Jamaal Savwoir: I think one of the things when you asked about ideal customer profile, we start we kinda went down the the road of contact center system integration. But I'd say that you know there are some really powerful use cases in healthcare and that's not just in patient access but also in medical devices. really powerful use cases in utilities. So PG&E is one of our customers. we we've we handled lots of calls for them during outages and things like that. But we've had some really great outcomes for so many different industries, logistics, healthcare, as I mentioned, retail, restaurants, hospitality. So as as your audience thinks about, you know, where can they produce real financial benefit, business benefit, customer loyalty benefit around artificial intelligence, PolyAI fits squarely in the case where you you bring us in, we help identify opportunities and we really produce great outcomes.
درباره این اپیزود
🎙️ New Episode Dropping Soon!
It’s Black Friday weekend and your contact center is buried in calls asking what time the store closes. Meanwhile, someone trying to buy a gift for their grandchild is sitting on hold behind five of them.
In the upcoming episode of The Tech Matchmaker, Gina Gibson sits down with Jamaal Savwoir, Senior Channel Solutions Consultant at PolyAI, to talk about what it looks like when voice AI takes on that call volume and actually resolves it.
🛍️ How one large retailer started with simple “where is my order” calls, grew into price matching and buy online, pick up in store, and now resolves about 80% of its chat inquiries
🎄 What happens to holiday staffing when AI handles the highest volume of calls, and why one team’s reps now get Black Friday weekend off
🔌 Where PolyAI fits if you already own a CCaaS platform with AI built in, and why you don’t have to replace anything to use it
If you lead a contact center or help choose the technology behind one, this one is for you.
📅 Episode drops 10/22
📺 Subscribe on YouTube: https://www.youtube.com/@ThinkForwardLLC
🎧 Listen and subscribe on Apple Podcasts: bit.ly/3ScRty0
🎶 Never miss an episode on Spotify: bit.ly/4wyEBAc
📩 Want to learn more? Reach out to Gina Gibson at info@thnkforward.com
#TechMatchmaker #GinaGibson #ThinkForward #PolyAI #VoiceAI
#ConversationalAI #ContactCenter #CustomerExperience
رونوشت 🔗
Jamaal Savwoir: I think one of the things when you asked about ideal customer profile, we start we kinda went down the the road of contact center system integration. But I'd say that you know there are some really powerful use cases in healthcare and that's not just in patient access but also in medical devices. really powerful use cases in utilities. So PG&E is one of our customers. we we've we handled lots of calls for them during outages and things like that. But we've had some really great outcomes for so many different industries, logistics, healthcare, as I mentioned, retail, restaurants, hospitality. So as as your audience thinks about, you know, where can they produce real financial benefit, business benefit, customer loyalty benefit around artificial intelligence, PolyAI fits squarely in the case where you you bring us in, we help identify opportunities and we really produce great outcomes.