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This week we are excited to provide another bonus episode! Kristen had the opportunity to interview Donna Weber, author of “Onboarding Matters”. Join Kristen and Donna as they discuss onboarding, writing and the business of Customer Success.
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This week, Kristen Hayer wraps up her review of:
“Onboarding Matters” by Donna Weber.
This episode also comes with a bonus of an interview with Donna. Be sure to check it out!To read more about Kristen's thoughts on charging for Customer Success, you can find her article here.Next week, Kri…
Thanks for tuning into Reading For Success! In today's episode, Kristen shares a shift in our formatting that will begin this fall and announces the next book which will be reviewed in our next episode which will be released on September 9th.While she has some books in mind for the rest of the…
This week, Kristen Hayer reviews:
Chapters 10-12 of “Onboarding Matters” by Donna Weber.
How do you measure the effects of your customer success team? How do you demonstrate your worth to your employer? These two chapters can help you sort out those important details.Next week, Kristen will conti…
This week, Kristen Hayer reviews:
Chapters 3 -9 of “Onboarding Matters” by Donna Weber.
This is the bulk of the book and it may seem like a lot, but the chapters fly by. These chapters make up the bulk of the Orchestrated Onboarding framework that is at the heart of Donna’sbook.Next week, Kristen…
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