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In this episode, hosts Brendan Gale and Matt Pugliese sit down with Andrew Jackson, better known across the industry as "Jacko", a 20-plus-year insurance veteran who built his reputation through repairer and supplier relationships, as well as managing large operational teams before making the leap into the telco world.
The conversation digs into what it really takes to be a great relationship manager: building genuine connections before you need them, holding partners to account without burning bridges, and fronting up to the hardest conversations in the business, including the emotional, face-to-face discussions with regional repairers during panel changes, where a decision on a spreadsheet can affect an entire family.
Jacko also shares what surprised him about switching industries after two decades, why stakeholder management skills transfer almost anywhere, and the career advice that stuck with him.
Whether you're in insurance, claims, motor, supplier management or thinking about a career change of your own, this episode is packed with honest, hard-won lessons on people, performance and staying authentic while doing both.
