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Declan joins Peak Experience to discuss AI implementation with Hannah Steiman.
Declan Ivory, VP of Customer Support at Intercom, has worked hand in hand with generative AI systems and joined us on the podcast to discuss how you can grow a sense of empathy for your customers’ journey by keeping your knowledge base up to date, improving your chatbot’s resolution rate, and optimizing the human involvement in AI implementation – a crucial but often overlooked piece of the puzzle.
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