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In this episode, Lisa Moore https://www.linkedin.com/in/lisa-moore-4a076827 from GoldOller https://www.linkedin.com/company/goldoller-real-estate-investments/ shares insights on creating a long-term, engaging resident and employee experience, leveraging technology, and fostering a supportive company culture. Discover how GoldOller's innovative approach enhances retention, brand loyalty, and operational success.
Chapters
02:21 Lisa Moore's Background and Role at GoldOller
04:22 GoldOller's Presence at NAA Conference
07:36 Defining the Resident Experience and Ownership
09:04 The Role of Technology in Resident and Employee Experience
12:17 Measuring Success and Retention Impact
21:41 Long-term Employee and Resident Growth Strategies
27:22 Handoff and Resident Engagement Through Tech
36:31 Continuous Improvement and Tech Optimization
38:36 Daily Practices for Energy and Success
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