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In this episode of "Now We're Here," host Damon Lester sits down with Reggie Davis, Director of Dealer Performance at JM&A Group, to discuss his career path and the lessons he's learned along the way. Reggie reflects on his upbringing in Philadelphia, his move to North Carolina, and how a job in car sales during college shaped his future in the automotive industry. The conversation covers the evolution of car dealerships, the role of finance and insurance (F&I), and the importance of compliance in today’s auto market.
Reggie also explains how JM&A works closely with dealerships to build lasting relationships, focusing on training staff and improving customer experience. He touches on strategies for fostering trust between dealerships and customers, and how technology like virtual F&I is changing the industry. This episode offers a practical look at leadership, dealership management, and the importance of strong partnerships in the auto business.
Timestamped Takeaways:
0:00 Intro
0:26 Reggie’s Philly roots and move to North Carolina
2:31 Career beginnings in the car business at a Chevy dealership
4:36 Passion for helping others grow in the auto industry
5:43 F&I training and ensuring compliance in dealerships
8:21 Improving the customer experience in F&I
9:35 Virtual F&I and its impact on the industry
11:42 Common challenges dealerships face in F&I management
14:01 Building strong partnerships between JM&A and dealerships
17:49 Understanding dealership reinsurance options and financial structures
19:48 The role of fixed operations and its untapped potential in dealerships
22:31 Overcoming the stigma of being a smaller dealer
23:21 Lessons Reggie wishes he had known earlier in his career
25:08 Conclusion: Focusing on growth and helping others succeed
Reggie Davis is the Director of Dealer Performance at the JM&A Group
