From Firefights to Fixed Fees: Strategic Pricing in High-Stakes Legal Work with Katie Armistead

Litigation: the last stronghold of hourly billing. On the UpLevel View, Steph Corey and Ken Callander talk with Grubhub's Katie Armistead about how legal teams are bringing order to the chaos with phase-based fees, risk-sharing, and value-driven pricing. The era of "We'll see what the invoice says" is over. Take your Legal Leadership Vision to the Next Level: Subscribe to the UpLevel View today.

Guest Additional Info

Our guest today is Katie Armistead, Head of Legal at GrubHub. She began her career at Jones Day and holds a BA in Economics from Johns Hopkins University and a JD from Columbia Law School.

Highlights

• Challenges of Unpredictable Litigation

• Transition from Hourly to Value-Based Pricing

• The Catalyst: A Costly Lawsuit Experience

• Success Payments and Outcome Alignment

• The Importance of Data and Piloting New Models

• Overcoming Resistance to Change

• Impact of AI on Legal Services

• The Effectiveness of Value-Based Pricing Over Hourly Models

• Improvements in Finance Team Relations and Predictability

• Advice for Legal Leaders on Pricing Strategies

Episode Resources

• UpLevel Ops Master Chef GPT: https://chatgpt.com/g/g-oVwrdPo0I-master-chef

• UpLevel Ops Wanderlust GPT: https://chatgpt.com/g/g-eDSeep6qT-wanderlust-guide

• Thought Leadership from UpLevel Ops: https://uplevelops.com/thoughtleadership/

• LINK (Legal Innovators Network): http://Linkforlegal.com

• Connect with Stephanie Corey

• https://www.linkedin.com/in/stephcorey-ulo

• https://fr.linkedin.com/company/uplevel-ops

• https://uplevelops.com/

• https://uplevelops.com/legal-operations-consulting/

• https://uplevelops.com/thoughtleadership/

• https://uplevelops.com/services/gai-management/

• GAI Management Services from UpLevel Ops: https://uplevelops.com/services/gai-management/

• https://www.intel.la/content/www/xl/es/homepage.html

• GAI Management Solutions from UpLevel Ops: https://uplevelops.com/services/gai-management/

• April Miller Boise on LinkedIn: https://www.linkedin.com/in/april-miller-boise-8913404/

• Stephanie Corey on LinkedIn: https://www.linkedin.com/in/stephcorey-ulo/

• Ken Callander's bio: https://uplevelops.com/our_team/ken-callander/ Ken's LinkedIn profile: https://www.linkedin.com/in/kencallander/

• UpLevel Ops: http://uplevelops.com/

• Value Strategies from UpLevel Ops: https://uplevelops.com/valuestrategies/