Why Technology Can't Replace Hospitality

A coffee shop knows your name, loyalty status, order and how you paid — then calls out, "Whoever ordered the Americano."

That pretty much sums up where service goes wrong.

Bart Berkey, keynote speaker, author of Most People Don't and former Ritz-Carlton sales leader, joins Dr. Producer Suzanne Bagnera and me on No Vacancy to talk about Humanality: using #Technology without forgetting to see the human being standing in front of us.

Hotels spend fortunes on systems and personalization, yet saying someone's name, looking them in the eye and making them feel noticed costs nothing. Bart argues those small acts create a real #Hospitality advantage.

Hear why more technology makes genuine human connection more valuable, not less.

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