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This webinar explored why many patients still feel unheard, confused, or excluded when communicating with the NHS. The discussion examined whether NHS communication is truly designed with patients, or simply delivered to them, alongside the growing balance between digital efficiency and meaningful human interaction. Panellists considered the importance of trust, transparency, and accessibility, and reflect on what good communication actually looks like from a patient perspective — including how services can better support understanding, choice, and partnership in care.
This session is supported by Abbott. The Patients Association maintains full editorial independence and final approval over all content. Speakers- Chair: Julie Thallon, Chair of Trustees, the Patients Association
- Dorina Poenaru, patient
- Saliha Ahmed, Cancer Health Inequalities Lead, Caafi Health
- Shahnaz Aziz, Head of Health Equalities and Involvement, Health Innovation East Midlands
- Katie Purbrick-Thompson, Policy Adviser, The King's Fund
Our webinars are free to attend, so that everyone can access the information and support they need. If you're able to do so, a voluntary donation helps support our work and ensures we can keep providing trusted information and support to patients who need it most.
