00:00:10Introductions
00:01:31From operator to advisor: A career shaped by change
00:05:21Making Southwest more business-travel friendly
00:08:03Building alignment: How milestones unlocked investment
00:10:51Preparing for constant volatility in aviation
00:13:37Controlling the uncontrollable: Fuel hedging and scenario planning
00:16:45Balancing AI, real-time data and human judgment
00:19:14Leadership lesson: Decide with conviction, then adapt