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As hotels accelerate their digital transformation journeys in an era of rapidly evolving guest expectations and operational demands, what are the critical technology foundations required to innovate at scale? In this episode of Setting the PACE, Tim Davis speaks with Michael Leidinger, Senior Vice President and Chief Information Officer at Hilton, to explore the strategic imperatives behind one of the industry's most ambitious technology transformations. Michael shares insights on Hilton's transition to cloud-based infrastructure, the shift from legacy systems to API-driven architecture, and the practical implications of AI for both guest experience and operational efficiency. The conversation examines the build versus buy dilemma, the importance of data architecture in enabling personalisation, and how privacy regulations are reshaping technology decisions. Michael also offers candid perspectives on the challenges of prioritising technology investments across a global portfolio.
