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Artificial intelligence has quickly become part of everyday life. It helps people write emails, summarize meetings, generate code, and answer questions in seconds.
But the next phase of AI may be less about generating information and more about taking action.
In this episode, Ty Panagoplos, Executive Vice President and Chief Technology Officer at Scotiabank, explains how AI has evolved from a specialized technology used by experts into a mainstream tool available to almost anyone. He explores one of the biggest trends shaping the industry today: Agentic AI.
Ty breaks down what Agentic AI actually is, how it differs from generative AI, and why organizations are paying close attention to its potential to automate increasingly complex tasks. He also discusses how banks are approaching AI adoption, balancing innovation with security, governance, and trust.
He also discusses:
Why ChatGPT changed the public conversation around AI and accelerated adoption
The difference between Generative AI, AI agents, and fully autonomous Agentic AI
How AI is already improving productivity across organizations
Why Scotiabank joined an AI consortium focused on safe AI deployment
The guardrails banks need before autonomous AI can be widely adopted
The risks posed by misinformation, hallucinations, security threats, and bad actors
The emerging role of AI agents in customer service and software development
How AI could help create more personalized banking experiences in the future
What the next three to five years of AI innovation may look like
For legal disclosures, please visit http://bit.ly/socialdisclaim and www.gbm.scotiabank.com/disclosures
Key moments this episode:
00:01:45 Ty Panagoplos’ background in technology and banking
00:02:50 Why AI suddenly became mainstream
00:04:45 The biggest opportunities AI creates for businesses
00:06:05 How AI is already being used across banking
00:07:55 What Scotia Intelligence is and how it works
00:09:55 Generative AI versus agentic AI explained
00:12:00 Why Scotiabank joined an AI consortium
00:15:05 The risks of AI and the importance of guardrails
00:16:50 Privacy, hallucinations, scams and other concerns
00:18:00 The next wave of AI tools
00:19:30 Frontier models and the future of cybersecurity
00:20:55 What AI could look like over the next three to five years
