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In this special TechBytes episode from FSTEC’s 30th anniversary event, Rob Grimes welcomes Dr. Kevin Bentley, technology and digital leader at Jollibee North America, for a conversation about AI, automation, leadership, and restaurant innovation. A former NFL player with a doctorate in organizational leadership, Kevin shares how Jollibee is scaling technology across seven brands while preserving the culture and hospitality that define the guest experience. From AI-powered analytics and robotics to franchisee collaboration and digital transformation, they explore how emerging technologies can empower restaurant teams, improve operations, and create meaningful business value without losing the human touch.
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