Managing the Next Generation of Leaders

The Northridge Group’s Pam Plyler and Tethr’s Matt Dixon and Ted McKenna share valuable research insights that identify drivers of effort, explore the disconnect between consumers and business leaders, and highlight actionable best practices that can be leveraged to improve customer effort.

The advent of new technologies creates a recurring challenge for business leaders to remain current or risk losing maximum value in their automation initiatives. Learn more about Blockchain and why it is the next technology you need to understand. 

Improving the healthcare experience for physicians and members is critical for health insurance payers. Learn 5 Ways Payers Can Reduce Physician Abrasion from Mary's new blog.