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When someone tells you they need a training course developed, is your first response: "Ok, by when do you need it?" or is your first response: "Why?" Asking the right questions can help make sure you deliver the best solution. Train Like You Listen sits down with Jeni Johnson, Senior Instructional designer at Traliant , to learn about her approach to training design and when it might be appropriate to use something other than a formal course to help others get their jobs done better.
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