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In S2. EP2, James Dodkins, Customer Experience Rockstar joins Matt and Simon in the pod booth to explain what Proactive Experience Recovery is and why companies should adapt this into their business approach.
Connect with James on LinkedIn.
Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100
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As we come to the end of Season 1 of The CX Chat, Craig Pumfrey interviews Matt and Simon in their pod booth to talk about their journey and best bits throughout the series.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100
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In S1. EP10, Martin Hill Wilson joins Matt and Simon in the 'pod booth' to discuss and get a clear picture of what CX leaders in the contact centre are doing to plan or prepare for the recession.Connect with Martin on LinkedIn.Join the discussion on Twitter #TheCXChat @MattDDyer @SimonTho…
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