Talking Tech Trends: Security and Customer Experience

Co-hosts Greg Moss and Alexander Cole take us through a two-part episode covering the top trends in UPSTACK’s 2024 Technology Trends Report. In part one, Frank Ferdowsian joins the team to discuss the most pressing topics in cybersecurity. Frank is a Partner and Managing Director at UPSTACK, with over two decades of experience in the cyber and network security space. In part two, Ed Degenhart and Andrew Pryfogle explain how AI and automation are making their mark on customer experience. Ed Degenhart is Managing Director at UPSTACK, and has 20-plus years of experience problem solving for clients in technology. Andrew is the founder and CEO of CX Effect, a company that prepares organizations for transformative customer experience. You can find UPSTACK’s 2024 Technology Trends Report here. 

Part 1 Starts - 0:33

Part 2 Starts - 25:28

 
Guests 

Frank Ferdowsian, Partner and Managing Director at UPSTACK  

Ed Degenhart, Managing Director at UPSTACK  

Andrew Pryfogle, Founder and CEO of CX Effect