#182 Heather Dunn

Heather Dunn joins Ben and Tina for a candid conversation about the challenges and changes shaping rev cycle. Heather discusses organizational transformation, the growing role of technology, and why AI can help with specific tasks—but won't make denials disappear. The conversation explores post-pay audits, shifting payer rules, the difficulty of recruiting future revenue-cycle leaders, and the complicated incentives behind employer-sponsored health coverage. Along the way, the group challenges easy answers like "fix it upstream" and considers how health systems and employers might rethink the way care is paid for.