WEBVTT
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Hello every one and welcome to another
episode of the data standard audio experience.
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00:00:14.070 --> 00:00:18.510
Today I'm here with the law clearance, the senior director of privacy and data
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solutions at capital one, and the
day were speaking about data privacy. So
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welcome to the show, blaw I'm
excited to hear more about your perspective and
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00:00:26.179 --> 00:00:30.420
just your experiences with data privacy specifically. Thank you and thanks for having me.
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Yeah, and could you tell us
more about your background and some of
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the things maybe that you're working on? What led you to your current role
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00:00:37.890 --> 00:00:40.170
right now? Yeah, sure.
First of all, I'm thrilled to be
9
00:00:40.329 --> 00:00:43.770
on your show to day and things
again for having me. I need an
10
00:00:43.810 --> 00:00:48.770
organization within a central enterprise data function, a capital one. On my team
11
00:00:48.850 --> 00:00:51.679
is focused on sort of three main
pillars, if you will, in the
12
00:00:52.000 --> 00:00:55.560
enterprise data space. One, the
ability to meet the needs of the enterprise
13
00:00:55.679 --> 00:01:00.399
as relates to the regulations policy,
I'll standards, the data privacy and data
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00:01:00.439 --> 00:01:04.109
ethics, and to the abilities safely
and appropriately shared data with capital one partners
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and, in turn, them sharing
data with us. And then, thirdly,
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we support our organizations in terms of
the data governance throughout the data life
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cycle. Some from the time we
create a we captured data through to retension
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concerns, whether that is, you
know, the destruction of data or our
19
00:01:22.219 --> 00:01:25.140
hiving a data, and so in
some way I see my team playing a
20
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vital role and building trust and integrity
into a systems while on an incredible journey
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to create, you know, human
banking experiences. Yeah, that's awesome to
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here and it's clear that you have
a lot of great experience to really this
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pull from here. And I data
privacy specifically has I think it's changed throughout
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the years a lot, with just
being able to predict when it might happen,
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being able to potentially block it,
but before it actually happens as well,
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which is great to see the advancements
of technology do this. Now.
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What are your thoughts on the current
status of data technology right now of privacy?
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Yeah, thank you, I think
well, first off, I find
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it extremely fascinating consumers are getting smarter
and more aware every day and with that
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00:02:05.950 --> 00:02:10.590
awareness comes a demand for being able
to have a say in how consumers what
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00:02:10.830 --> 00:02:15.099
companies to use that data made up
of their personal information. At the same
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time, legislators and companies are trying
to understand how accommodate those demands from customers
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while still operating their business, and
I think this is especially true for small
34
00:02:25.419 --> 00:02:30.210
businesses, where they could be presented
with different challenges. In addition, I
35
00:02:30.689 --> 00:02:36.849
think companies technology solutions need to adapt
and accommodate consumer privacy needs, and the
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00:02:36.969 --> 00:02:39.889
hardest part of that is making sense
of sort of the gray areas of legislation.
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00:02:40.090 --> 00:02:45.080
Some of these legislations have been ambiguous. They also sort of keeping up
38
00:02:45.120 --> 00:02:49.319
with technology capabilities. It's sort of
like a constant catch up and so,
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00:02:49.800 --> 00:02:54.000
you know, being able to prepare
for what's coming next, anticipate what's around
40
00:02:54.000 --> 00:02:58.159
the corner, if you will,
and so, notably, there's been little
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00:02:58.199 --> 00:03:01.750
headway towards things like a federal law. Companies will have to continue sort of
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00:03:01.789 --> 00:03:07.830
stitching the local, state mores laws
together into sort of comprehensive approaches to serve
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the consumers. Yeah, definitely that's
great to hear and it's clear that.
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I know that you had also talked
about just high regulation from the government as
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well with data technology, and that's
really interesting to see how much that's evolved
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over the years and it's still an
ongoing issue that they really think about.
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They really try to kind of protect
for the consumers. Absolutely, as the
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field is, it is really highly
regulated. How has this high regulation affected
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the process of the work that you
do? has there been any blockers for
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any of the projects that you and
your team have had to work on?
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Yeah, I don't think we have
the luxury of being blocked. We sort
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of just have to work through that. But besides the obvious of having the
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proper checks and balances in place to
the software development life cycle, especially sort
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of including infrastructive permissioning and having proper
checks and balances there, I think the
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biggest impact on how we work is
how we think about the solutions we are
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building, not just in terms of
how regulations are reflected in current legislation,
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but also that we either anticipate or
know what's coming, with AI driving more
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and more of our fen financial and
user experiences and consumers demanding more and more
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control of their personal data. There's
a bit of tension there, if you
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will right, and so data scientists
and privacy professionals are thinking about how to
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build solutions that sustained through the next
wave of privacy laws. Yeah, absolutely.
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It's great to hear this from your
perspective as someone who works in the
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finance industry at capital one and one
are some ways that you are enriching the
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customers banking experience? What capital one? We have a central focus and are
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investing heavily on on machine learning and
AI and real time experiences for our customers.
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Specifically, my team has mentioned,
we are trying to anticipate how regulations
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playing to building the private governance controls
throughout the data life cycle. Ironically,
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though, a comprehensive solution approach to
that will absolutely include machine learning capabilities as
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well. We do inferences on data, discovery of data and things like that.
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We want to impact how we think
about building supporting solutions across the enterprise
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to ensure that we continue to build
trust and integrity into our human banking experiences.
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This includes building solutions and also education
through the partnership and collect collaborations that
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we have as an organization. Yeah, definitely, and I know that you
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must do a lot of things in
your line of work as a leader and
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just working with the team on different
projects to just really enhance his customer baking
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experience. And so what is your
favorite part about your line of work?
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Yeah, thanks. I think there
are two things that really excite me about
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our work. I think getting data
privacy and data ethics right is an opportunity
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to fortify a strong relationship with our
customers based on meeting their needs and developing
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a level of respect and care for
their data. That inevitably enables us to
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push for ways to create human banking
experiences that our customers trust and take full
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advantage of. And so secondly,
I think you know capital one is on
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this incredible journey of digital and data
transformation. It's a rare opportunity to be
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part of such an honestly industry destructive
journey and, at the same time knowing
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that your work every single day is
a key contributed to the success of the
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company and the means to having a
direct and positive impact on our customers.
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I think those are the two things
in my space that really excite me absolutely,
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and I think the key word that
you mentioned there is really trust,
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because you really need trust from the
consumer in order for the business to kind
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of continue. So it's great that
you have brought that up and just to
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hear more about your experiences there.
Yeah, and Cathine, I think on
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the trust pees, I think that
you picked on something really important there.
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When we think about customers and how
they you know, they're really getting more
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aware in terms of how they can
demand they have on controlling the data,
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and so what we're seeing is they're
getting more and more control of that data.
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That also, in turn, as
I mentioned earlier, has sort of
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like this tension to what are the
capabilities we can build, and so building
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that trust, giving them the option
of letting US harness some of that data
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to build incredible experiences is absolutely in
a growl. Yeah, I completely agree,
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and that goes for really any business. Is just that the trust aspect
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needs to be there. I wanted
to ask also for just the next generation
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of student leaders and students that are
interested in going into the vindtext base in
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a role similarly to yours. What
advice do you have for them to go
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into your field, in terms of
just skills they need more just any advice
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in general? Well, I think
my journey has been interesting. Bary a
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topic for another day, but there's
a couple things that come to mind.
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I think we talked about roles in
technology in general. One of the things
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that really drive me is is that
it's sort of every evolving, right like
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the technology evolves at a tremendous pace
and I think that's that's exciting, and
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so just really adopting a growth mindset, embracing it, enjoy the journey of
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and accepting that you're going to have
to really lean in and learn new things
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throughout your career, not just in
the beginning of your career. That's a
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piece of advice I always give the
junior folks coming into the Industry Street,
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specifically, as it pertains to,
you know, privacy and date ethics.
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There's a high demand in our industry
when it comes to cybersecurity and infrasec sort
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of rolls and that's because of a
need that needs to be met within industry
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and I see privacy and data ethics
are sort of like a sister of that
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function, and so that's a bit
of like really understanding being an interesting like
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what is it that consumers are asking
for, demanding? What's driving a lot
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of the legislation that's coming out,
and you can start with yourself, like
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what is it that you you're asking
for, and really leave really understanding what
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drivers you have as a consumer of
technology. And then I think those merit
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to understanding the laws that are out
there and maybe getting up to speed on
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you know, what are those resources? I need to pull that to stay
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up to speed on what potentially is
coming down the road. Yeah, definitely
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great advice from you. Thank you
so much for sharing this. We at
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the data state are we're always trying
to build a community where all data enthusias
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and data tech leaders can come together
just to be able to network in opportunity
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where they can collaborate in the future
potentially. So what do? Is something
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the community can help you do.
Well, first of all, I'm shameless
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plug, you know. I've mentioned
we are on an incredible journey. We
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need smart and passionate people in the
data community to join us on that journey.
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I'm hiring for data engineers, software
engineers, and we have plenty of
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data science scienceist Rolls Open. They
might team partner closely with and so please
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reach out if you're interested in coming
along for this, this incredible ride and
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fun ride, quite friendly that we
on. I guess that's sort of like
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like plea here. Feel free to
reach out. Love to hear from you.
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That perfect. And where could everyone
find you online? Well, I'm
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on Linkedin, I'm on twitter,
but I'm not very active, but those
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are probably Linkedins is where I'm most
active day to day. Yeah, perfect.
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00:10:01.860 --> 00:10:05.580
Thank you so much, below for
joining me today. Was So great
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00:10:05.580 --> 00:10:09.129
to have you on the show and
I look forward to just hearing you speak
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again in the future with us.
Thank you so much for having me.
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It was a pleasure. Wow.
1
00:00:10.429 --> 00:00:13.949
Hello every one and welcome to another
episode of the data standard audio experience.
2
00:00:14.070 --> 00:00:18.510
Today I'm here with the law clearance, the senior director of privacy and data
3
00:00:18.550 --> 00:00:22.179
solutions at capital one, and the
day were speaking about data privacy. So
4
00:00:22.339 --> 00:00:26.059
welcome to the show, blaw I'm
excited to hear more about your perspective and
5
00:00:26.179 --> 00:00:30.420
just your experiences with data privacy specifically. Thank you and thanks for having me.
6
00:00:30.620 --> 00:00:34.259
Yeah, and could you tell us
more about your background and some of
7
00:00:34.299 --> 00:00:37.810
the things maybe that you're working on? What led you to your current role
8
00:00:37.890 --> 00:00:40.170
right now? Yeah, sure.
First of all, I'm thrilled to be
9
00:00:40.329 --> 00:00:43.770
on your show to day and things
again for having me. I need an
10
00:00:43.810 --> 00:00:48.770
organization within a central enterprise data function, a capital one. On my team
11
00:00:48.850 --> 00:00:51.679
is focused on sort of three main
pillars, if you will, in the
12
00:00:52.000 --> 00:00:55.560
enterprise data space. One, the
ability to meet the needs of the enterprise
13
00:00:55.679 --> 00:01:00.399
as relates to the regulations policy,
I'll standards, the data privacy and data
14
00:01:00.439 --> 00:01:04.109
ethics, and to the abilities safely
and appropriately shared data with capital one partners
15
00:01:04.269 --> 00:01:07.189
and, in turn, them sharing
data with us. And then, thirdly,
16
00:01:07.510 --> 00:01:12.390
we support our organizations in terms of
the data governance throughout the data life
17
00:01:12.390 --> 00:01:18.230
cycle. Some from the time we
create a we captured data through to retension
18
00:01:18.310 --> 00:01:22.019
concerns, whether that is, you
know, the destruction of data or our
19
00:01:22.219 --> 00:01:25.140
hiving a data, and so in
some way I see my team playing a
20
00:01:25.140 --> 00:01:29.700
vital role and building trust and integrity
into a systems while on an incredible journey
21
00:01:29.739 --> 00:01:32.969
to create, you know, human
banking experiences. Yeah, that's awesome to
22
00:01:33.129 --> 00:01:36.969
here and it's clear that you have
a lot of great experience to really this
23
00:01:37.129 --> 00:01:42.290
pull from here. And I data
privacy specifically has I think it's changed throughout
24
00:01:42.290 --> 00:01:45.890
the years a lot, with just
being able to predict when it might happen,
25
00:01:45.930 --> 00:01:49.079
being able to potentially block it,
but before it actually happens as well,
26
00:01:49.159 --> 00:01:53.319
which is great to see the advancements
of technology do this. Now.
27
00:01:53.760 --> 00:01:57.159
What are your thoughts on the current
status of data technology right now of privacy?
28
00:01:57.640 --> 00:02:00.200
Yeah, thank you, I think
well, first off, I find
29
00:02:00.200 --> 00:02:05.829
it extremely fascinating consumers are getting smarter
and more aware every day and with that
30
00:02:05.950 --> 00:02:10.590
awareness comes a demand for being able
to have a say in how consumers what
31
00:02:10.830 --> 00:02:15.099
companies to use that data made up
of their personal information. At the same
32
00:02:15.139 --> 00:02:22.419
time, legislators and companies are trying
to understand how accommodate those demands from customers
33
00:02:22.539 --> 00:02:25.379
while still operating their business, and
I think this is especially true for small
34
00:02:25.419 --> 00:02:30.210
businesses, where they could be presented
with different challenges. In addition, I
35
00:02:30.689 --> 00:02:36.849
think companies technology solutions need to adapt
and accommodate consumer privacy needs, and the
36
00:02:36.969 --> 00:02:39.889
hardest part of that is making sense
of sort of the gray areas of legislation.
37
00:02:40.090 --> 00:02:45.080
Some of these legislations have been ambiguous. They also sort of keeping up
38
00:02:45.120 --> 00:02:49.319
with technology capabilities. It's sort of
like a constant catch up and so,
39
00:02:49.800 --> 00:02:54.000
you know, being able to prepare
for what's coming next, anticipate what's around
40
00:02:54.000 --> 00:02:58.159
the corner, if you will,
and so, notably, there's been little
41
00:02:58.199 --> 00:03:01.750
headway towards things like a federal law. Companies will have to continue sort of
42
00:03:01.789 --> 00:03:07.830
stitching the local, state mores laws
together into sort of comprehensive approaches to serve
43
00:03:07.870 --> 00:03:10.750
the consumers. Yeah, definitely that's
great to hear and it's clear that.
44
00:03:10.870 --> 00:03:15.659
I know that you had also talked
about just high regulation from the government as
45
00:03:15.699 --> 00:03:20.099
well with data technology, and that's
really interesting to see how much that's evolved
46
00:03:20.099 --> 00:03:23.900
over the years and it's still an
ongoing issue that they really think about.
47
00:03:23.900 --> 00:03:28.849
They really try to kind of protect
for the consumers. Absolutely, as the
48
00:03:28.930 --> 00:03:32.610
field is, it is really highly
regulated. How has this high regulation affected
49
00:03:32.770 --> 00:03:37.250
the process of the work that you
do? has there been any blockers for
50
00:03:37.650 --> 00:03:39.090
any of the projects that you and
your team have had to work on?
51
00:03:39.370 --> 00:03:44.199
Yeah, I don't think we have
the luxury of being blocked. We sort
52
00:03:44.240 --> 00:03:46.319
of just have to work through that. But besides the obvious of having the
53
00:03:46.360 --> 00:03:51.879
proper checks and balances in place to
the software development life cycle, especially sort
54
00:03:51.919 --> 00:03:55.349
of including infrastructive permissioning and having proper
checks and balances there, I think the
55
00:03:55.430 --> 00:04:00.550
biggest impact on how we work is
how we think about the solutions we are
56
00:04:00.550 --> 00:04:04.870
building, not just in terms of
how regulations are reflected in current legislation,
57
00:04:05.229 --> 00:04:11.500
but also that we either anticipate or
know what's coming, with AI driving more
58
00:04:11.539 --> 00:04:15.540
and more of our fen financial and
user experiences and consumers demanding more and more
59
00:04:15.579 --> 00:04:18.620
control of their personal data. There's
a bit of tension there, if you
60
00:04:18.660 --> 00:04:23.540
will right, and so data scientists
and privacy professionals are thinking about how to
61
00:04:23.620 --> 00:04:28.250
build solutions that sustained through the next
wave of privacy laws. Yeah, absolutely.
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It's great to hear this from your
perspective as someone who works in the
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finance industry at capital one and one
are some ways that you are enriching the
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customers banking experience? What capital one? We have a central focus and are
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investing heavily on on machine learning and
AI and real time experiences for our customers.
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Specifically, my team has mentioned,
we are trying to anticipate how regulations
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playing to building the private governance controls
throughout the data life cycle. Ironically,
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though, a comprehensive solution approach to
that will absolutely include machine learning capabilities as
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well. We do inferences on data, discovery of data and things like that.
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We want to impact how we think
about building supporting solutions across the enterprise
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to ensure that we continue to build
trust and integrity into our human banking experiences.
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This includes building solutions and also education
through the partnership and collect collaborations that
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we have as an organization. Yeah, definitely, and I know that you
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must do a lot of things in
your line of work as a leader and
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just working with the team on different
projects to just really enhance his customer baking
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experience. And so what is your
favorite part about your line of work?
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Yeah, thanks. I think there
are two things that really excite me about
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our work. I think getting data
privacy and data ethics right is an opportunity
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to fortify a strong relationship with our
customers based on meeting their needs and developing
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a level of respect and care for
their data. That inevitably enables us to
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push for ways to create human banking
experiences that our customers trust and take full
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advantage of. And so secondly,
I think you know capital one is on
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this incredible journey of digital and data
transformation. It's a rare opportunity to be
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part of such an honestly industry destructive
journey and, at the same time knowing
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that your work every single day is
a key contributed to the success of the
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company and the means to having a
direct and positive impact on our customers.
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I think those are the two things
in my space that really excite me absolutely,
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and I think the key word that
you mentioned there is really trust,
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because you really need trust from the
consumer in order for the business to kind
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of continue. So it's great that
you have brought that up and just to
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hear more about your experiences there.
Yeah, and Cathine, I think on
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the trust pees, I think that
you picked on something really important there.
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When we think about customers and how
they you know, they're really getting more
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aware in terms of how they can
demand they have on controlling the data,
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and so what we're seeing is they're
getting more and more control of that data.
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That also, in turn, as
I mentioned earlier, has sort of
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like this tension to what are the
capabilities we can build, and so building
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that trust, giving them the option
of letting US harness some of that data
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to build incredible experiences is absolutely in
a growl. Yeah, I completely agree,
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and that goes for really any business. Is just that the trust aspect
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needs to be there. I wanted
to ask also for just the next generation
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of student leaders and students that are
interested in going into the vindtext base in
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a role similarly to yours. What
advice do you have for them to go
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into your field, in terms of
just skills they need more just any advice
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in general? Well, I think
my journey has been interesting. Bary a
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topic for another day, but there's
a couple things that come to mind.
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I think we talked about roles in
technology in general. One of the things
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that really drive me is is that
it's sort of every evolving, right like
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the technology evolves at a tremendous pace
and I think that's that's exciting, and
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so just really adopting a growth mindset, embracing it, enjoy the journey of
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and accepting that you're going to have
to really lean in and learn new things
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throughout your career, not just in
the beginning of your career. That's a
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piece of advice I always give the
junior folks coming into the Industry Street,
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specifically, as it pertains to,
you know, privacy and date ethics.
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There's a high demand in our industry
when it comes to cybersecurity and infrasec sort
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of rolls and that's because of a
need that needs to be met within industry
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and I see privacy and data ethics
are sort of like a sister of that
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function, and so that's a bit
of like really understanding being an interesting like
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what is it that consumers are asking
for, demanding? What's driving a lot
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of the legislation that's coming out,
and you can start with yourself, like
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what is it that you you're asking
for, and really leave really understanding what
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drivers you have as a consumer of
technology. And then I think those merit
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to understanding the laws that are out
there and maybe getting up to speed on
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you know, what are those resources? I need to pull that to stay
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up to speed on what potentially is
coming down the road. Yeah, definitely
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great advice from you. Thank you
so much for sharing this. We at
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the data state are we're always trying
to build a community where all data enthusias
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and data tech leaders can come together
just to be able to network in opportunity
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where they can collaborate in the future
potentially. So what do? Is something
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the community can help you do.
Well, first of all, I'm shameless
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plug, you know. I've mentioned
we are on an incredible journey. We
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need smart and passionate people in the
data community to join us on that journey.
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I'm hiring for data engineers, software
engineers, and we have plenty of
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data science scienceist Rolls Open. They
might team partner closely with and so please
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reach out if you're interested in coming
along for this, this incredible ride and
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fun ride, quite friendly that we
on. I guess that's sort of like
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like plea here. Feel free to
reach out. Love to hear from you.
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That perfect. And where could everyone
find you online? Well, I'm
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on Linkedin, I'm on twitter,
but I'm not very active, but those
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are probably Linkedins is where I'm most
active day to day. Yeah, perfect.
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Thank you so much, below for
joining me today. Was So great
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to have you on the show and
I look forward to just hearing you speak
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again in the future with us.
Thank you so much for having me.
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It was a pleasure. Wow.
