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If a task scores four or less on the outcome scale, it should not be funded as training, so where should your L&D budget go instead?
Bob Mosher, Co-Founder and Chief Learning Evangelist at APPLY Synergies and co-creator of the Five Moments of Need, joins Nolan Hout, Senior Vice President, Growth & AI Strategist at Infopro Learning, to unpack what it takes to build a performance-first L&D function and prove that investment in people moves the business.
They walk through critical skills analysis and a 1-to-7 rubric that separates work that deserves training from work that needs support. They explain why the first step is rapid workflow analysis rather than a training request, and why the conversation with the business changes once leaders can see the work and its outcomes.
They also cover how L&D taught the business to ask for training, why modality is not the same as need, and why methodology should drive technology, AI included. For CHROs, CLOs and L&D leaders heading into budget conversations, this episode offers a practical way to show where investment matters most.
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