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What separates property management companies that grow intentionally from those that simply react?
In this episode, Marc Cunningham sits down with Andrew Smallwood, Chief Strategy Officer at Second Nature, for a deep dive into strategic thinking. Rather than discussing theory, Andrew walks Marc through a real strategic planning session, exploring how property managers can make better long-term decisions, identify the right customers, and build businesses around intentional choices instead of constant opportunities.
Together, they discuss defining your ideal customer, knowing where not to compete, balancing focus with growth, avoiding common strategic planning mistakes, and creating a business that's known for something truly unique. They also explore why collaboration isn't the same as consensus and how leaders can confidently make strategic decisions while still involving their teams.
Whether you're managing 30 doors or 3,000, this conversation will challenge how you think about building your business for the long term.
Connect with Andrew Smallwood:
andrew@secondnature.com
Property Manager Websites - the highest performing property management website in the industry Vendoroo- An always-on AI teammate to handle all aspects of maintenance
Enterprise Bank & Trust - Property Management banking specialists
Rentvine - the property management software you can trust
Lending One - real estate loans for investors
Reconcile Daily - corporate & trust accounting experts
PMbuild - Marc's education for property managers
Denver Property Management - Grace Property Management website
This podcast is produced by Two Brothers Creative.
