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When a family calls your funeral home, they are not shopping for a product. They are searching for peace of mind.
If you lead sales, answer phones, or manage training for your team, this is a masterclass in turning a price inquiry into a real relationship!
#FuneralHomeSoftware #CremationSoftware #FuneralManagementSystem
#FuneralDirectorTips #OnlineCremations #FuneralArrangingSoftware #CremationBusiness #FuneralServiceSoftware #FuneralHomeMarketing #FuneralTech
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Timestamps
00:00:00 Intro
00:01:12 Welcome to the Direct Cremation Podcast!
00:01:26 Welcome Ashley Jones!
00:02:04 Importance of the First Phone Call
00:04:05 Building Trust on the First Call
00:05:36 Balancing Facts and Genuine Connection
00:09:01 Goals of the First Phone Call
00:12:03 Common Mistakes in the First Call
00:13:32 Avoiding a Robotic Approach
00:15:43 Understanding the Language of Care
00:17:12 Powerful Language Swaps in the Funeral Industry
00:22:57 Handling Different Types of Customers
00:24:51 Closing the Call and Next Steps
00:26:53 Dealing with Uncertain Customers
00:29:41 The Importance of the Second Phone Call
00:32:17 Maintaining Consistency Across Multiple Locations
00:33:48 Training Staff for Effective Phone Interactions
00:36:26 Learning from Negative and Positive Feedback
00:40:23 The #1 Thing You Should Remember Before Answering a Call
00:42:34 The Impact of Good Phone Etiquette on Business Growth
For Innovative Funeral Directors Blazing a Trail.
A podcast for funeral home owners where we talk about trends & opportunities we see in the funeral home industry. We bring on death care professionals and cremation experts to share what they know.
Click here to subscribe: https://bit.ly/3PxOqMO
Find us at https://directcremation.com
Spotify: http://bit.ly/3yDEwj7
Apple Podcasts: http://bit.ly/3lj2soT
Want to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com
Learn the playbook responsible for growing my family business to over 4500 calls a year without digital marketing: https://wdgroupconsulting.com
