that person on the other end without context.
09:38.310 --> 09:40.594
[SPEAKER_00]: Well, here's a really simple example that flew into my head.
09:41.676 --> 09:45.023
[SPEAKER_00]: And that would be a hair color, you know, complicated hair color.
09:45.003 --> 09:48.407
[SPEAKER_00]: And there's no conversation about, you know, what a person does when they get home.
09:48.947 --> 09:52.611
[SPEAKER_00]: And so kind of the classic old one is they go swimming in a pool with chlorine.
09:53.292 --> 10:04.204
[SPEAKER_00]: And we've all heard those stories that anybody listens to me regularly, you know, I'm not a hairdresser, never had a license, I don't do here, but I have taken probably more here cutting classes than most professionals, but you know, we hear this stuff.
10:04.944 --> 10:10.150
[SPEAKER_00]: So that's a simple one to understand context, because why did they go sideways?
10:10.130 --> 10:15.220
[SPEAKER_00]: They weren't told, they didn't hear, they didn't pay attention, they didn't believe, you know?
10:16.062 --> 10:18.086
[SPEAKER_00]: But, you know, we have to think about that.
10:18.868 --> 10:26.704
[SPEAKER_00]: And react to that situation with at least a form of empathy versus defensiveness, I think, super, super important.
10:26.684 --> 10:37.924
[SPEAKER_00]: It applies to technical skills too, I think this is a really powerful one for anybody who's behind the chair doing services because if we think back when you first were in school, you had like no information whatsoever.
10:38.886 --> 10:40.068
[SPEAKER_00]: So zero context.
10:40.709 --> 10:44.997
[SPEAKER_00]: And you're trying to learn, you're trying to understand, you know, I started my career pivot point.
10:44.977 --> 11:00.201
[SPEAKER_00]: And on close to the first day I was on the job a gazillion years ago, the owner and founder Leo Passage was taking me through the pivot point cosmatology school and introducing me to the pivot point philosophy of teaching and learning.
11:00.181 --> 11:01.824
[SPEAKER_00]: And it was fascinating.
11:01.844 --> 11:05.109
[SPEAKER_00]: It was day one of a hair cutting module.
11:05.129 --> 11:06.211
[SPEAKER_00]: These were six week modules.
11:06.492 --> 11:11.500
[SPEAKER_00]: This was all about day one introduction to hair cutting.
11:12.001 --> 11:15.066
[SPEAKER_00]: I had worked in schools previously, so I was trying to see what the first day is.
11:15.687 --> 11:22.358
[SPEAKER_00]: And we go in and they're doing wefts and they are explaining as the first lesson, the idea of texture.
11:22.760 --> 11:42.878
[SPEAKER_00]: We had big conversations a recent years about texture and I love this because I'm the very first day of school at Pivot Point 30 some years ago, they were they were learning texture and I was kind of blown away, but I was like, why, again, I'm not a hair cutter, I had just seen how most schools do it, I might why are they learning this and he said because it lays the foundation.
11:42.858 --> 11:46.685
[SPEAKER_00]: for everything you need to know to start the haircut.
11:46.705 --> 11:47.907
[SPEAKER_00]: So we're going to teach texture first.
11:47.927 --> 11:50.572
[SPEAKER_00]: We're going to teach density second and from there they go on and on.
11:50.932 --> 11:52.315
[SPEAKER_00]: But this was like theoretical.
11:52.375 --> 11:57.965
[SPEAKER_00]: They were working on Wefts and that was the practical and it was brilliant and so context.
11:58.005 --> 11:59.888
[SPEAKER_00]: So again, as you learn,
11:59.868 --> 12:01.851
[SPEAKER_00]: You continuously add to your context.
12:01.952 --> 12:11.407
[SPEAKER_00]: Every time you do a haircut, every time you make a mistake and then figure out a solution, every time you go take a class, every time you go to a trade show, floor, and stand in front of the booth and watch somebody, you have added context.
12:11.427 --> 12:14.913
[SPEAKER_00]: Some of this good, some of this not so good, but it's really important.
12:15.013 --> 12:24.289
[SPEAKER_00]: And some people would call this lived context that's through living our lives, through living our careers, that we are able to take.
12:24.269 --> 12:27.475
[SPEAKER_00]: what we previously learned and build a little bit more upon it.
12:27.535 --> 12:28.857
[SPEAKER_00]: That's what, you know, Vidal said something.
12:29.198 --> 12:30.780
[SPEAKER_00]: I'm going to be wrong on the hours I can't remember.
12:30.800 --> 12:34.066
[SPEAKER_00]: It was 5,000 or 10,000, but you know, he's like to be a craft person.
12:34.126 --> 12:36.530
[SPEAKER_00]: You have to take a certain number of hours.
12:37.091 --> 12:43.302
[SPEAKER_00]: And again, I'm confused on it because a lot of people in other industries have talked about this quote to really truly learn a craft to take time.
12:43.582 --> 12:49.112
[SPEAKER_00]: That's all about context and kind of contextual expertise, you know, if you will.
12:49.092 --> 12:59.343
[SPEAKER_00]: So really important stuff, context, I think most importantly protects us from bad assumptions, and hopefully protects others from bad assumptions, again, clients.
13:00.304 --> 13:02.746
[SPEAKER_00]: I think there's no place where this is more obvious and online.
13:03.748 --> 13:08.753
[SPEAKER_00]: A sentence without context to think about this and our regular lives can start arguments.
13:09.514 --> 13:09.874
[SPEAKER_00]: I'm late.
13:10.595 --> 13:11.436
[SPEAKER_00]: This is something important.
13:11.976 --> 13:12.457
[SPEAKER_00]: I show up.
13:13.178 --> 13:18.323
[SPEAKER_00]: I'm late.
13:19.417 --> 13:22.181
[SPEAKER_00]: I've provided no context as to why I am late.
13:22.622 --> 13:26.026
[SPEAKER_00]: Let's say that it was an accident on the highway and that slowed me down.
13:26.707 --> 13:35.840
[SPEAKER_00]: Well, presenting that context when I arrived would probably loosen up some people's mindsets about what's going on that it wasn't on purpose.
13:35.900 --> 13:37.202
[SPEAKER_00]: It wasn't because I overslept.
13:37.663 --> 13:44.833
[SPEAKER_00]: It wasn't because I show up every day to something late, so context, again, adds so much
13:45.083 --> 13:47.006
[SPEAKER_00]: meaning to any conversation.
13:47.867 --> 13:52.074
[SPEAKER_00]: Every right-trap, I'm going to give an example here of something else that I think is really powerful and important.
13:52.755 --> 13:53.917
[SPEAKER_00]: And in some ways, I hate to bring this up.
13:53.997 --> 14:11.985
[SPEAKER_00]: Anybody who's listened to my last podcast, Social Beauty Makers, which if you haven't listened to that and you're curious about what I'm going to talk about at the moment, where this podcast lives, I think you can connect a Social Beauty Makers as well, otherwise search for it in your podcast.
14:11.965 --> 14:14.429
[SPEAKER_00]: on your podcast platform that you're listening to right now.
14:15.230 --> 14:16.171
[SPEAKER_00]: Again, social beauty makers.
14:16.231 --> 14:26.986
[SPEAKER_00]: So I did all series of podcasts on coaches and bad coaches in my opinion, big big topic across the entire industry.
14:27.006 --> 14:34.497
[SPEAKER_00]: It was good and bad in everything and I was talking about bad coaches on the harm they can do and often it was very connected to context and I often talked about that.
14:34.477 --> 14:37.744
[SPEAKER_00]: But everywhere I travel, people ask me to talk about certain coaches.
14:38.265 --> 14:46.842
[SPEAKER_00]: Please, somebody sent me something other day, they're like, oh my god, they did a podcast on licensure and how it needed to go away and why it was bad.
14:47.544 --> 14:49.367
[SPEAKER_00]: And I was like, oh, don't make me listen to them.
14:49.427 --> 14:50.730
[SPEAKER_00]: I'm trying not to listen to them.
14:50.710 --> 14:55.803
[SPEAKER_00]: And somebody else sent me the same note at different person, professional, sent a note.
14:56.204 --> 15:00.735
[SPEAKER_00]: Both of these people are really passionate about the industry and they're like, Gordon, go listen to this.
15:00.755 --> 15:02.560
[SPEAKER_00]: You need to consider talking about it again.
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[SPEAKER_00]: I did listen to it as like, oh god.
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[SPEAKER_00]: Yeah, again, I feel that they lack context, so these are coaches, they present themselves as coaches, I'm going to say who they are, just for the hairdresser, I don't know them personally, anybody who's listening to me and I know they know this about me because other people have talked to me about conversations they have had with them about me, why does me like us?
15:24.550 --> 15:31.939
[SPEAKER_00]: I have serious concerns, I don't dislike them, I don't know them, but I, I
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[SPEAKER_00]: say in my podcast, don't work with them, ideally because I know people who've been damaged by their lack of context.
15:39.129 --> 15:48.042
[SPEAKER_00]: I don't know that they're saying things that they don't believe, they have a lot of passion around things, and so I feel like they're either ignorant about a lot of the things they say, they certainly don't understand math.
15:48.263 --> 15:51.588
[SPEAKER_00]: They're pushing health girl at the time, oh, I'm going down the rabbit hole, sorry.
15:53.631 --> 15:59.479
[SPEAKER_00]: Let me just say that often when we
15:59.459 --> 16:05.270
[SPEAKER_00]: to go viral as an example often because of an enragement or something called enragement engagement.
16:05.931 --> 16:16.191
[SPEAKER_00]: Those challenges almost always come back to context, you know, people in our space often speak with a level of certainty and authority.
16:16.491 --> 16:18.114
[SPEAKER_00]: They really sound like they know it.
16:18.154 --> 16:19.577
[SPEAKER_00]: They speak with, you know,
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[SPEAKER_00]: This is the way it is, but you know, go back to, somewhat, not an ancient time for the long time ago.
16:26.323 --> 16:49.564
[SPEAKER_00]: There was great authority by scientists, by philosophers, by all kinds of people all over the world who believed the world is flat, the world is flat, and it hadn't been proven to be otherwise, and it wasn't until some explorers went across the Atlantic and on their
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[SPEAKER_00]: the world's not flat.
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[SPEAKER_00]: That's necessarily.
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[SPEAKER_00]: So, you know, not a new idea, but as we get more information, more history, which is context, more data, which is context, experience and business, you know, context, all these things matter as we learn these things.
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[SPEAKER_00]: as an industry collectively, you know, as individuals, again, what we understand begins to evolve at changes.
17:15.240 --> 17:19.427
[SPEAKER_00]: And social media is created a world where confidence can look like expertise.
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[SPEAKER_00]: And that's just a problem.
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[SPEAKER_00]: But confidence without context, again, it can be misleading, it can be manipulative, and I believe there's a lot of that going on out there.
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[SPEAKER_00]: any profession opinion should come after understanding right you get all the facts and then you offer an opinion that's okay But if you don't even know half the facts, that's a problem all by itself You know you don't start with the conclusion and then build the argument which is a little lot of people doing politics I think some coaches do it in our industry You can rewind a little bit to hero You know you need to study and you deserve need to learn and you need to gather context and when I say gather context
17:57.938 --> 17:59.681
[SPEAKER_00]: Again, go ahead and make to that how you learn hair cutting.
18:00.201 --> 18:05.429
[SPEAKER_00]: There are different approaches, different philosophies, to the ideal, the best way of cutting.
18:05.730 --> 18:12.460
[SPEAKER_00]: You know, while the geometric cutting crowd, the suing train people, you know, they believe hard cord, this is the best way to do it.
18:12.861 --> 18:15.104
[SPEAKER_00]: Best is an arguable point, you know.
18:15.124 --> 18:18.329
[SPEAKER_00]: There isn't really much right or wrong.
18:18.890 --> 18:22.275
[SPEAKER_00]: There is right and wrong scientifically.
18:22.255 --> 18:25.580
[SPEAKER_00]: You know, in terms of principles, in terms of what happens when you hold the hair a certain way.
18:25.680 --> 18:30.407
[SPEAKER_00]: So, you know, again, it's just important that we get a lot of context.
18:30.427 --> 18:35.454
[SPEAKER_00]: And let me say on that, that fake context exists.
18:35.935 --> 18:43.546
[SPEAKER_00]: And that's where we're hearing things that aren't true, we're perhaps getting them twisted up in our head and even adding to them.
18:44.086 --> 18:51.537
[SPEAKER_00]: And that's a huge problem.
18:51.517 --> 18:58.473
[SPEAKER_00]: Anybody, you know, with a big ego, I feel on certain days I do have a big ego, you know, I'm a Leo.
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[SPEAKER_00]: I don't know.
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[SPEAKER_00]: I tried to think I don't, but you know, so big egos can often feel those holes in context.
19:07.413 --> 19:19.295
[SPEAKER_00]: as I mentioned up front, you know, was kind of distorted details that can be dangerous for the individual making the assumptions as well as anybody who's listening to their sometimes delusional thoughts.
19:20.477 --> 19:22.120
[SPEAKER_00]: That's a thought back to certain coaches.
19:22.400 --> 19:23.022
[SPEAKER_00]: I mean opinions.
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[SPEAKER_00]: I'm going to say opinions.
19:25.486 --> 19:27.528
[SPEAKER_00]: All right, I'm gonna end here.
19:27.629 --> 19:28.530
[SPEAKER_00]: I promise to make this short.
19:28.570 --> 19:30.932
[SPEAKER_00]: I have no idea how I've been talking probably too long.
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[SPEAKER_00]: So, I'm closing, let me say, before we speak, before we react, before we believe, we should ask what context am I missing here?
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[SPEAKER_00]: Like, what else do I need to know?
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[SPEAKER_00]: Because when the context changes, again, meaning changes.
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[SPEAKER_00]: And when meaning changes, our decision is change.
19:47.272 --> 19:54.160
[SPEAKER_00]: And a profession where decisions affect careers, income, futures, context is an optional in my opinion.
19:54.140 --> 19:56.503
[SPEAKER_00]: it is absolutely essential.
19:57.584 --> 19:59.767
[SPEAKER_00]: Okay, so, traumatic pause.
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[SPEAKER_00]: That's it for this week's word podcast.
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[SPEAKER_00]: I'll be sure to check out my free weekly newsletter over socialbeetermakers.com.
20:06.194 --> 20:17.247
[SPEAKER_00]: That's social, beauty, makers with an S on the end.com where I share content about technology and the professional space that we live in, but really leaning into technology, AI in particular.
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[SPEAKER_00]: I share
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[SPEAKER_00]: videos I find in YouTube, podcasts that I think are interesting that talk about these things from outside the industry occasionally inside.
20:26.137 --> 20:30.541
[SPEAKER_00]: And yeah, it's free, it's popular, it's a bunch of links, takes no time to listen to.
20:30.561 --> 20:46.438
[SPEAKER_00]: I always do, my hero image on every one of them is something I do with Gemini or Chatchee BT, and image is kind of fun, kind of weird animals and things we're sharing because the whole podcast is about sharing great, oops, I said that wrong.
20:46.418 --> 20:50.604
[SPEAKER_00]: because the whole newsletter is about sharing me to you.
20:50.924 --> 20:52.086
[SPEAKER_00]: So yeah, take a listen.
20:52.747 --> 20:57.853
[SPEAKER_00]: Lastly, if you like this podcast, please hit the like and subscribe buttons.
20:58.394 --> 20:59.255
[SPEAKER_00]: Consider a review.
20:59.315 --> 21:02.099
[SPEAKER_00]: It's a new podcast, so reviews are appreciated.
21:02.460 --> 21:05.464
[SPEAKER_00]: And all those things help others to find the podcast.
21:05.484 --> 21:07.246
[SPEAKER_00]: Lastly, I'm Gordon Miller.
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[SPEAKER_00]: And I can't wait to share more about the power of words next time.
21:16.118 --> 21:21.353
[SPEAKER_00]: Thanks for watching, and don't forget to like, share, and subscribe to our channel.
