Should students be allowed to use AI for schoolwork? Also, how Verizon supports first responders during natural disasters, and more.

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Do you ever feel overwhelmed by the ever changing world
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of technology? Check it Out can help make some sense
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of it all, breaking down GeekSpeak into street speak. Technology columnist, author,
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and TV personality Mark Saltzman covers consumer technology each week
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for every listener, Mark tackles the latest news, reviews, and
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how toos to help you understand what's hot, what's not
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and why.
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Hey, everyone, welcome to teck it Out. This is episode
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four twelve. I hope you're all doing great today and
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thank you for making teck it Out a small part
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of your day. Thrilled to have you along, whether you
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tune in on your favorite local talk radio station or
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perhaps you subscribe to check it Out in podcast form.
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Either way, thanks for your support. We have a great
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show planned for you this hour with three different guests
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and topics. We're going to kick things off in a
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moment with Carly Noblock. She's a tech lifestyle expert who
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no doubt you've seen on TV several times over the
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years and really knows her stuff, and much like what
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I try to do on this program, she's really good
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at breaking down geek speak into street speak. So we're
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going to talk about getting back to school getting back
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to work. It is September, so there are some changes
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in the home. Things can get a little hairy, and
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so she's going to share some recommended gadgets, everything from
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new routers to keep everyone connected at high speeds, to
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the latest in e readers and digital notepads that let
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students or moms and dads take notes on something that
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looks like a regular tablet, but it will transcribe your
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handwriting into text with weeks, not hours of battery life.
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I think she's also going to talk about an affordable
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video doorbell, as we are spending less time at home
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this month compared to the summer. So if you shop online,
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whether it's packages or food delivery services and all that,
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and you want to know when it's at your front
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door even if you're not at home, we'll talk about
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a very affordable video doorbell. Then after that, not a
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day goes by that we don't hear about AI AI
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AI that it really is changing the game for virtually
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everyone that has ever used it. It's pretty wild, as
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you likely know. And so we're going to have Tony
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anscom on the show. He usually joins us from a
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cybersecurity company called e set to talk about protecting your
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devices and all that, and password management and how to
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avoid getting scammed. But today we're going to talk more
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about AI and students are they using or abusing AI?
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Are they using it as a tool to help them
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write essays and book reports and all that, or are
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they having AI like Chat, GPT or Google, Gemini or
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Copilot do all the work for them. It's a fine line, right, Well,
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Tony is going to argue that schools, be at high
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school or college university, that they shouldn't be banning AI,
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but rather perhaps should be encouraging students to use AI.
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And he'll explain why. Possibly a controversial take on it,
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since students, like many of us, will no doubt just
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rather have work done for them. Right. We're going to
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get to that with Tony Enscomb from E Set in
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about twelve minutes from now, and then also on this show,
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Verizon Frontline will join us. Not someone who's going to
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talk to us about why you should use Verizon if
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you're looking to change mobile carriers and all that. This
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is all about Frontline, which is technology for public safety,
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so for first responders and the like during natural disasters,
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how to keep them connected so they can help us
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in the event of an emergency, again, whether it's a
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natural one like hurricanes and floods and forest fires or earthquakes,
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but also man made catastrophes, things like trained derailment and
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chemical spills and mass shootings. What can they do in
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the event that they need people on the ground to
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efficiently coordinate with one another and communicate. We're going to
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learn all about technology these special trucks and flying drones
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and robotic dogs that can access areas that are safer
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than humans doing it. And it's not just tied to
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Verizon customers, by the way, so that's called Verizon Frontline.
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So a very diverse tech out for you this hour,
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and if we have time, and I think we will,
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maybe after the interview with Carly Noblock, which we're going
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to kick off with now, I'm also going to share
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some thoughts on the AirPods Pro three. I've been having
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a lot of fun reviewing this product among others from Apple.
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Very fortunate to come home to all the devices that
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I got a chance to play around with at Apple
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Park in Cupertino, California, Apples headquarters. As you likely heard
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from last week's show, Waiting for me when I got
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home were the new iPhone seventeen family of devices, the
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super thin iPhone Air, Apple AirPods three, and then a
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couple days later, I got the Apple Watch family of products.
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So lots to talk about over the next couple of weeks,
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as you may be considering an upgrade. I'll share my
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very positive experience working with Apple AirPods Pro three, probably
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in the first half of this show, so without further ado,
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you are listening to teck it out powered by Visa
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safeguarding your payments whether it's online or at retail. I'll
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tell you more about Visa shortly, but let's sufficiently kick
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off a brand new show with our first interview. Now
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that the kids are back in school, the chaos at
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home has likely begun, am I. Right Between homework, reading,
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and after school activities, it could be a lot for
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families to juggle. Fortunately, we have tech lifestyle expert Carly
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Noblock here with us to share some smart solutions to
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help you handle it all. Hi, Carly, so great to
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chat with you again.
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It's always great to be on your show, Mark, thanks
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for having me back. I partnered with a couple of
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great brands here that will help families stay organized and
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as stress free as possible this fall.
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If that is possible, Yeah, sure, we'll try. And being
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the geek that I am, I am a believer that
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tech can help play a role there. And so I'm
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excited to chat with you. I know you're doing a
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bunch of TV interviews today and showing these products on camera.
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For our purposes, I'll have you explain some of the
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highlights for us, but we'll also plug a website where
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our listeners can check it out or check it out
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as I like to say, to see you demonstrate some
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of these in action. Yeah, let's just kick things off. So, Carly,
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what are some of your favorite devices this school season.
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Well, I've got two devices here from Amazon from Kindle
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for the first one is really for busy parents. They're
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going to love this new note taking companion that feels
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like writing on real paper. It's the Kindle Scribe. So
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imagine a Kindle an e ink reading device that everyone's
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familiar with, but now you can write on it. So
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it's a digital notebook that lets you take notes, create
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to do lists, and plan your week all in one place.
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You can also convert handwritten notes to text and summarize
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your notes with AI, so that's pretty cool. And you
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can also write in the margins of books that you're reading,
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or on documents or PDFs that you're reading, So now
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you can really take notes wherever inspiration strikes. And then
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every year I feel like the backpacks for our kids
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get heavier and heavier, so these Kindle Kids devices that
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I have here can also help. They're a light, portable
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way to carry thousands of books in one Every device
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comes with a subscribe into Amazon Kids Plus for access
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to all the books that kids love, like Harry Potter,
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Pursy Jackson, or Diary of a Wimpy Kid. Plus you
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get a kid friendly case built in, parental controls, weeks
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of battery life so you don't have to always be
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harping on them to charge their devices, and it's got
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a glare free screen that's really easy on little eyes.
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Awesome, all right, So that's the larger Kindles scribe great
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for note taking, whether it's for students or for moms
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or dads in the workplace. I've played around that AI
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and it's amazing when not only will it transcribe your
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handwriting into text, but will summarize your meeting for you,
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like you were saying, and then yeah, Kindle for Kids.
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I've been playing around with the Kindle Colorsoft for kids,
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so adding color into the mix on some of the models,
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which is really cool. You can even use your fingertip
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like a yellow highlighter like we used to highlight our textbooks,
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but now not ruining the books. So there's a lot
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of applications for these devices. Love it all, right, kicking
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off with Kindle, Now, let's pivot and talk about families
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who are again both working and studying under the same
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roof Internet speed is always a challenge. What solutions are
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out there to keep everyone connected?
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Yeah, I mean between the fact that many parents are
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working from home these days and kids are doing their
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homework on devices these days, so it's really critical to
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have a home network with the speed that everybody needs.
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So the Eero seven gives you fast, reliable internet for
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streaming and studying and working in apartments or homes, and
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the Eero Pro seven is designed for busier households or
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small to medium businesses that need to support basically lots
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of devices at once. Both of them feature true Mesh technology,
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which allows you to eliminate all the dead spots in
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your home and finds you the fastest connection no matter
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what corner of your home that you are in.
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Awesome. So Eero, of course is eer. Yeah. They have
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a family of routers and extenders and all that good
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stuff to keep everyone connected, even in larger homes or
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in older homes where you may have like concrete walls
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and that can impede the signal. It's not just for work,
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Let's face it, it's all so far after school fun,
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when the kids want a game online or stream on
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Amazon Prime Video or Netflix or Disney or what have you.
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Back to school for the kids and back to work
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for parents, September can be a tough transition month, and
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so thankfully we've got tech lifestyle expert Carly Noblock with us.
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She's joining us to share some top tech ideas to
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help ease into the new season. Peace of mind, I
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would argue, is priceless. Any tech to help us with that.
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Yeah, whether you're keeping an eye out for school supply
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deliveries or you just want to say hi to your
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kids when they get home from school, the blank video
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doorbell really has you covered the school season. It's super
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easy to set up it gives you a full view
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of your porch and with two way talk, you can
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chat with whoever's at the door, whether it's a delivery
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guy or your child who's coming home from school for
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just sixty nine to ninety nine. It also runs on
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battery for up to two years, gives you that peace
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of mind, gives you eyes on your house when you
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maybe can't be there.
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That's the blank video doorbell. Yeah, I just chose that
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as the quote unquote bang for your bock video doorbell
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for Reviewed dot com. I just had some hands on
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time with that product, and for sixty nine dollars, Yeah,
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it rival some of the more expensive video doorbells out there,
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all the same features that you know and love, but
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in a price point that's a little easier on your wallet. So, Carly,
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for everything we've chatted about today, where can we go
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for more info?
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Yeah, for more information on everything I covered today, you
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can head over to inthnews dot tv.
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Again, that's Inthnews dot Tv. You'll see Carly noblock with
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these items as well, plus links and prices and all that.
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All the best for the fall season. Thanks Carly, thanks
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so much for having me. Mark all right, my take
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on AirPods Pro three. These are the most comfortable, great
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sounding air pods you've ever tried. Twice the active noise cancelation,
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new foam infused silicone tips so a more comfortable fit,
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and more tip sizes to choose from now six of them.
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Longer battery life. We're talking eight hours of active noise
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cancelation or up to ten hours of transparency mode. And
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you want to hear the side and live translation, which
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we talked about last week, where you're conversing with someone
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and if they're speaking another language, you will hear English
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in your ears in real time. Craziness two forty nine
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for the Apple AirPods Pro three or for our friends
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north of the border three twenty nine in Canada. When
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we return on tech it Out, we're going to talk
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AI in the classroom. Does it belong there? Stick with us,
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We'll be right back.
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Listen to check it Out whenever you want to find
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the check it Out podcast, Did I Do? Or wherever
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you get your podcasts.
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Welcome back to tech it Out. We cover cybersecurity a
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lot on this program and how you can best protect
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yourself in the digital age, even if you're not super
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tech savvy. One part of the solution is securely shopping online,
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and so I'm thrilled about my partnership with Visa on
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tech it out, as they've made some significant investments in
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fraud prevent over the past five years, as much as
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ten billion dollars Yes that's billion with a B, to
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support Visa's brand promise to protect the financial information of
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individuals and businesses. Zero liability means peace of mind when
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you shop online using your Visa card. There can be
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no half measures when it comes to cybersecurity. Read more
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about Visa and how securing the world's payments is priority
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one at Visa dot com slash Security. That's Visa dot
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Com slash Security. I'll go out on a limb here
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and suggest most students today, well at least in high
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school and university college age kids, most students are using
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AI to help with their studies. I'd suspect, but our
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AI tools like Chat, GPT and Google Gemini doing the
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work for the students. To discuss, we're joined by Tony Anscom,
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chief security evangelists with est, a leading cybersecurity company and
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friend to this program. Hey Tony, good to chat with
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you again. Thanks for your time.
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Hey, Hallo Mak Just to be clear, is actually me.
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I haven't been replaced.
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By AI yet. Well, it sounds like you. It looks
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like you because we're doing this over a zoom and
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always a pleasure chatting with you, and you do such
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a great job in breaking down geek speak into street speak.
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Before we talk about AI, please tell us a bit
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about your work with e set and what's new with you, Tony.
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Oh, well, nothing ever stands still in the world of cybersecurity.
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As you know, Mark, things continually change. Well, as you know,
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my role with an e set is actually going out
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and talking at a lot of conferences and talking about
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new threats and what's happening in the threat landscape. And
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in fact, one of the most interesting ones I've seen recently, Mark,
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is the use of captures where cybercronells are taking a
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capture and then turning around and saying there's part two
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of this capture and asking somebody to press certain keystrokes
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that infects their machine. So there's never lack of innovation
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on both sides, which is kind of interesting.
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Yeah, it's a cat and mouse thing. So a capture
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is when you're asked to prove you're a human when
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you're on a website where you're asked to move some
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designs around or click the boxes that show you bicycles
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or a crosswalk or something. So the cyber criminals are
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finding ways to fool you even in this respect.
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Well, the issue is something like that, is you trust
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it because it's trying to validate that you are real.
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So therefore you trust it because you think it's there
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to do the right thing and do the Yeah, so
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you trust it and when it asks you to do
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the next step. But of course you continue to trust
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unless you're a complete cynical person like me and trust
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nothing nothing.
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Well, I suspect that's the way to go, right, is
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trust no one. Thanks for that, Tony. So look, AI
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has so much promise. Right, it's already being used by
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hundreds of millions of people, but there are concerns about misuse,
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especially by students. What would you say the key issue
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is here? Is it plagiarism?
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Well, I think there's a fear that students will just
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go home with their homework prep and sit there and say,
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you know how, mister Ai, could you write me an
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essay for two thousand words on this topic? Please oh great,
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thank you for my two thousand words. I can now
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go go and hang out with my mates and two
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minutes later they've done all their homework. And yeah, while
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I think that is a concern, I think there's other
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elements around that concern we should have. And there are
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tools appearing on the market now that allow teachers to
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understand whether something was AI created, or at least try
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and identify it. But of course that's a cat and
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mouse game too, isn't it is somebody builds the tool
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to identify AI, AI improves and then you've got to
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improve the tool to identify AI.
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You can even ask the AI to dumb it down
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or make three percent mistakes or something like that. I mean,
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it's that good where you can say, not only write
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me a two thousand word essay on the history of
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I don't know whatever, France, but you could say write
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it like I'm in the twelfth grade instead of university
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level to fool the professors. But yeah, there used to
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be software called turn it in where professors and teachers
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can compare swaths of text with anything that any other
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student have submitted or a website. But this is a
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bit different with AI because it's called GENAI for a reason.
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It's generating new content, but there are still ways to
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kind of see if the student is cheating.
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Well, yeah, absolutely. Now, of course, if you've got the
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ingenious student that turns around and takes their own model
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and feeds in everything they've submitted in the last five years,
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the AI will come back and write it in their
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language potentially, So I'm just saying, but if the student's
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clever enough to do that, By the way, I don't
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think we need to be concerned about them plagiarizing.
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And there's other concerns right aside from not using our brains,
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which you know atrophy, but like accuracy bias, there are
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other issues with using AI.
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There are. But you know, I think I maybe have
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a slightly differ view on some people on this is
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I think we should actually be teaching people to use AI.
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We shouldn't be asking them to avoid it. Because if
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somebody came to you R I, Mark and and said, hey,
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you know, could you talk to us for fifteen minutes
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on this topic. Now, maybe you know something about the topic,
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but you don't know enough, so you go off and
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do your research. You or I would probably use AI
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or anybody in the workplace would probably use AI to
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help them gather information on that topic and put together
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what they're going to talk about. So my point here
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is in the workplace, AI is becoming a tool of
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the worker. To me, we need to be teaching students
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how to responsibly use AI as a workplace tool, not
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instead of doing everything. I don't please create all of
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my homework, but can you give me some assistance. I've
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been given this assignment. You know, what are the key
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points that I should be thinking about for the essay.
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I like that, and that's optimistic, but many of us
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will take the path at least resistance. I'll have to
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get Tony's response to that when we return. Tony Anscomb
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from Set is our guest. Stick with us more check
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it out coming right up after this short break.
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I want to follow Mark Google Mark with a C
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and Saltzman with a Z breaking down geeks peak into
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street speak. This is check it out to check it
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out with technology columnist, author, and TV personality Mark Saltzman.
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Welcome back to check it out. We're chatting with Tony
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Anscomb from Set about using AI in the classroom. Tony
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suggested before the break that kids should be encouraged to
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use it as a tool. And I politely pushed back
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and said, well, wait a second, they're probably just going
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to have it do the whole thing. I heard that
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professors are now trying to find different ways to test
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the students to prove that they've learned what they've been teaching,
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like an oral essay or other ways instead of a
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paper essay.
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Yeah.
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I mean this kind of goes back to it depends
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what you're writing and who you're writing it for, isn't it.
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But if you're writing an academic paper, typically you'd have
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to reference everything you put in it anyway. Yeah, although
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AI can do that for you, the sources of the
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reference are likely to be different. You know, maybe somebody
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could actually turn and say you can only reference materials
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or such like. So I think there are ways of
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ways of telling. And of course, if you've suddenly got
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a student yesterday was a sea level student and suddenly
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they're a and everything they turn in A, I don't
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think I need something to tell me they're plagiarizing.
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But just to play Devil's advocate, Tony can of students
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say only include sources from the UK or from you know,
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whatever New York state or whatever, just to localize the sources.
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If that is prerequisite, I'm sure you could.
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I'm sure you could go back and then turn around
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and say can you can you remove everything that was
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from this source or can you rewrite this from these sources.
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I'm sure you could. But I mean the other side
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of this is not only students, is it, that are
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benefiting from AI. I mean, you know, if you step
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into a classroom, a lecture hall, different students may require
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different lesson plans or may be asked to create different
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have different assignments based on their understanding or a topic,
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or their level, or and the teachers may well be
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using AI tooling to create individualized lesson plans for different students.
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So now we see a benefit of instead of one
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lesson plan that fits all students, you may see different
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lesson plans for different students at different levels. But does
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the teacher come to the class and turn and say, hey, students,
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you know I've used AI to do this, and this
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is how I've used AI to create this lesson for you,
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and different people are going to get slightly different assignments
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because you know, I want to make sure it's all individualized.
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I'm a teacher or a lecturer actually admitting that they
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used AI to do that, but would probably take the
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credit in the same way the student would take the
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credit for writing something they asked.
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So what's the answer, then, Tony, we are chatting with
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Tony Anskilm, chief security evangelists with e Set, a renowned
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cybersecurity software company, and Tony does a lot of outreach
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and educational work. How can schools set these ethical standards
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for AI use in learning?
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Well, I think Mark, we've talked about things like mobile
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phone usage before, about kids and parents. Yeah, I think
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to a certain degree, some of the ethics around this
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is not dissimilar. You know, if you want your students
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to behave in a certain way, then actually you have
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to lead by example. So I think showing responsible usage
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as as a lecturer or teacher, however, we want to
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turn them and showing how you're using AI responsibly, and
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I think will help the student understand how actually AI
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is a tool in their in their toolbox for learning,
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as opposed to it being I can do this without
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actually learning anything, which would be really scary at medical school,
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wouldn't it. But you get my point is you know
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there are there are I think the boundaries should be
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set in both directions.
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Yes, lead by example. And again, I do think that
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there are some skills that students are using when they're
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using AI. Again, whether it's to tweak the language to
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sound like their own, I mean that in and of itself.
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I'm not encouraging plagiarism. I think that there is a
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way to finesse the words into your own voice and
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use it as a tool. Just like we are Generation Tony.
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We used the calculator as a tool, but we had
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to show our work that there is a way to
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work that text. So it is more from your voice,
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a happy medium.
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Yeah, absolutely, and we we need to encourage that critical
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thinking and the creative thinking. So you know, it's not
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only an essay or a piece of work about a topic.
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My opinion needs to come out in it. AI is
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going to struggle to have my.
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Opinion unless you ask it to take a stance one
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way or another. Right, even mildly, you could say, write
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a somewhat positive take on the environmental efforts by research scientists,
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you know, like that kind of thing. It is crazily customizable.
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But I hear where you're going, and then Tony would
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be remiss to have you on the program and not
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ask about cybersecurity threats tied to AI. Is there anything
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that we need to know.
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Well, Sertnly. An interesting piece of research we publish is
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about something we've called promptlog. Now we've seen cyber criminals
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using AI as a tool in their toolbox. I so
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you get a great phishing email landing your inbox today
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and it's grammatically perfect. It's tough to actually see any
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more about bad language, back grammar, etc. Or badly placed
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logo or whatever it might be. You've really got to
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look hard to see that something is a phishing email.
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So we know they're using AI tools to improve elements
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of the attack process. But what we hadn't seen is
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actually AI being used within the attack. And we recently
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saw a piece of malware and we found it actually
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on a public source which I believe may have been
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a proof of We believe may have been a proof
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of concept. And what it does is based on the
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environment it finds itself in. It may dynamically create different scripts,
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a different code to attack what it's trying to attack,
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So it does it on the fly. So AI is
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being used to build code on the fly to attack something.
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That's the first time we believe anywhere in the world
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that anybody's actually seen AI being used in that way.
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I mean, you could argue that's kind of exciting in
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the cybersecurity industry because we've seen that evolution. Now, it's
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also kind of concerning that if we start seeing that
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actually in the wild attacking people, that could be pretty bad.
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Anything we can do to safeguard ourselves from that.
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Yeah, the most important thing is is to have If
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you look at cybersecurity, there's cybersecurity that's using AI and
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advanced technologies that will detect something like that, and then
480
00:25:15.200 --> 00:25:18.720
there are older style technology. So if you're still sitting
481
00:25:18.720 --> 00:25:22.920
there with what I define only anti virus as a business,
482
00:25:23.279 --> 00:25:26.720
then you're probably you need to be thinking about taking
483
00:25:27.440 --> 00:25:32.960
advanced endpoint detection response systems that look at your entire environment,
484
00:25:33.160 --> 00:25:36.119
the connections from it, the log files on your machine,
485
00:25:36.200 --> 00:25:38.480
the process is running, et cetera. Et cetera is no
486
00:25:38.559 --> 00:25:40.720
longer about looking just for a piece of malware.
487
00:25:41.039 --> 00:25:43.440
And as he said, do that your endpoint security.
488
00:25:43.559 --> 00:25:46.519
Yeah, we have endpoint detection response and we also do it.
489
00:25:46.839 --> 00:25:49.640
If you're a smaller business. I'd actually use a managed
490
00:25:49.640 --> 00:25:53.759
service and that tends to be termed MDR Managed Detectional Response,
491
00:25:53.839 --> 00:25:57.200
and I'd outsource it to a letter security analyst expert.
492
00:25:57.400 --> 00:26:00.720
Thank you, Tony. It's at eset dot com. Your work,
493
00:26:00.759 --> 00:26:02.880
a lot of the blog posts your research. It's at
494
00:26:02.880 --> 00:26:04.359
welivesecurity dot com.
495
00:26:04.440 --> 00:26:07.519
It is and you'll find a whole host of technical
496
00:26:07.599 --> 00:26:10.720
research papers there, but also help consumers as well.
497
00:26:10.839 --> 00:26:12.960
Tony. Always great to chat with you. Thanks again.
498
00:26:13.240 --> 00:26:14.200
All right, thank you. Up.
499
00:26:14.400 --> 00:26:18.240
We talk about first responders and Verizon Frontline when we
500
00:26:18.279 --> 00:26:19.720
return on tech it.
501
00:26:19.680 --> 00:26:23.799
Out, breaking down geek speak into street speak, Check it out.
502
00:26:23.960 --> 00:26:25.200
Holosted by Mark Saltzman.
503
00:26:36.440 --> 00:26:40.160
Welcome back everyone. You're listening to check it out. It's
504
00:26:40.200 --> 00:26:44.559
not your imagination. Natural disasters are becoming more frequent and
505
00:26:44.640 --> 00:26:48.279
more intense. And while there are scientists studying this disturbing
506
00:26:48.279 --> 00:26:51.799
trend and discussing what, if anything, can be done about it,
507
00:26:51.960 --> 00:26:57.000
necessities like communication also needs to be as unaffected as possible,
508
00:26:57.160 --> 00:27:00.599
especially as it's critical for emergency responders to be able
509
00:27:00.640 --> 00:27:03.079
to do their jobs, especially during these times. To learn
510
00:27:03.079 --> 00:27:05.920
about Verizon Frontline and their role in all of this,
511
00:27:06.160 --> 00:27:09.039
we're joined on the Line by Corey Davis, vice president
512
00:27:09.160 --> 00:27:12.000
of Verizon Frontline. Welcome to the program, Corey, good to
513
00:27:12.079 --> 00:27:12.519
chat with you.
514
00:27:12.839 --> 00:27:14.400
Hey, Mark, it's a pleasure to be here. Thanks for
515
00:27:14.480 --> 00:27:14.839
having us.
516
00:27:14.920 --> 00:27:16.880
Yeah, of course, So why don't we just start at
517
00:27:16.920 --> 00:27:19.519
a high level. What is Verizon Frontline.
518
00:27:19.799 --> 00:27:23.359
Yeah, For over thirty years, Verizon has been committed to
519
00:27:23.440 --> 00:27:28.839
delivering reliable, secure, and resilient mission critical communication solutions to
520
00:27:28.880 --> 00:27:32.160
the public safety community. So we support our nation's first
521
00:27:32.160 --> 00:27:35.279
responders with a purpose built a ward wearing network where
522
00:27:35.319 --> 00:27:39.920
communications are always prioritized. We have a dedicated Christ's Response team,
523
00:27:40.000 --> 00:27:42.160
we got best in class twenty four to seven support,
524
00:27:42.319 --> 00:27:45.839
and then we also have a very robust partner program
525
00:27:46.279 --> 00:27:49.920
and a Verizon Frontline Innovation program. And truly, you know,
526
00:27:50.119 --> 00:27:52.960
our tagline here at Verizon Frontline is your mission, is
527
00:27:53.000 --> 00:27:55.119
our purpose. And we have a lot of folks on
528
00:27:55.160 --> 00:27:58.480
our team that are made up of former first responders.
529
00:27:58.599 --> 00:28:02.279
So I have folks from law enforcement, fire ems, nine
530
00:28:02.279 --> 00:28:05.559
to one one call centers, dispatchers, and then I have
531
00:28:05.680 --> 00:28:09.880
almost every branch of the military also covered across my team.
532
00:28:10.319 --> 00:28:12.480
Awesome, So I kind of framed this off the top
533
00:28:12.640 --> 00:28:15.720
like it's something for consumers so we can still communicate
534
00:28:15.880 --> 00:28:19.519
during natural disasters or other emergency situations. So is it
535
00:28:19.559 --> 00:28:23.759
fair then that Verizon Frontline is also or primarily for
536
00:28:24.279 --> 00:28:28.240
emergency responders rather than regular Verizon customers.
537
00:28:28.599 --> 00:28:32.720
That is correct, So Verizon Frontline is exclusively for the
538
00:28:32.759 --> 00:28:34.119
public safety community.
539
00:28:34.160 --> 00:28:34.480
Got it.
540
00:28:34.799 --> 00:28:38.400
Now, We do offer priority services and a discount if
541
00:28:38.440 --> 00:28:40.960
they are a consumer and have a personal line, but
542
00:28:41.359 --> 00:28:45.799
the main services are all around agency paid, So the
543
00:28:45.799 --> 00:28:49.720
public safety the true state, local and federal responders.
544
00:28:49.960 --> 00:28:53.000
Thanks for that, Appreciate the clarification. Why, Corey, do you
545
00:28:53.039 --> 00:28:55.440
think this is important for a carrier to have a
546
00:28:55.480 --> 00:28:59.640
division like Frontline and implement something as ambitious as this.
547
00:29:00.079 --> 00:29:01.880
Yeah, I think you know, as we live in this
548
00:29:02.039 --> 00:29:06.759
ever changing world of unpredictability, and as we've become more
549
00:29:06.759 --> 00:29:10.799
reliant on not only in our cell phones but wireless communications,
550
00:29:11.000 --> 00:29:16.000
you know, having that robust infrastructure, having always on priority
551
00:29:16.119 --> 00:29:21.200
preemption quality of service, you know, essentially giving first responders
552
00:29:21.279 --> 00:29:24.720
first in line to our network resources. I've been deployed
553
00:29:24.759 --> 00:29:29.640
to many hurricanes, wildfires, multiple crisis situations, and I can
554
00:29:29.680 --> 00:29:33.559
tell you in these situations, literally every second counts, So
555
00:29:33.720 --> 00:29:37.960
being able to communicate back literally can mean saving lives
556
00:29:38.720 --> 00:29:41.680
or you know, if you look at it from another perspective,
557
00:29:41.880 --> 00:29:43.799
even just being able to make a phone call to
558
00:29:43.880 --> 00:29:46.880
a loved one to say hey, I'm okay. You know,
559
00:29:47.160 --> 00:29:50.400
very very critical, not only for first responders, but for
560
00:29:50.519 --> 00:29:52.480
society and the communities as a whole.
561
00:29:52.640 --> 00:29:54.920
And what's going on there in Philly today. Is it
562
00:29:54.960 --> 00:29:58.359
a media event where you're showing journalists behind the scenes
563
00:29:58.440 --> 00:29:59.720
of Verizon Frontline.
564
00:30:00.200 --> 00:30:02.000
Yeah, actually it's more than that. So this is our
565
00:30:02.039 --> 00:30:04.079
our So we do what are called the Verizon Frontline
566
00:30:04.160 --> 00:30:06.240
Road Shows. We do these across the country and what
567
00:30:06.279 --> 00:30:10.599
it is, it's an opportunity for public safety agencies, state, local,
568
00:30:10.640 --> 00:30:13.880
and federal in the area to come out and see
569
00:30:14.200 --> 00:30:18.480
live demonstrations of our capabilities, of our technology and some
570
00:30:18.559 --> 00:30:20.960
of the mobile assets that we built over the years
571
00:30:21.079 --> 00:30:25.000
through our Verizon Frontline Innovation program. And what's very unique too,
572
00:30:25.160 --> 00:30:28.039
is all of these assets and all of these solutions
573
00:30:28.079 --> 00:30:32.079
that are on display. These aren't prototypes like these are
574
00:30:32.240 --> 00:30:37.119
actual assets and solutions and technology that we are putting
575
00:30:37.119 --> 00:30:40.519
out in the field. And our team is responding with daily.
576
00:30:40.359 --> 00:30:46.039
Let's say, local law enforcement or emergency response personnel there
577
00:30:46.200 --> 00:30:48.599
with another carrier just toy have a contract with another
578
00:30:48.640 --> 00:30:52.200
carrier by chance, could they also adopt Verizon Frontline if
579
00:30:52.240 --> 00:30:54.880
their phones are tied to another carrier or is it
580
00:30:55.039 --> 00:30:57.240
separate from the kinds of lines that we would buy
581
00:30:57.319 --> 00:30:58.079
as consumers.
582
00:30:58.359 --> 00:30:58.400
No.
583
00:30:58.599 --> 00:31:02.200
Absolutely, so we are aer agnostic. Our support is across
584
00:31:02.240 --> 00:31:05.200
the nation for all public safety agencies, whether you are
585
00:31:05.240 --> 00:31:09.119
a Verizon customer or not a Verizon customer, because we
586
00:31:09.200 --> 00:31:11.559
know in time a crisis that you know, kind of
587
00:31:11.559 --> 00:31:14.640
going back to our previous question there, communications is so
588
00:31:14.799 --> 00:31:17.920
critical and if there is another so home carrier that
589
00:31:18.079 --> 00:31:20.920
is down and we are able to help them with
590
00:31:20.960 --> 00:31:24.200
their communications for twenty four hours, for a week, for
591
00:31:24.279 --> 00:31:28.799
a month, we're able to provide those services through our program. Yeah,
592
00:31:28.839 --> 00:31:30.759
and I want to make it very clear too, those
593
00:31:30.759 --> 00:31:33.680
services are also free of charge. And I'm referring to
594
00:31:33.839 --> 00:31:36.039
our Verizon Frontline Crisis Response Team.
595
00:31:36.119 --> 00:31:38.519
All right, thanks for that. I understand there's a demo
596
00:31:38.640 --> 00:31:41.319
that showcases some of your technologies there today, and that
597
00:31:41.359 --> 00:31:44.359
includes an acronym that I like, called THOR. I've heard
598
00:31:44.359 --> 00:31:46.920
this before while interviewing one of your colleagues about a
599
00:31:46.960 --> 00:31:51.319
year ago. That stands for tactical Humanitarian Operations response. Can
600
00:31:51.359 --> 00:31:52.079
you tell us about it.
601
00:31:52.240 --> 00:31:55.279
Yeah, so think of Thor as really our Swiss Army
602
00:31:55.319 --> 00:31:59.680
Knife of Verizon frontline innovation. It really has everything in
603
00:31:59.720 --> 00:32:03.519
our box from four G to five G our millimeter
604
00:32:03.640 --> 00:32:07.160
wave spectrum. We can do microwave, we can do private networks,
605
00:32:07.440 --> 00:32:10.440
and it's also a mobile command vehicle that can seat
606
00:32:10.599 --> 00:32:13.400
upwards of six people. So not only can we deploy
607
00:32:13.640 --> 00:32:17.319
our latest and greatest technology to support any mission, but
608
00:32:17.359 --> 00:32:20.640
it also can function as a mobile command unit. So
609
00:32:20.680 --> 00:32:24.119
then these public safety agencies can run their full command
610
00:32:24.279 --> 00:32:27.839
out of Thor while Thor is also broadcasting a very
611
00:32:27.960 --> 00:32:31.119
robust and strong five G ultra wideband single awesome.
612
00:32:31.200 --> 00:32:33.720
Yeah, it looks like a long truck that has all
613
00:32:33.799 --> 00:32:36.440
kinds of satellites and antenna coming out of it in
614
00:32:36.519 --> 00:32:40.160
the signature Verizon Red. It's very cool looking and that's
615
00:32:40.160 --> 00:32:43.200
something that would be deployed during a natural disaster.
616
00:32:43.400 --> 00:32:45.079
You know what we're trying to do here, Mark is
617
00:32:45.480 --> 00:32:47.759
Thor is you know, like I said, the Swiss Army Knives.
618
00:32:47.839 --> 00:32:50.440
Really big truck can go into austere environments.
619
00:32:50.680 --> 00:32:52.799
It looks like a giant Swiss Army knife because it's
620
00:32:52.839 --> 00:32:54.880
red and it's got all the silver things coming out
621
00:32:54.880 --> 00:32:57.799
of it like the antenna was talking about. Yeah, funny actually,
622
00:32:57.880 --> 00:32:58.200
and it.
623
00:32:58.160 --> 00:33:00.960
Has been deployed. We've deployed it a mini We actually
624
00:33:00.960 --> 00:33:03.079
had it right on the beach at Fort Myers Beach
625
00:33:03.160 --> 00:33:04.200
during Hurricane Ian.
626
00:33:04.759 --> 00:33:08.640
Yeah, that's a great example. More with Verizon Frontline and
627
00:33:08.759 --> 00:33:11.279
Corey when we return on Tech it out and stay
628
00:33:11.319 --> 00:33:11.559
with us.
629
00:33:11.880 --> 00:33:15.200
Follow Mark Saltzman on Facebook, on Twitter, on Instagram. Listen
630
00:33:15.240 --> 00:33:16.960
to check it out whenever you want.
631
00:33:27.200 --> 00:33:30.839
We are chatting with Corey Davis, VP of Verizon Frontline.
632
00:33:31.000 --> 00:33:34.079
He's in Philadelphia at an event where they're showcasing their
633
00:33:34.119 --> 00:33:38.000
technologies that are deployed during an emergency situation like a
634
00:33:38.079 --> 00:33:41.279
natural disaster. Before the break, Corey, you were starting to
635
00:33:41.279 --> 00:33:47.039
tell us about four tactical humanitarian operations response platform A
636
00:33:47.440 --> 00:33:50.480
giant truck if you will. Super cool. We had to
637
00:33:50.480 --> 00:33:53.200
take a short break, but please continue your thought.
638
00:33:53.079 --> 00:33:55.559
Absolutely, ye, because as you said, it's a big truck.
639
00:33:55.640 --> 00:33:57.759
You know, it sits on a six point fifty chassis.
640
00:33:57.880 --> 00:34:00.400
So what we're really doing and how we're idading through
641
00:34:00.400 --> 00:34:03.720
the Verizon Frontline Innovation program is working with a robust
642
00:34:03.759 --> 00:34:08.719
partner ecosystem to shrink that footprint, make those assets smaller
643
00:34:08.800 --> 00:34:11.679
but still be able to deliver the same punch and
644
00:34:11.719 --> 00:34:16.039
the same experience as store, but in a smaller package.
645
00:34:16.079 --> 00:34:19.039
Before I let you go, I understand Verizon Frontline recently
646
00:34:19.039 --> 00:34:22.840
commissioned a survey and found some findings tied to public
647
00:34:22.880 --> 00:34:26.000
safety technology. And speaking of tech, it would be remiss
648
00:34:26.079 --> 00:34:27.599
to have you want a show like this and not
649
00:34:27.719 --> 00:34:31.519
ask you about some technologies like robotic dogs that are
650
00:34:31.639 --> 00:34:34.880
used or drones in these kinds of situations. Can you
651
00:34:34.920 --> 00:34:35.840
tell us a bit about that?
652
00:34:36.079 --> 00:34:38.800
Yeah, and that's a really good question. And we did
653
00:34:39.039 --> 00:34:41.800
put out this survey. This is a communications survey that
654
00:34:41.840 --> 00:34:43.800
we've been doing with the public safety community now for
655
00:34:43.840 --> 00:34:47.239
five years. We survey just a little over one thousand
656
00:34:47.320 --> 00:34:50.519
responders that are in the law enforcement, the fire field,
657
00:34:50.760 --> 00:34:56.400
and also the EMS space. Really this robotics AI drones,
658
00:34:56.760 --> 00:35:00.079
we are starting to see a massive uptick of not
659
00:35:00.159 --> 00:35:03.840
only interest but adoption throughout the country. I've met with
660
00:35:04.280 --> 00:35:07.960
multiple customers over the last few months, and especially on
661
00:35:08.000 --> 00:35:10.679
the law enforcement side. They are standing up what's called
662
00:35:10.800 --> 00:35:13.880
drone as the first responder programs where they're sending out
663
00:35:13.920 --> 00:35:18.400
these drones for situational awareness to gain intel around you know,
664
00:35:18.480 --> 00:35:23.880
specific situations, crimes, et cetera. And then for the robot dogs,
665
00:35:24.000 --> 00:35:26.679
we have one that's called Red that is our robot
666
00:35:26.719 --> 00:35:30.960
emergency dog, and we've really seen that come to fruition
667
00:35:31.079 --> 00:35:34.559
and really the benefits I think like building collapses or
668
00:35:34.840 --> 00:35:38.320
trained derailments where there's has matt material because we're able
669
00:35:38.360 --> 00:35:40.880
to put not only cameras we have cameras on the dog,
670
00:35:40.920 --> 00:35:43.480
but we're also to put as MATT sniffers that can
671
00:35:43.519 --> 00:35:46.000
sniff out, you know, all the bad chemicals that are
672
00:35:46.039 --> 00:35:48.880
in the air. So these robotics and these tools are
673
00:35:48.920 --> 00:35:53.440
really not only helping give public safety better situational awareness,
674
00:35:53.559 --> 00:35:57.000
it's helping keeping them safer as well. Because prior right
675
00:35:57.039 --> 00:35:59.360
you had to send a human being into these really
676
00:35:59.400 --> 00:36:03.639
really bad, dangerous situations. Now you can send a robot
677
00:36:03.960 --> 00:36:08.079
into these situations, gather that intel, and make very very
678
00:36:08.440 --> 00:36:11.760
smart and safe decisions on how you want to execute
679
00:36:11.800 --> 00:36:12.199
the mission.
680
00:36:12.400 --> 00:36:14.960
That's great, And you know, I've been talking mostly about
681
00:36:15.199 --> 00:36:17.559
natural disasters, but you just gave an example of an
682
00:36:17.639 --> 00:36:20.239
unnatural one, like a chemical spill, and I'm assuming there
683
00:36:20.239 --> 00:36:23.719
are other emergency situations as well, like mass shootings or
684
00:36:23.719 --> 00:36:26.679
other things that can happen where communication is critical for
685
00:36:26.760 --> 00:36:29.960
first responders and other personnel, So that's great. And then
686
00:36:30.039 --> 00:36:33.360
just quickly, I know there's a phrase called network slicing
687
00:36:33.519 --> 00:36:35.679
that I think our listeners would be interested about. And
688
00:36:35.679 --> 00:36:37.079
then I would love to ask you where we can
689
00:36:37.159 --> 00:36:38.920
learn more if there's some literature on all this.
690
00:36:39.400 --> 00:36:42.280
Yeah, absolutely, Mark, that's a great segue all of these
691
00:36:42.639 --> 00:36:45.559
man made event or natural event or even a plan event,
692
00:36:45.599 --> 00:36:49.039
because what happens is is you get a large influx
693
00:36:49.320 --> 00:36:51.880
of call volume or a lot of a lot of
694
00:36:51.920 --> 00:36:55.960
people trying to use their devices on our network, which
695
00:36:56.119 --> 00:37:00.519
you know in the past could cause some issues with congestion, right,
696
00:37:00.679 --> 00:37:02.559
but luckily we have party and premps on our network.
697
00:37:02.599 --> 00:37:06.559
But what we've enabled now is we're actually dedicating and
698
00:37:06.639 --> 00:37:11.719
partitioning a slice of our network specifically for public safety
699
00:37:11.719 --> 00:37:16.159
and first responders, giving them dedicated capacity. So no matter
700
00:37:16.239 --> 00:37:18.320
if the if the cell tower is at one hundred
701
00:37:18.320 --> 00:37:22.679
percent load, there is still a percentage that is reserved
702
00:37:22.679 --> 00:37:25.480
at all times for public safety. And then what we've
703
00:37:25.519 --> 00:37:30.159
also done is we've also created an ultra reliable, tailored
704
00:37:30.239 --> 00:37:35.760
experience around application persistency. So think reducing jitter, you have
705
00:37:35.800 --> 00:37:38.840
to be thinking like video, thinking of frame to frame rates,
706
00:37:39.000 --> 00:37:43.920
we're able to significantly improve the performance KPIs and essentially
707
00:37:44.000 --> 00:37:47.920
provide an experience that is above and beyond what can
708
00:37:47.960 --> 00:37:50.360
be provided on our normal network because this is a
709
00:37:50.440 --> 00:37:54.519
dedicated bandwidth, dedicated sliice just for first responders.
710
00:37:54.719 --> 00:37:58.159
Great. And then is there a website for frontline specifically?
711
00:37:58.320 --> 00:38:01.559
Absolutely? Yes, you can just go to verizond forward slash
712
00:38:01.559 --> 00:38:04.119
Frontline and then you'll find out everything you need to
713
00:38:04.159 --> 00:38:07.079
know about our Verizon Frontline christ response team, our Verizon
714
00:38:07.119 --> 00:38:11.159
Frontline Innovation team for network slicing, and pretty much everything
715
00:38:11.159 --> 00:38:12.119
that we talked about today.
716
00:38:12.280 --> 00:38:14.480
All Right, Corey, thank you so much for carving out
717
00:38:14.519 --> 00:38:16.840
some time to chat about this really important side of
718
00:38:16.840 --> 00:38:19.360
your business. This is great. Thanks again, Yeah, my pleasure.
719
00:38:19.400 --> 00:38:20.559
Thank you, Stay safe, Mark.
720
00:38:20.679 --> 00:38:23.039
And thank you for tuning into tech it Out. Hope
721
00:38:23.079 --> 00:38:26.920
you enjoyed this weekend's show. Also wanted to thank Visa
722
00:38:26.960 --> 00:38:30.039
for your support on tech it Out and sand Disc.
723
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Speaking of Visa and securing your payments, you also want
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to secure your data, your files. I always trust sand
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Disk's external storage like solid state drives, USB thumb drives,
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micro SD cards for fast, reliable, durable and high capacity
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storage solutions that are not just great for backing up
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for long term storage, but also for transferring files between devices.
729
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Sanddisk dot com has more. Have a fantastic rest of
730
00:38:56.920 --> 00:38:59.039
your day, everyone, and I look forward to catching up
731
00:38:59.079 --> 00:39:02.199
with you next week for another brand new episode of
732
00:39:02.639 --> 00:39:04.679
Tack It Out. Bye bye for now, Chop.