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In this episode of the Think Small Podcast, Ken Monroe, CEO of BCHEX, shares how his journey from witnessing a $100 million fraud led him to build a workforce safety company that leverages technology, AI, and smarter background screening to help organizations make better hiring decisions. From preventing costly hiring mistakes to creating a culture of safety and trust, Ken explains why workforce protection starts long before an employee's first day.
The conversation also explores how AI is reshaping small businesses beyond automation. Ken discusses using AI agents to coach sales teams, improve operational efficiency, and empower employees to innovate without technical backgrounds. Along the way, he shares lessons on building a high-performing company culture, embracing remote and global talent, and why investing in your people ultimately leads to better products, happier customers, and sustainable growth. Whether you're a small business owner, HR leader, or entrepreneur, this episode offers practical insights into hiring smarter and building a business that's prepared for the future.
Connect:
Website: https://www.bib.com/
LinkedIn: https://www.linkedin.com/in/ken-monroe/
