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Corey Blumenfeld built an outsourcing company by accident—and learned the hard way that finishing the task isn't the same as doing the job. In this episode, Chris and Toby talk with Corey, founder of Blumoso, about why teams stay busy on work that stopped mattering, how a casual comment from the boss turns into a phantom marching order, and why "is this actually urgent?" might be the most useful question in your company.
Along the way: leading from the front instead of the back seat, where to run tight and where to leave slack, and the uncomfortable truth that when a process breaks, you probably built the part that let it happen. No frameworks, no buzzwords—just a plain look at how process debt piles up while everyone's busy checking boxes.
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