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In this compelling episode of Qore Conversations, Todd Smith, CEO and Founder of QoreAI, delivers a reality check for automotive dealerships struggling with ineffective data practices and underutilized technology. With deep insights drawn from decades in retail and automotive innovation, Todd unpacks how many dealers are unintentionally scaling mediocrity — and how reclaiming control through better data and purpose-built AI can reverse the trend.
The conversation begins with a critical look at data hygiene. Todd explains that while many dealers believe their databases are clean, the reality is far from it. From outdated ownership records to invalid email addresses and high rates of customer data decay, most dealership systems are working with flawed information. This leads to wasted marketing spend, missed revenue opportunities, and operational inefficiencies — all of which can be avoided with a commitment to maintaining clean, accurate, and verifiable data.
A key theme of the episode is that AI is not SaaS. Todd cautions against viewing artificial intelligence like traditional software — something you can wait to adopt until the next version or feature set arrives. Instead, AI represents a fundamentally different paradigm: one that begins in a stage of infancy and evolves by continuously learning from your dealership’s unique data. Dealers who act now can develop mature, intelligent systems that compound results over time, while those who delay will be stuck trying to catch up with more advanced competitors.
Todd also shares practical, high-impact use cases from QoreAI’s platform:
- Identifying lapsed service customers with high-value vehicles for targeted outreach
- Isolating customers with high purchase propensity who are scheduled for service visits
- Leveraging data from millions of repair orders to accurately predict reconditioning costs
- Automating and optimizing campaigns based on clean, segmented customer data
The episode underscores a major opportunity for forward-thinking dealers: leveraging AI and data not just to modernize operations, but to create tangible, sustainable advantages in acquisition, retention, and profitability.
For dealership leaders ready to move past outdated methods and into a smarter future, this conversation is both a blueprint and a wake-up call.
Learn More:
The Intelligent Dealership by Todd Smith
https://book.qoreai.com
QoreAI
https://qoreai.com
Follow Us:
www.LinkedIn.com/in/toddlearsmith/
www.LinkedIn.com/company/qoreai/
Podcast Directed and Produced by: www.hiredgunsagency.com
