Between the Spreadsheets: Why Asset Managers Are Rethinking Reconciliation

In this episode of the FTF Exchange Podcast, host Maureen Lowe sits down with Dawn Pischetola, Director of Investment Operations at Olmstead Associates, for her perspectives on why reconciliation processes—often overlooked but crucial to operational success—are now at a turning point in asset management.
With transaction volumes surging and legacy systems struggling to keep pace, what does the future hold for firms still clinging to spreadsheets and manual processes?
Dawn brings 25 years of front-to-back office expertise to address the pressing question: How can asset managers transform their reconciliation operations without disrupting their business?
What you'll discover:
• Why there a staggering number of asset managers still rely on Excel-based reconciliation processes—and the hidden risks (and costs) this creates
• Insights on why firms might hesitate to modernize their legacy systems despite growing operational pressures
• How AI is emerging as an "operations companion" rather than a replacement for skilled professionals
• The unexpected challenges that arise when untangling years of customization during system implementations
• Practical insights on building a successful business case for reconciliation transformation
• Critical advice for firms facing the "reconciliation reset" as they navigate increasing data complexity and regulatory demands
Whether you're considering a reconciliation system upgrade, curious about AI's potential impact on your reconciliations processes, or simply interested in how back-office transformation is evolving, this conversation offers valuable perspectives from someone who has guided numerous firms through these transitions.
Show Notes:
Download the survey referenced in this episode, The Tipping Point for Asset Management Operations: https://www.ftfnews.com/FTF-Research-Institute/the-tipping-point-for-asset-management-operations-the-rising-costs-of-operational-complacency/
Register for the webinar Dawn is moderating, Reconciliation Reset: The Shift from Liability to Operational Excellence: https://event.on24.com/wcc/r/4882217/F1A1671736DF17D411B4D33B678F252A?partnerref=Dawn_Podcast