WEBVTT
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I'm Aaron Yusuf and this is Neutral Zone.
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Hi Aaron.
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Welcome to Neutral Zone.
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Hi.
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We're on a building site today.
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Yeah.
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Are you guys expanding or is this like a new site?
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Uh a bit of both, really.
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We've uh we've got to a limit and we're building something.
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We got an opportunity to buy at uh old tanderi shop, so we did.
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And so yeah, that's what we do.
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We are.
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Yeah.
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It's very rustic today.
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I like this.
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Yeah, it's cool.
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We're gonna jump straight in.
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We always do.
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How much of your identity, Aaron, do you think is tied to being a dentist?
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Yeah, a massive amount.
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Uh it it wasn't necessarily that I had to be a dentist, it could be anything, but I think a lot of what I do, a lot of what I believe in is or enjoy is problem solving.
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And I think dentistry is full of problem solving.
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I think lots of careers are, and I think that that means that if there's a problem, I want to solve it.
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And so that is kind of my hobby, I think.
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I uh I bought a PlayStation 5 to offset that a little bit.
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So I'm uh completing my first PlayStation 5 game in like I don't know, 20 years the other day.
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Spider-Man 2.
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It was really good.
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But yeah, so yeah.
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You like the problem solving bit of it?
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I like the problem solving part of it.
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Yeah.
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And if you're not a dentist, then who what other hats do you have on?
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Uh dad hat, definitely.
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Um, although my wife is just amazing, so looks after everybody uh massively.
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So uh yeah, that's really good.
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But um barbecue, I like to barbecue.
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Yeah, I'm enjoying that.
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Yeah.
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Although I just deal with just meat, and then all of the other sides have to be dealt with mims basically.
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Yeah.
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But weirdly, I get all the credit for the meat, and she gets none the credit for the amazing style.
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She does.
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I know.
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So just wanted to put out there, she should be credited for all of the sides forever.
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Ah, shout out to her.
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And how old are your kids?
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Uh 13 and 10.
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Oh, so you're going into teenager bit.
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We're fully into the teenage bit, yeah.
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It's impressive, yeah, it's impressive.
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Would you recommend do you have sons or daughters?
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Daughters.
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I've got a Naya who's 13 and Eevee who is 10.
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Would you recommend dentistry to to your daughters?
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Uh, it's a good question.
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I think that it's harder than it was, but I think that it's all this cumulative stuff.
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I'm a big believer in compounding, and I think that as you go on year by year, it does get a little bit easier, but you just have to go through that tough part at the start.
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But I've got no experience of any other career.
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So I'm assuming that most careers you have to go through that tough bit before you get to the bit where actually life gets a bit easier.
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Yeah.
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So I wouldn't say no, but at least they know what they're getting into.
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Why do you say you think it's harder now?
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I think it's harder because there's just more expectation.
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So I t I teach a lot and I always, and one of the things we do is like an associate school.
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So it's when I had a my very first NHS practice, we I found that people coming in needed like five or six things like exceptional matrices or communication, uh, those kind of little bits and and rubber down.
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But we always had it so that uh we have this bit where we talk about taking pictures and showing what you can what you can see.
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And when you take a picture of your work, it's really, really humbling because you look at it and it's never as good as you want it to be.
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And when I did that at the very start, we had like dental update journals, which were really crappy pictures.
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It would wait a month before you see it saw anybody's work, and it was like a mile away.
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Now you have everybody putting it on Instagram and it's in high death glossy, yeah, they can AI it now and all of this kind of stuff.
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And so it is really humbling because you look at it and you think, I'm not good enough.
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Because it takes ages to get there, and you forget that that person has taken about 30 or was there like a hundred pieces of work and must put one piece of work up at an angle with twin flash and all of this kind of stuff.
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Yeah, on the best day.
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Exactly.
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And I think people's expectations are higher, patients' expectations are higher.
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Did you always think you were going to be a dentist?
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Do you consider anything else?
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Uh no.
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Well, not no.
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At like 16 I did uh work experience and it was in an office and I didn't like it.
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And then a friend's mum said, Why don't you try working the dental practice I'm at?
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It was an orthodontic practice and it was better than the other one.
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So I was like, Well, let's just do that.
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And now you're an endodontist.
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Yeah, yeah.
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I do a bit of endo.
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What do you like about endo?
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I can't think of anything worse.
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Um, yeah.
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I don't know.
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It's it's good.
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It's you get to me you get I like I like challenges, I like problem solving, and I like gadgets, and it has everything combined into one.
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But again, I just fell ease with it.
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It wasn't like I specifically went, I love endo, let's just do it.
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You do it, you get training to do something, you get better at it, and suddenly because you're better at it, you like it, and then it kind of revolves around.
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And it fits into owning practices and kind of all of that kind of stuff, nice two-hour chunk appointment where you're not then yeah.
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Yeah.
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They're the best days, I think, where you've got more treatment, less patience.
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Yeah.
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Yeah.
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That fly.
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Exactly.
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You can just get into that zone and just do it's nice.
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Flow state.
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Yeah.
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Outside of um work, outside of endo, and you mentioned barbecuing, is there anything like other hobbies you have that you think help you look after yourself?
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So I've just well, I say I just started, about I guess a year and a half ago, I was I started with the RV fitness team and Craig.
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Um so I've been in it in like a health mode.
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So I've been lost like 15 kilograms, so it's not bad.
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Yeah, they're really good, really, really good.
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Um, and you know, it was kind of a bit of comfort because they're all well, not Craig's not Asian, but it's kind of like a bunch of Asian dentists who you kind of think have gone through something similar.
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You kind of you can connect um with them and they have kind of taken that journey of just getting better to health.
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I think a lot of I like I'm 44, so I think a lot of 40-year-olds, four-year-old men are kind of going through that phase where you kind of look at yourself, the kids are old enough, not that they can look after themselves, but that you're not having to be constantly with them.
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So, got time for gym, got time for nutrition, got time for dry chicken breasts and and veg.
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So, yeah.
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So, yeah, so I'm doing that at the moment.
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So that that you know what, that takes up a lot of mental energy just to kind of think about your meal plan and workout.
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Yeah, exactly.
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Cracking.
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Exactly.
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What sort of stuff do they have you doing in the gym?
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Uh they rotate it.
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It's mostly kind of weights, it's the kind of 10,000 steps, build muscle, three three steps of gym a week, but it's that like nobody told me about, or nobody previously had told me like going to failure, which just sounds scary.
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Well, it is scary, yeah.
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Just keep lifting spill you drop.
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Yeah, exactly.
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On yourself, yeah.
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After a busy day.
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Exactly.
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Well, this is it.
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This is it.
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It's all about and it's just uh again, it was it's it's a problem, isn't it?
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It's problem solving, it's finding when you're best in the day to do it and different days to do it.
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It's just it's all it's like life is just this massive jigsaw, isn't it, where everything's moving and you're just trying to fit everything together.
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Balance or some kind of balance.
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Yeah.
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Since you've started the fitness thing, do you do you notice yourself feeling better at work for doing it?
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Better at work for doing it.
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Uh I don't know.
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I probably feel better about myself.
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Um And I definitely think I don't know if it makes me better at work.
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It's like it can lift heavier files, maybe.
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I don't know.
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Like those size 70k files are like no problem at all, anyone.
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But no, I think it just it just makes me feel better, I think.
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On different days, right?
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So I'm I'm in a calorie deficit.
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Um, so I guess that's a discipline, isn't it?
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It is, it's hard.
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It's really, really hard.
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Okay.
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Do you track all the meals and the macros?
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Yeah.
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It's tricky.
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It is tricky.
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It is tricky.
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I I just do wonder whether I should have done that a long time ago.
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Um, but I I you know, I so I used to live in um Collier's Wood, and it used to be strictly work, and then it I was either work or out, pretty much.
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And then they like that little area has like a KFC drive-thru.
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I reckon I would probably go there like four times a week.
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Really?
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Yeah.
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At one point.
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Yeah.
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Yeah.
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It was just like, why would you not want KFC?
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Yeah.
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I like uh I like a cheeky KFC.
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In fact, uh where I work every summer we have a a summer barbecue and it's just champagne and KFC.
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Oh, see that's that's just my tradition.
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I think we should yeah, we'll instigate that.
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It's so chic in Harlem Park.
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What do you think you'd be if you weren't a dentist, Aaron?
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Uh I don't know.
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I generally live somewhere else.
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Yeah, yeah.
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I think do you know what?
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I heard of one person who um was a god, what was it?
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Something like when there's a international crisis, it's a charity organization that involves logistics.
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I don't know what they exactly do, but like he uses his problem solving skills to kind of work out how to get packages of food to certain places with certain things.
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Yeah, I was like, that sounds really, really cool.
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Yeah, exactly, exactly.
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You're not on the plane.
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Yeah, yeah.
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One day a week I do admin days, but imagine waking up tired on an on a day and just thinking, oh, I work from home today.
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Yeah.
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Oh, it'd just be so must be.
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What do you find toughest about a job?
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Uh just the relentlessness of it.
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It's like re like see one patient, reset, go again, and all the extra admin stuff that then just comes on top of that.
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So notes and all of that, and then you make something easier by getting something like Heidi AI or whatever it is, and then all of a sudden there's more stuff on top of that.
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So it's you keep whatever you feed in and whatever you think can make you quicker, you then end up leaving room for more stuff on top of that.
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And you have to make sure that's working in the morning and exactly.
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And it's issues that you never thought you'd have, right?
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And I mean that's that's just the dentistry side, but then the the management side is just like ish like working out if this thing is GDPR compliant or what a DPA agreement is or what this like, yeah.
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Do you like that you're a practice owner and clinician?
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Do you like the balance or or the mixture or yeah?
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So I I teach practice ownership and obviously doing endo and a bit of general.
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And I love it because I think each day I'm doing something different.
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The problem then becomes when you add an extra thing to the mix, like buying a new practice or building uh building a site, and that's partly why you know you've got partners like George, Ben, Mo, Fish.
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Uh just it makes it more fun because then you can you can like enjoy your triumphs together, but also bitch together.
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And you know, it's it's it's quite fun.
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You're mates, aren't you?
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Really?
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Yeah, yeah, yeah.
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We yeah, I've known all of them for a really, really long time.
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And it's just it's it's good fun.
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Yeah.
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Definitely couldn't do it alone.
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No, it's just not uh no, it's just not it's not not enjoyable.
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No, it's not enjoyable, I don't think.
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And what do you love about the job?
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Uh as in my my role in general out of all three, I love that I'm doing something different each time.
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I love that I'm meeting new people, I love that problem solving or interacting uh in different ways with different people.
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I think have you ever had like good mentors throughout your careers?
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Anyone spring to mind or uh Yeah, I think there's loads of people that I've picked up stuff from.
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I think so.
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Neil, the first Neil Douglas, the first guy that I worked for, learned a lot from him.
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Lynn, first sort of official practice manager I had, learned a lot from her.
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Uh and then these guys like George, Mo, uh Vish and Ben, I think they all they might be a bit younger than me, but they've all got just different life experiences.
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I think you can learn something off everyone, yeah.
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I think you know that thing about how everyone's got like five stories.
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There's also everyone's got like a different outlook and a different view on things, and you can just pick up stuff from people all the time.
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You just need to listen, really.
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Five stories, that's interesting.
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You know what I'm gonna ask you now.
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I know what you've been asking.
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I know what you've been asked.
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What would one of your five stories be?
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One of my five stories is uh I was at Hardev, who's a dentist's brother's wedding in India, and we went to Chandaga.
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And it was it was such a cool adventure because never been to India before.
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So my I I'm originally from well, I'm born here, but my parents are Caribbean.
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So India was just like completely new to me to the point at which got off there was like no uh wing mirrors on the cars and just going, where are we going?
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So we went to Delhi first, got on a train, went to the toilet, like there's a hole, so do your stuff.
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Um, and then so it was all like really new experiences, but anyway, this is a long story.
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Go for it.
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Uh uh, like we were worried about getting ill before the wedding, so we only ate McDonald's chicken macaraja.
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Macaraja burger?
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Random, but we got no sauce on it, so we just had the burger buns and the chicken.
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We were only in Delhi for like two days before going on to Chandaga.
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Uh, and then one night we went a friend of mine, Omar's cousin, took us to this meal.
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I swear it was the best meal we've ever had.
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He just he was there with us and kind of knew, you know, like when you know what to order.
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Yeah.
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KFC, you know, when you know what to order.
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Um, and it was it was really good, but we were just not well afterwards.
00:15:50.240 --> 00:15:50.559
Really?
00:15:50.799 --> 00:15:51.039
Yeah.
00:15:51.279 --> 00:15:55.120
The next so the that whole trip we went great.
00:15:55.360 --> 00:15:59.759
And then we got to Chundika, and Chandika's like, is it zones?
00:16:00.080 --> 00:16:03.600
I think it's zones, they call it all the block or something.
00:16:03.679 --> 00:16:07.679
Well, zones or blocks, is that one, two, three, four, five, up to whatever it was.
00:16:07.919 --> 00:16:09.600
And the guys went for dinner.
00:16:09.840 --> 00:16:12.879
I then felt a bit better and I was like, I'll join you for dinner.
00:16:12.960 --> 00:16:18.639
And this is thought pre-mobile phones, but like it wasn't like roaming and all that kind of stuff.
00:16:19.039 --> 00:16:19.519
Taking photos.
00:16:19.919 --> 00:16:20.720
Yeah, exactly.
00:16:20.879 --> 00:16:27.919
So I they were like, Well, okay, just get in a tuk-tuk and go to um zone 16.
00:16:28.159 --> 00:16:30.480
And I was like, okay, I'll go to zone 16.
00:16:30.559 --> 00:16:32.159
And we were like in zone eight.
00:16:32.320 --> 00:16:36.559
So you'd assume that you go 9, 10, 11, 12, whatever, anyway.
00:16:36.720 --> 00:16:48.000
So jump in a taxi, and because I look Indian, people look at me when I I'm not speaking like Punjabi, and they're like, You're just faking this, what are you doing?
00:16:48.080 --> 00:17:02.639
So I got in this this guy, this thing, and there's another guy next to me, we were sharing this tutuck, and this guy went was just speaking uh to the driver, and they were just laughing, looking at me, laughing, looking at me, laughing.
00:17:02.799 --> 00:17:09.200
And this guy doesn't stop the tut tuk, but the other guy looks at me and goes, good luck, and then jumps out.
00:17:09.359 --> 00:17:10.960
I was like, This is Dodge's.
00:17:11.279 --> 00:17:17.440
I know, and so we're like, we went like eight, nine, ten, and then nothing for a while.
00:17:17.599 --> 00:17:22.319
Then there was a field, then there was cows, and then there was like a burning building.
00:17:22.640 --> 00:17:35.680
I was like, and I'm sitting there, and this thing's going like this, and I think the guys were trying to phone me, but because the tuk-tuk's just bouncing up and down, I can't feel the vibrations, and I'm thinking, I'm gonna be, I'm gonna be uh I'm gonna be robbed.
00:17:35.839 --> 00:17:40.720
And then like as we get more into a countryside, I'm thinking, you might kill a little or kill.
00:17:41.279 --> 00:17:42.400
I'm like, well.
00:17:43.119 --> 00:17:44.319
What where didn't we go?
00:17:44.559 --> 00:17:46.559
Anyway, we he just didn't know where he's going.
00:17:47.119 --> 00:17:53.279
He pulled around to zone like 19 and I just jumped out and ran and then made it to the restaurant.
00:17:53.759 --> 00:17:55.359
Yeah, that's one of my stories.
00:17:55.759 --> 00:17:56.720
It's not a bad one.
00:17:57.119 --> 00:17:59.680
Yeah, it's yeah, the time I was kidnapped in India.
00:17:59.759 --> 00:18:00.000
Yeah.
00:18:00.319 --> 00:18:01.519
What did that teach you?
00:18:01.839 --> 00:18:04.880
It's it told me I could run.
00:18:06.720 --> 00:18:08.319
And that fight or flight gets in.
00:18:08.640 --> 00:18:09.920
Exactly, exactly.
00:18:10.160 --> 00:18:12.160
Um, you mentioned you do some teaching, Aaron.
00:18:12.559 --> 00:18:14.799
What makes a good student?
00:18:15.440 --> 00:18:26.880
I think someone that's open to listening, uh, and some that's open to changing what they're doing, uh, even if it's just like a little bit or incrementally, I think that's that's the key.
00:18:27.119 --> 00:18:39.359
What we found when we were doing, we started a this course with the NHS actually, and it was that a lot of people wanted to start doing something, but then didn't have the kit to do it.
00:18:39.599 --> 00:18:44.400
So luckily the NHS found uh funded giving them the kit.
00:18:44.480 --> 00:18:50.000
So for example, rubber dam, we'd give a rubber dam kit so you could instantly apply it to practice.
00:18:50.079 --> 00:18:50.400
Yes, yeah.
00:18:50.720 --> 00:18:51.119
Exactly.
00:18:51.279 --> 00:18:59.519
But then even then with that, we need to be willing to put it into practice, have that extra 10 minutes for your appointment to kind of go forward from that.
00:18:59.680 --> 00:19:01.359
So composite matrixing.
00:19:01.440 --> 00:19:05.440
So we gave them uh an incidental have sorted us out with some some stuff.
00:19:05.680 --> 00:19:14.880
Uh and being able to use that, it's just it's just I think it's a game changer if if people then take the time to do it.
00:19:15.039 --> 00:19:18.000
Because if you do it wrong, then you're just doing the wrong thing.
00:19:18.160 --> 00:19:28.880
If you're doing it, I say wrong, there's so many varieties of right, isn't there, or so many different varieties of wrong that I think you know, it's just getting better incrementally.
00:19:29.519 --> 00:19:31.279
What do you think makes a bad student?
00:19:31.680 --> 00:19:46.480
A bad student is um is someone that has dismissed everything right from the off, so instantly feels that they can't learn or won't listen.
00:19:46.640 --> 00:19:48.160
I think it's just it's just that.
00:19:48.640 --> 00:19:50.799
It's you you can have that negative mindset.
00:19:50.960 --> 00:19:52.640
I think it'll have to be an open mindset.
00:19:53.119 --> 00:19:55.200
Yeah, they've kind of already decided before.
00:19:55.839 --> 00:19:56.799
Yeah, I think so.
00:19:56.960 --> 00:20:01.759
I think it's definitely Has there ever been a time that you thought you'd step back from dentistry?
00:20:02.880 --> 00:20:04.400
You'd quite enjoy it as a whole.
00:20:04.960 --> 00:20:16.160
Yeah, I think over the course of the last 13 years with the kids, I've had time where times where I've been looking after the kids.
00:20:16.880 --> 00:20:22.480
As in not like one whilst Namasha's been at work, um, so I've taken some days off.
00:20:22.640 --> 00:20:26.240
And but it's always been an ebb and flow and it's always been quite nice.
00:20:26.480 --> 00:20:34.799
What we do do actually is I so I I genuinely work probably like sixteen hours a day.
00:20:34.960 --> 00:20:36.880
Ma I mean 18 to 16.
00:20:37.039 --> 00:20:37.920
It honestly is conc.
00:20:38.799 --> 00:20:38.960
No.
00:20:39.119 --> 00:20:41.279
No, like with everything, everything.
00:20:41.519 --> 00:20:45.759
So I get so WhatsApp messages, I'm probably getting, I mean, you'll see my phone over there.
00:20:45.839 --> 00:20:48.480
Can you see how many notifications are already there, right?
00:20:48.799 --> 00:20:49.759
So yeah, yeah.
00:20:49.839 --> 00:20:55.519
So it's like a hundred, a hundred emails a day, like 40, 50 WhatsApp messages of DNA.
00:20:55.680 --> 00:20:57.359
Yeah, it's con it's constant.
00:20:57.759 --> 00:21:03.759
But what we do, and the deal I have with uh my wife is that we take holidays.
00:21:03.839 --> 00:21:07.519
So we managed to do about 10 weeks worth of holidays last last turn.
00:21:07.680 --> 00:21:07.920
Okay.
00:21:08.079 --> 00:21:10.480
So we managed to get to, we did an epic trip.
00:21:10.559 --> 00:21:14.640
So the girls and us have been watching race around the world.
00:21:14.799 --> 00:21:15.119
Uh-huh.
00:21:15.440 --> 00:21:17.279
Across the world, around the world, which anyone.
00:21:17.759 --> 00:21:20.400
And uh so we're doing lots of different things.
00:21:20.480 --> 00:21:36.319
So we went to flew into Joe Burg, went safari, we then went to Zimbabwe, crossed over to Botswana, into Zambia, and then flew, and then Namibia, and then flew back from uh Cope Town.
00:21:36.400 --> 00:21:41.279
So like that kind of stuff, like nice three-week chunks where we're just really and proper trips.
00:21:41.440 --> 00:21:41.680
Yeah.
00:21:41.920 --> 00:21:44.079
Quality time, exactly just you guys.
00:21:44.640 --> 00:21:44.960
Exactly.
00:21:45.039 --> 00:21:54.640
But that's always I think wherever is you know what you said about balance, yeah, that's offset by the fact that I am mentally busy most of the time.
00:21:54.960 --> 00:21:55.279
Exactly.
00:21:55.359 --> 00:21:59.839
And the and uh I'm very lucky that the kids are right with that in general.
00:22:00.240 --> 00:22:06.319
And they can snap me out of it, and my wife can also snap me out of it, and I'm just so lucky she just sorts out so much stuff.
00:22:06.640 --> 00:22:08.240
She's doing the behind-the-scenes stuff as well.
00:22:08.480 --> 00:22:09.680
She's the EPS, yeah.
00:22:09.839 --> 00:22:17.759
So oh and like when it comes to family and when it comes to the kids and all of that kind of stuff, it's probably the most important stuff.
00:22:18.000 --> 00:22:18.400
Mm-hmm.
00:22:18.880 --> 00:22:19.440
Mm-mm.
00:22:19.759 --> 00:22:20.079
Yeah.
00:22:20.319 --> 00:22:21.519
Yeah, teamwork isn't really.
00:22:21.920 --> 00:22:22.240
I think it is.
00:22:23.119 --> 00:22:23.599
Yeah, I don't.
00:22:23.759 --> 00:22:25.200
I'm just I'm very lucky that.
00:22:25.440 --> 00:22:27.200
It's relentless like that.
00:22:27.599 --> 00:22:32.960
Do you ever feel like you're getting burnout, or do you reach a certain point and you think I need a holiday?
00:22:33.119 --> 00:22:34.559
Or yeah.
00:22:34.880 --> 00:22:40.960
So I think mentally I'm quite good at going, do you know what?
00:22:41.119 --> 00:22:42.400
Let's just go to sleep tonight.
00:22:42.559 --> 00:22:43.680
And then just go to bed early.
00:22:43.759 --> 00:22:46.480
So I think it might be once every six weeks or four weeks.
00:22:46.640 --> 00:22:48.960
I'm just like, right, nine o'clock, I'm done.
00:22:49.279 --> 00:22:51.839
Or just go, I'm not going to do anything.
00:22:51.920 --> 00:22:54.559
And it's usually I try and wait till the weekend to do it.
00:22:54.640 --> 00:22:56.799
So I've got an Saturday Sunday to catch up.
00:22:56.880 --> 00:23:01.119
Because you miss a day and then it just it just got an extra an extra day.
00:23:01.200 --> 00:23:01.359
Yeah.
00:23:01.519 --> 00:23:03.200
I think holidays are also quite good.
00:23:03.359 --> 00:23:12.160
Although I am away, I am I'll call it deep research or get stuff done that I can't get done.
00:23:12.319 --> 00:23:17.039
I always come back from holiday feeling really energized and kind of done, right, let's do that.
00:23:17.200 --> 00:23:24.960
So for example, this holiday uh started looking at kind of Alex Holmosy stuff, which was quite interesting.
00:23:25.200 --> 00:23:34.480
And I'm trying to work out how to really use AI more apart from the kind of the base level stuff.
00:23:34.559 --> 00:23:37.039
So I'm playing about with Whisper at the moment.
00:23:37.759 --> 00:23:38.000
Whisper.
00:23:38.400 --> 00:23:41.119
Whisper is I I'm like so old school.
00:23:41.200 --> 00:23:42.240
I never did touch typing.
00:23:42.319 --> 00:23:47.279
We like one fast where they put our hands in that, like, you know, under the keypad, and then not.
00:23:47.519 --> 00:23:56.720
So if you if you read anything I write, my my has, my a is always in front of whatever letters it needs to be, so it's AHS instead of has.
00:23:57.200 --> 00:24:01.599
Or like us, ask George if my spelling's atrocious.
00:24:01.839 --> 00:24:04.880
So anything that I can speak to is really good.
00:24:04.960 --> 00:24:08.240
And whisper flow is actually really, really good.
00:24:08.400 --> 00:24:11.599
So WhatsApp messages all of that, and you can actually whisper it.
00:24:11.680 --> 00:24:20.079
So, you know, instead of like, I'm not I feel bad whenever I leave a voice note for someone because I'm like, oh god, I've just created a load of effort for you.
00:24:20.240 --> 00:24:26.799
Um, but whisper flow allows me to do it in a Whisperflow sponsor.
00:24:27.279 --> 00:24:33.519
Um allows you to do it just kind of seamlessly talking and it picks it all up and then just sends it as a message.
00:24:33.759 --> 00:24:34.160
That's right.
00:24:34.720 --> 00:24:36.960
You do that with emails, letters, that sort of thing.
00:24:37.200 --> 00:24:38.000
Yeah, yeah.
00:24:38.160 --> 00:24:41.359
And then sometimes I'll chuck it into Chat GPT too.
00:24:41.440 --> 00:24:51.680
I think that's how most people are using like uh an AI type thing, but I think I really want to get it into more into systems to just make life easier.
00:24:52.160 --> 00:24:54.160
Do you turn your phone off when you're on holiday?
00:24:54.319 --> 00:24:54.559
No.
00:24:54.880 --> 00:24:55.599
No, can't.
00:24:56.000 --> 00:24:57.920
No, I can't can't.
00:24:58.079 --> 00:25:00.000
But it's the Venus review on holiday.
00:25:00.079 --> 00:25:09.039
It's the I think the secret to keeping up with things is that you answer things as soon as they come in.
00:25:09.759 --> 00:25:11.519
Because otherwise you just stack them up.
00:25:11.599 --> 00:25:11.759
Yeah.
00:25:11.920 --> 00:25:12.720
And so you can't.
00:25:12.799 --> 00:25:20.559
So it it you've heard of that thing where you've got uh actually Greg is talking, it's this weekend, but I'd heard it before.
00:25:20.720 --> 00:25:39.119
I think maybe a Chris Barry thing, but you've got a um an originally from somewhere else, obviously, but it's a uh a glass jar, and if you want to fill it up, you cut the big s the big stuff in the big stones in it, then you put the small pebbles and then you fill the rest with sand.
00:25:39.359 --> 00:25:42.319
You wouldn't fill it all up with sand and then put the other bits in.
00:25:42.480 --> 00:25:54.240
So I think when it comes to filtering stuff that comes through, you've got the thing that the RB, I think it's almost the reverse with it, is that you've got the small stuff like the sand that comes in that you can answer in a one-second email.
00:25:54.480 --> 00:25:55.119
Just with one more down.
00:25:56.799 --> 00:26:03.039
Because it's the end of the day when you're tired and you're sitting there and you're going to And the number of things to answer to is over.
00:26:03.519 --> 00:26:03.759
Exactly.
00:26:04.000 --> 00:26:04.240
Yeah.
00:26:04.480 --> 00:26:11.920
And I'm I'm also very aware that if I don't answer something, then someone is sitting there waiting for me.
00:26:12.079 --> 00:26:12.319
Yeah.
00:26:12.559 --> 00:26:15.039
And they can't do what they need to do until I answer it.
00:26:15.200 --> 00:26:20.559
So if I can Do you know I think you only get that insight if you've had a project to do yourself.
00:26:20.720 --> 00:26:27.759
Like it's like when when I used to run a course, you'd be waiting on someone's easy response for weeks holding something back.
00:26:27.839 --> 00:26:32.960
And then I think once you've been on that end of it, you're like, I'm not letting somebody do this for my name.
00:26:33.279 --> 00:26:34.240
I think a hundred percent.
00:26:34.319 --> 00:26:36.240
I agree with you massively on that.
00:26:36.480 --> 00:26:43.039
And I think that and it's just the simple stuff that actually is not that.
00:26:43.519 --> 00:26:43.680
Yeah.
00:26:43.839 --> 00:26:46.799
And that's I think that's the that's the really interesting thing.
00:26:47.039 --> 00:26:51.519
Because you don't wouldn't that yeah, it's a bit like waiting for a solicitor to respond, isn't it?
00:26:51.599 --> 00:26:51.759
Yeah.
00:26:51.920 --> 00:26:59.200
And you know that it's a couple of clicks, but they you're in a pile of someone's work and it's a couple of clicks ten clients later.
00:26:59.440 --> 00:26:59.839
Exactly.
00:27:00.079 --> 00:27:01.039
You're not a priority.
00:27:01.279 --> 00:27:02.640
And it's that insight, isn't it?
00:27:02.799 --> 00:27:03.680
Yeah, it's good.
00:27:03.839 --> 00:27:13.359
I think everyone needs to experience or have the insight that they are doing that to someone else as somebody else does it to them.
00:27:14.640 --> 00:27:20.160
And it's not like you could hire a PA, because they don't there's too many eggs in the basket.
00:27:20.240 --> 00:27:21.759
How would they even know what to respond?
00:27:22.000 --> 00:27:22.160
Yeah.
00:27:22.480 --> 00:27:26.400
I was speaking to someone again, we went away this weekend with a couple of families.
00:27:26.480 --> 00:27:38.000
It was a really nice week to end away, and we do it kind of every May bank holiday, and it's just a different, they're all none of them are dentists, they're all different walks of life.
00:27:38.640 --> 00:27:40.960
CEOs, actors, doctors.
00:27:41.200 --> 00:27:42.160
And it's just really interesting.
00:27:42.400 --> 00:27:53.200
Speaking to one of you about having a PA, and it was very much like, well, actually, I had a PA, but I was having to clarify everything so much that it it just wasn't worth having.
00:27:53.440 --> 00:27:55.119
Yeah, just the same number of responses.
00:27:55.440 --> 00:27:55.680
Exactly.
00:27:56.079 --> 00:27:56.480
Just a PA.
00:27:56.880 --> 00:27:57.119
Interesting.
00:27:57.279 --> 00:27:57.519
Yeah.
00:27:57.759 --> 00:27:59.519
One of my best friends is a PA.
00:27:59.839 --> 00:28:04.559
And she's just left uh a guy she's been working for for 14 years, and he's heartbroken.
00:28:04.720 --> 00:28:04.880
Oh.
00:28:05.200 --> 00:28:07.680
Imagine starting again from scratch with someone else.
00:28:08.000 --> 00:28:08.960
Can you imagine?
00:28:09.279 --> 00:28:10.079
That'd be interesting.
00:28:10.319 --> 00:28:10.720
Wow.
00:28:11.519 --> 00:28:16.559
Maybe a good PA knows what, as in like when you maybe after that long.
00:28:16.799 --> 00:28:17.359
Yeah.
00:28:17.599 --> 00:28:24.880
But again, if you're busy with you know fingers in every pie, you're gonna have another person to introduce more work than it's work.
00:28:25.200 --> 00:28:27.119
How how did you meet George?
00:28:27.519 --> 00:28:34.400
So George, uh, so I used to have a practice with John in Leatherhead.
00:28:34.640 --> 00:28:40.079
Uh, and George, after FD training, just dropped his CV through the posts.
00:28:40.400 --> 00:28:58.319
We interviewed him, really liked him, uh, and then he joined so he joined there, then he joined me at the Streatham practice, and then this came up as an opportunity, and then George came here, was ready to move on to work privately, worked here, and now I could sell it to him.
00:28:58.400 --> 00:29:01.759
And George very kindly said, Do you want to buy it with me?
00:29:02.000 --> 00:29:02.319
Nice.
00:29:02.480 --> 00:29:03.200
Yeah, that was it.
00:29:03.440 --> 00:29:04.400
Never look back.
00:29:04.640 --> 00:29:06.480
Never look back, never look back.
00:29:06.640 --> 00:29:06.960
Yeah.
00:29:07.039 --> 00:29:08.559
So I've known him a long time.
00:29:08.880 --> 00:29:11.680
What's it like working with a dental celebrity?
00:29:12.240 --> 00:29:13.039
It's good.
00:29:13.200 --> 00:29:23.680
He's uh honestly, George is um I think what makes him a dental celebrity is that he's just exactly what he is there is what he is in real life.
00:29:24.160 --> 00:29:24.960
Yeah, I think so.
00:29:25.279 --> 00:29:27.920
You mentioned off camera about this 80-20 rule.
00:29:28.079 --> 00:29:28.640
Oh yeah.
00:29:28.880 --> 00:29:30.400
Tell me a bit more about that.
00:29:30.720 --> 00:29:32.720
I think is it Piretsky's rule?
00:29:32.880 --> 00:29:59.440
I think the 80-20 thing is just so important, and you can sh switch your percentages around, but the way I look at it is that there's so many different like phrases or different ways to say it, but it's all the uncomfortable moments in life pushes you forwards, and the 80-20s kind of that it's you've got to do the 80% well, um, but that gets you to where everyone else is.
00:29:59.599 --> 00:30:19.680
It's the 20% that's hard or has a barrier that you need to push past it, and so and and probably maybe slightly to my detriment, I keep going for the 20%, um, and the 80% kind of is almost like that's the kind of automatic thing.
00:30:20.079 --> 00:30:23.759
But the 20% I think is what you tr really try and strive for.
00:30:24.079 --> 00:30:25.680
Where do you think that comes from though?
00:30:25.759 --> 00:30:27.599
Because not everyone does strive for that.
00:30:28.240 --> 00:30:31.039
What makes you keep pushing for more?
00:30:32.000 --> 00:30:36.079
I'm not um motivated by money.
00:30:37.119 --> 00:30:47.440
I have been brought up to want to help help people, I guess, help people to stop people.
00:30:47.599 --> 00:30:55.839
I want to I want to be a productive member of society, I want chimer a purpose.
00:30:56.240 --> 00:30:57.200
Yeah, I think so.
00:30:57.359 --> 00:31:14.160
And I think that if I see that there's an opportunity, and it could be an opportunity to help someone, it could be an opportunity to make more money, it could be an opportunity just as an opportunity, dark opportunity, right?
00:31:14.799 --> 00:31:21.759
When I wasn't on a diet, it was an opportunity to have to have a piece of food that I've never tried before.
00:31:22.000 --> 00:31:22.720
Do you know what I mean?
00:31:23.119 --> 00:31:24.880
KFC have got that pickle burger.
00:31:24.960 --> 00:31:27.680
I'm not I'm in there, that's an opportunity.
00:31:27.920 --> 00:31:34.079
Um but no, I think it's an o it it's the opportunity, and it's taking that opportunity and making something of it.
00:31:34.240 --> 00:31:34.480
Yeah.
00:31:34.720 --> 00:31:35.759
I think is quite cool.
00:31:36.000 --> 00:31:37.200
Or at least trying it.
00:31:37.359 --> 00:31:40.640
And there's plenty of times that I've tried something and gone, yeah, that's not working.
00:31:43.200 --> 00:31:45.680
That's just for fun, just for the pure pleasure of adventure.
00:31:46.160 --> 00:31:46.319
Exactly.
00:31:46.720 --> 00:31:47.519
How I do it.
00:31:47.759 --> 00:31:50.160
Yeah, it's kind of why I started this in a way.
00:31:50.319 --> 00:31:50.799
Yeah.
00:31:51.039 --> 00:31:53.279
And you think, Why where did that come from?
00:31:53.759 --> 00:31:55.119
And then you're and then you're in the middle of it.
00:31:55.359 --> 00:31:55.680
Exactly.
00:31:55.759 --> 00:32:02.400
And then sometimes you l then look back and go, How did I ever not how do I ever think this wasn't something that I should do?
00:32:02.799 --> 00:32:04.640
Just act on these little impulses.
00:32:05.039 --> 00:32:06.960
And I think something always comes out of it.
00:32:07.039 --> 00:32:09.200
And I think that's you know what you said about being student.
00:32:09.279 --> 00:32:09.440
Yeah.
00:32:09.759 --> 00:32:21.039
And you are doing this and you're also learning it, so you are a student, but actually an opportunity, another opportunity might piggyback off the side of this.
00:32:21.119 --> 00:32:23.759
And it might not be something that you ever thought would be possible.
00:32:24.000 --> 00:32:24.319
Yeah.
00:32:24.559 --> 00:32:27.200
Or it's a bit like jobs like that, isn't it?
00:32:27.279 --> 00:32:45.119
Like you so many of them are advertised in traditionally in the BDJ or something, and then you go and do a course and you meet a dentist, and then they're like, Oh, my friend's opening this, and then they're the ones, all that random chat in a pub, and you suddenly you've got a new accountant or exactly.
00:32:45.680 --> 00:32:49.759
And I think those are the ones that those are the people that you made the best connections with.
00:32:49.839 --> 00:32:51.440
And I think those, you know what?
00:32:51.599 --> 00:32:52.319
That is it.
00:32:52.480 --> 00:32:53.920
It's that that's the 20%.
00:32:54.319 --> 00:32:55.680
It's the 20% in a way.
00:32:56.319 --> 00:32:56.640
Randomness.
00:32:57.119 --> 00:32:57.759
Exactly.
00:32:58.240 --> 00:32:58.720
Exactly.
00:32:58.880 --> 00:32:59.839
It's the randomness.
00:33:00.240 --> 00:33:01.359
It's good to be random.
00:33:01.599 --> 00:33:15.920
I think your consciousness puts you in situations where it's comfortable, you're used to, and if you keep going and do the same things that you always do, you'll end up with the same results.
00:33:16.319 --> 00:33:18.079
It's when you And just plateau.
00:33:18.559 --> 00:33:19.200
Exactly.
00:33:19.599 --> 00:33:20.160
Which is fine.
00:33:20.319 --> 00:33:22.319
And that's not a bad thing it's not a bad thing.
00:33:22.400 --> 00:33:22.799
Yeah.
00:33:23.119 --> 00:33:28.319
But those random events are the things that I think really push you forward.
00:33:28.640 --> 00:33:29.759
You just throw yourself in.
00:33:30.000 --> 00:33:30.160
Yeah.
00:33:31.039 --> 00:33:31.359
There you go.
00:33:31.519 --> 00:33:32.160
Ignore the fear.
00:33:32.240 --> 00:33:32.960
Go with your gut.
00:33:33.359 --> 00:33:34.000
Exactly.
00:33:34.240 --> 00:33:35.279
And you know what?
00:33:35.519 --> 00:33:38.079
Between practices, I had to wait.
00:33:38.160 --> 00:33:39.440
I said that I had to wait.
00:33:39.519 --> 00:33:46.160
I I probably waited between Ridgeway and the next practice was five years.
00:33:46.720 --> 00:33:52.240
And that was because it just wasn't the right right bound for family and some kind of stuff.
00:33:52.480 --> 00:33:55.440
So and then it became the right time.
00:33:55.519 --> 00:33:55.839
Mm-hmm.
00:33:56.240 --> 00:33:56.880
What do they call it?
00:33:57.039 --> 00:33:57.839
Divine timing.
00:33:58.079 --> 00:33:58.960
Divine timing.
00:33:59.200 --> 00:34:05.200
When you come up against like failures in the business side or dentistry, how do you deal with them?
00:34:06.000 --> 00:34:17.599
Are you someone that takes it on a lot or are you just kind of solutions or I am I am failures for myself personally?
00:34:17.920 --> 00:34:22.239
Failures for myself with a root canal, I think I take that quite harshly.
00:34:22.719 --> 00:34:28.000
I know it happens and it's great because we can always go, well, you know, biological, non-biological.
00:34:28.159 --> 00:34:33.119
And sometimes I I think of it like, are we like a fish swimming upstream?
00:34:33.360 --> 00:34:37.840
Are you keep paddling and are you actually making any difference?
00:34:38.000 --> 00:34:49.920
And there's a lot of kind of stuff with especially endo that we kind of look at it and go, we've done so many different things, but actually, are our success rates so much better than what they were previously?
00:34:50.239 --> 00:34:50.559
Yeah.
00:34:50.800 --> 00:34:54.800
And then we we then chuck in survival as a kind of ah, surviving.
00:34:55.039 --> 00:35:00.559
I always think period is a good specialty to go into because you could just, you know, your hygiene's still not good enough.
00:35:00.960 --> 00:35:01.360
Exactly.
00:35:01.519 --> 00:35:01.920
Exactly.
00:35:02.320 --> 00:35:03.199
No, a hundred percent.
00:35:03.440 --> 00:35:05.119
A hundred percent, a hundred percent.
00:35:05.199 --> 00:35:05.519
Yeah, yeah.
00:35:05.840 --> 00:35:09.039
Don't do period if anyone's thinking of which specialty.
00:35:09.360 --> 00:35:12.559
Okay, we're gonna round it up because I can't take any more of your time.
00:35:13.039 --> 00:35:18.719
What advice do you wish you'd been given if you went right back to day one being a dentist?
00:35:20.400 --> 00:35:39.599
Um you know what I think about actually is if I could apply the knowledge I had in terms of business to another profession, would I have been more successful?
00:35:40.320 --> 00:36:07.199
So if I look at what I do in terms of working I so I work in the mouth a lot and if I took that and put that same amount of time into learning business or doing something else, could I have just been inventing a I don't know, whatever, and then doing that and then kind of doing like selling that and then doing something else and then would I have liked to be a serial entrepreneur?
00:36:07.360 --> 00:36:08.480
I think that would have been cool.
00:36:08.800 --> 00:36:11.119
It's almost like product development and stuff as that.
00:36:11.519 --> 00:36:12.079
Yeah, I think so.
00:36:12.239 --> 00:36:14.239
I think maybe logistics, like you said.
00:36:14.559 --> 00:36:19.920
But I think I'm so far into it now that I wouldn't because I've got we've got so much.
00:36:21.599 --> 00:36:25.039
Would you miss the clinical if you weren't doing the clinical?
00:36:25.360 --> 00:36:33.840
I've missed the environment, I think, and meeting those patients and the like I think you can get success over the long term, and that's great.
00:36:34.000 --> 00:36:34.079
Yeah.
00:36:34.239 --> 00:36:40.960
But I think in a like a two-hour appointment, I've saved a tooth or I've and what's nice about endo is that you can kind of see the result.
00:36:41.199 --> 00:36:56.559
Like I know that's two-dimensional, uh, but you can see a result and you can instantly it's both very amazing and very humbling, because then sometimes you are I mean, we're talking about half a millimeter, and I think that's the thing in Endo people don't get well.
00:36:56.960 --> 00:37:02.079
Or it you've done the perfect job, and for whatever reason those random cases don't work.
00:37:02.400 --> 00:37:03.119
Yeah, exactly.
00:37:03.199 --> 00:37:08.639
And I think that's I think it's nice to be able to do something and have that satisfaction of finishing it.
00:37:08.719 --> 00:37:10.800
So, like an oral surgeon is probably the best job in the world.
00:37:11.119 --> 00:37:12.159
Or injury pull up.
00:37:12.400 --> 00:37:14.400
I love the immediate tooth.
00:37:15.039 --> 00:37:15.760
Job's done, see you later.
00:37:15.920 --> 00:37:17.440
Yeah, and you're holding it in the air, aren't you?
00:37:17.519 --> 00:37:20.400
It's just like, yeah, ripping.
00:37:21.840 --> 00:37:23.199
The patient's terrified.
00:37:23.519 --> 00:37:23.840
Exactly.
00:37:23.920 --> 00:37:26.559
This like red dots across the wall.
00:37:26.880 --> 00:37:27.599
We're happy.
00:37:27.760 --> 00:37:28.639
Yeah, yeah.
00:37:28.800 --> 00:37:29.760
No, that's great.
00:37:29.920 --> 00:37:32.960
Okay, let's leave it there, um, because you are a busy man.
00:37:33.119 --> 00:37:34.000
Thank you for your time.
00:37:34.320 --> 00:37:34.880
Pleasure, thank you.
00:37:35.199 --> 00:37:36.400
And good luck on this venture.
00:37:36.719 --> 00:37:37.519
Thank you.
00:00:00.080 --> 00:00:02.560
I'm Aaron Yusuf and this is Neutral Zone.
00:00:09.359 --> 00:00:10.080
Hi Aaron.
00:00:10.320 --> 00:00:11.919
Welcome to Neutral Zone.
00:00:12.240 --> 00:00:12.560
Hi.
00:00:14.320 --> 00:00:16.079
We're on a building site today.
00:00:16.320 --> 00:00:16.960
Yeah.
00:00:17.359 --> 00:00:20.559
Are you guys expanding or is this like a new site?
00:00:20.879 --> 00:00:22.079
Uh a bit of both, really.
00:00:22.160 --> 00:00:25.199
We've uh we've got to a limit and we're building something.
00:00:25.440 --> 00:00:29.120
We got an opportunity to buy at uh old tanderi shop, so we did.
00:00:29.280 --> 00:00:30.480
And so yeah, that's what we do.
00:00:30.719 --> 00:00:31.039
We are.
00:00:31.120 --> 00:00:31.280
Yeah.
00:00:31.519 --> 00:00:32.560
It's very rustic today.
00:00:32.719 --> 00:00:33.200
I like this.
00:00:33.600 --> 00:00:34.320
Yeah, it's cool.
00:00:34.640 --> 00:00:36.399
We're gonna jump straight in.
00:00:36.560 --> 00:00:37.439
We always do.
00:00:37.679 --> 00:00:41.600
How much of your identity, Aaron, do you think is tied to being a dentist?
00:00:41.920 --> 00:00:43.359
Yeah, a massive amount.
00:00:43.600 --> 00:00:54.079
Uh it it wasn't necessarily that I had to be a dentist, it could be anything, but I think a lot of what I do, a lot of what I believe in is or enjoy is problem solving.
00:00:54.240 --> 00:00:56.320
And I think dentistry is full of problem solving.
00:00:56.399 --> 00:01:02.079
I think lots of careers are, and I think that that means that if there's a problem, I want to solve it.
00:01:02.159 --> 00:01:04.879
And so that is kind of my hobby, I think.
00:01:05.120 --> 00:01:09.040
I uh I bought a PlayStation 5 to offset that a little bit.
00:01:09.120 --> 00:01:16.799
So I'm uh completing my first PlayStation 5 game in like I don't know, 20 years the other day.
00:01:17.120 --> 00:01:18.079
Spider-Man 2.
00:01:18.159 --> 00:01:18.799
It was really good.
00:01:18.959 --> 00:01:20.159
But yeah, so yeah.
00:01:20.400 --> 00:01:21.840
You like the problem solving bit of it?
00:01:22.079 --> 00:01:23.359
I like the problem solving part of it.
00:01:23.439 --> 00:01:23.519
Yeah.
00:01:23.760 --> 00:01:27.359
And if you're not a dentist, then who what other hats do you have on?
00:01:27.840 --> 00:01:30.000
Uh dad hat, definitely.
00:01:30.159 --> 00:01:39.200
Um, although my wife is just amazing, so looks after everybody uh massively.
00:01:39.359 --> 00:01:41.599
So uh yeah, that's really good.
00:01:41.760 --> 00:01:44.079
But um barbecue, I like to barbecue.
00:01:44.239 --> 00:01:45.519
Yeah, I'm enjoying that.
00:01:45.840 --> 00:01:46.079
Yeah.
00:01:46.319 --> 00:01:51.840
Although I just deal with just meat, and then all of the other sides have to be dealt with mims basically.
00:01:52.239 --> 00:01:52.640
Yeah.
00:01:52.799 --> 00:01:57.120
But weirdly, I get all the credit for the meat, and she gets none the credit for the amazing style.
00:01:57.280 --> 00:01:57.519
She does.
00:01:57.599 --> 00:01:57.920
I know.
00:01:58.000 --> 00:02:02.319
So just wanted to put out there, she should be credited for all of the sides forever.
00:02:04.640 --> 00:02:06.079
Ah, shout out to her.
00:02:06.239 --> 00:02:07.760
And how old are your kids?
00:02:08.000 --> 00:02:09.199
Uh 13 and 10.
00:02:09.360 --> 00:02:11.039
Oh, so you're going into teenager bit.
00:02:11.599 --> 00:02:13.680
We're fully into the teenage bit, yeah.
00:02:13.840 --> 00:02:15.680
It's impressive, yeah, it's impressive.
00:02:16.000 --> 00:02:19.039
Would you recommend do you have sons or daughters?
00:02:19.439 --> 00:02:19.759
Daughters.
00:02:19.840 --> 00:02:22.639
I've got a Naya who's 13 and Eevee who is 10.
00:02:22.879 --> 00:02:25.280
Would you recommend dentistry to to your daughters?
00:02:25.599 --> 00:02:26.960
Uh, it's a good question.
00:02:27.120 --> 00:02:34.800
I think that it's harder than it was, but I think that it's all this cumulative stuff.
00:02:34.879 --> 00:02:45.759
I'm a big believer in compounding, and I think that as you go on year by year, it does get a little bit easier, but you just have to go through that tough part at the start.
00:02:45.919 --> 00:02:48.240
But I've got no experience of any other career.
00:02:48.400 --> 00:02:54.719
So I'm assuming that most careers you have to go through that tough bit before you get to the bit where actually life gets a bit easier.
00:02:55.039 --> 00:02:55.199
Yeah.
00:02:55.280 --> 00:02:59.360
So I wouldn't say no, but at least they know what they're getting into.
00:03:00.080 --> 00:03:02.240
Why do you say you think it's harder now?
00:03:02.560 --> 00:03:05.360
I think it's harder because there's just more expectation.
00:03:05.599 --> 00:03:12.400
So I t I teach a lot and I always, and one of the things we do is like an associate school.
00:03:12.639 --> 00:03:30.479
So it's when I had a my very first NHS practice, we I found that people coming in needed like five or six things like exceptional matrices or communication, uh, those kind of little bits and and rubber down.
00:03:30.960 --> 00:03:40.319
But we always had it so that uh we have this bit where we talk about taking pictures and showing what you can what you can see.
00:03:40.560 --> 00:03:48.960
And when you take a picture of your work, it's really, really humbling because you look at it and it's never as good as you want it to be.
00:03:49.199 --> 00:03:56.400
And when I did that at the very start, we had like dental update journals, which were really crappy pictures.
00:03:56.560 --> 00:04:00.879
It would wait a month before you see it saw anybody's work, and it was like a mile away.
00:04:01.439 --> 00:04:10.800
Now you have everybody putting it on Instagram and it's in high death glossy, yeah, they can AI it now and all of this kind of stuff.
00:04:10.960 --> 00:04:14.960
And so it is really humbling because you look at it and you think, I'm not good enough.
00:04:15.120 --> 00:04:28.079
Because it takes ages to get there, and you forget that that person has taken about 30 or was there like a hundred pieces of work and must put one piece of work up at an angle with twin flash and all of this kind of stuff.
00:04:28.319 --> 00:04:29.360
Yeah, on the best day.
00:04:29.680 --> 00:04:30.079
Exactly.
00:04:30.160 --> 00:04:33.759
And I think people's expectations are higher, patients' expectations are higher.
00:04:34.399 --> 00:04:36.480
Did you always think you were going to be a dentist?
00:04:36.720 --> 00:04:38.720
Do you consider anything else?
00:04:39.279 --> 00:04:40.639
Uh no.
00:04:41.199 --> 00:04:42.560
Well, not no.
00:04:42.800 --> 00:04:50.160
At like 16 I did uh work experience and it was in an office and I didn't like it.
00:04:50.240 --> 00:04:54.800
And then a friend's mum said, Why don't you try working the dental practice I'm at?
00:04:55.040 --> 00:04:58.319
It was an orthodontic practice and it was better than the other one.
00:04:58.399 --> 00:05:00.480
So I was like, Well, let's just do that.
00:05:01.439 --> 00:05:03.120
And now you're an endodontist.
00:05:03.439 --> 00:05:04.000
Yeah, yeah.
00:05:04.160 --> 00:05:05.120
I do a bit of endo.
00:05:05.759 --> 00:05:06.959
What do you like about endo?
00:05:08.480 --> 00:05:10.319
I can't think of anything worse.
00:05:12.240 --> 00:05:13.360
Um, yeah.
00:05:13.600 --> 00:05:14.240
I don't know.
00:05:14.399 --> 00:05:16.000
It's it's good.
00:05:16.160 --> 00:05:26.240
It's you get to me you get I like I like challenges, I like problem solving, and I like gadgets, and it has everything combined into one.
00:05:26.399 --> 00:05:28.000
But again, I just fell ease with it.
00:05:28.079 --> 00:05:31.839
It wasn't like I specifically went, I love endo, let's just do it.
00:05:32.160 --> 00:05:40.000
You do it, you get training to do something, you get better at it, and suddenly because you're better at it, you like it, and then it kind of revolves around.
00:05:40.079 --> 00:05:48.160
And it fits into owning practices and kind of all of that kind of stuff, nice two-hour chunk appointment where you're not then yeah.
00:05:48.720 --> 00:05:49.040
Yeah.
00:05:49.199 --> 00:05:53.519
They're the best days, I think, where you've got more treatment, less patience.
00:05:53.759 --> 00:05:54.000
Yeah.
00:05:54.079 --> 00:05:54.240
Yeah.
00:05:54.399 --> 00:05:55.120
That fly.
00:05:55.439 --> 00:05:55.839
Exactly.
00:05:56.000 --> 00:05:58.399
You can just get into that zone and just do it's nice.
00:05:58.720 --> 00:05:59.519
Flow state.
00:05:59.680 --> 00:06:00.240
Yeah.
00:06:00.560 --> 00:06:09.040
Outside of um work, outside of endo, and you mentioned barbecuing, is there anything like other hobbies you have that you think help you look after yourself?
00:06:09.680 --> 00:06:20.079
So I've just well, I say I just started, about I guess a year and a half ago, I was I started with the RV fitness team and Craig.
00:06:20.560 --> 00:06:25.360
Um so I've been in it in like a health mode.
00:06:25.439 --> 00:06:28.399
So I've been lost like 15 kilograms, so it's not bad.
00:06:28.879 --> 00:06:30.720
Yeah, they're really good, really, really good.
00:06:30.879 --> 00:06:43.680
Um, and you know, it was kind of a bit of comfort because they're all well, not Craig's not Asian, but it's kind of like a bunch of Asian dentists who you kind of think have gone through something similar.
00:06:43.839 --> 00:06:54.560
You kind of you can connect um with them and they have kind of taken that journey of just getting better to health.
00:06:54.720 --> 00:07:09.439
I think a lot of I like I'm 44, so I think a lot of 40-year-olds, four-year-old men are kind of going through that phase where you kind of look at yourself, the kids are old enough, not that they can look after themselves, but that you're not having to be constantly with them.
00:07:09.600 --> 00:07:16.879
So, got time for gym, got time for nutrition, got time for dry chicken breasts and and veg.
00:07:17.360 --> 00:07:18.160
So, yeah.
00:07:18.319 --> 00:07:20.240
So, yeah, so I'm doing that at the moment.
00:07:20.319 --> 00:07:30.160
So that that you know what, that takes up a lot of mental energy just to kind of think about your meal plan and workout.
00:07:31.360 --> 00:07:32.000
Yeah, exactly.
00:07:32.480 --> 00:07:32.959
Cracking.
00:07:33.199 --> 00:07:33.680
Exactly.
00:07:33.920 --> 00:07:36.079
What sort of stuff do they have you doing in the gym?
00:07:36.319 --> 00:07:37.519
Uh they rotate it.
00:07:37.759 --> 00:07:53.279
It's mostly kind of weights, it's the kind of 10,000 steps, build muscle, three three steps of gym a week, but it's that like nobody told me about, or nobody previously had told me like going to failure, which just sounds scary.
00:07:53.439 --> 00:07:55.199
Well, it is scary, yeah.
00:07:56.560 --> 00:07:58.160
Just keep lifting spill you drop.
00:07:58.560 --> 00:07:59.279
Yeah, exactly.
00:07:59.439 --> 00:08:00.240
On yourself, yeah.
00:08:00.639 --> 00:08:01.600
After a busy day.
00:08:01.759 --> 00:08:02.240
Exactly.
00:08:02.319 --> 00:08:02.959
Well, this is it.
00:08:03.120 --> 00:08:03.600
This is it.
00:08:03.680 --> 00:08:08.800
It's all about and it's just uh again, it was it's it's a problem, isn't it?
00:08:09.120 --> 00:08:14.399
It's problem solving, it's finding when you're best in the day to do it and different days to do it.
00:08:14.480 --> 00:08:21.519
It's just it's all it's like life is just this massive jigsaw, isn't it, where everything's moving and you're just trying to fit everything together.
00:08:22.160 --> 00:08:25.519
Balance or some kind of balance.
00:08:25.759 --> 00:08:26.079
Yeah.
00:08:26.319 --> 00:08:31.040
Since you've started the fitness thing, do you do you notice yourself feeling better at work for doing it?
00:08:31.519 --> 00:08:33.120
Better at work for doing it.
00:08:33.360 --> 00:08:34.879
Uh I don't know.
00:08:35.200 --> 00:08:39.360
I probably feel better about myself.
00:08:39.679 --> 00:08:44.559
Um And I definitely think I don't know if it makes me better at work.
00:08:44.639 --> 00:08:48.080
It's like it can lift heavier files, maybe.
00:08:48.159 --> 00:08:48.720
I don't know.
00:08:48.960 --> 00:08:52.720
Like those size 70k files are like no problem at all, anyone.
00:08:52.960 --> 00:08:56.639
But no, I think it just it just makes me feel better, I think.
00:08:56.799 --> 00:08:58.000
On different days, right?
00:08:58.080 --> 00:09:00.159
So I'm I'm in a calorie deficit.
00:09:00.399 --> 00:09:04.879
Um, so I guess that's a discipline, isn't it?
00:09:05.120 --> 00:09:06.159
It is, it's hard.
00:09:06.320 --> 00:09:07.279
It's really, really hard.
00:09:07.519 --> 00:09:07.679
Okay.
00:09:07.919 --> 00:09:09.679
Do you track all the meals and the macros?
00:09:10.080 --> 00:09:10.240
Yeah.
00:09:10.720 --> 00:09:11.279
It's tricky.
00:09:11.519 --> 00:09:12.240
It is tricky.
00:09:12.399 --> 00:09:13.039
It is tricky.
00:09:13.200 --> 00:09:17.519
I I just do wonder whether I should have done that a long time ago.
00:09:17.759 --> 00:09:32.960
Um, but I I you know, I so I used to live in um Collier's Wood, and it used to be strictly work, and then it I was either work or out, pretty much.
00:09:33.200 --> 00:09:38.000
And then they like that little area has like a KFC drive-thru.
00:09:38.399 --> 00:09:41.120
I reckon I would probably go there like four times a week.
00:09:41.360 --> 00:09:41.679
Really?
00:09:41.759 --> 00:09:41.919
Yeah.
00:09:42.159 --> 00:09:42.720
At one point.
00:09:43.039 --> 00:09:43.360
Yeah.
00:09:43.600 --> 00:09:43.919
Yeah.
00:09:44.000 --> 00:09:46.799
It was just like, why would you not want KFC?
00:09:48.720 --> 00:09:49.360
Yeah.
00:09:49.679 --> 00:09:51.759
I like uh I like a cheeky KFC.
00:09:52.240 --> 00:09:58.320
In fact, uh where I work every summer we have a a summer barbecue and it's just champagne and KFC.
00:09:58.480 --> 00:10:00.799
Oh, see that's that's just my tradition.
00:10:01.840 --> 00:10:03.679
I think we should yeah, we'll instigate that.
00:10:04.000 --> 00:10:05.919
It's so chic in Harlem Park.
00:10:08.320 --> 00:10:11.120
What do you think you'd be if you weren't a dentist, Aaron?
00:10:12.320 --> 00:10:14.159
Uh I don't know.
00:10:15.200 --> 00:10:17.360
I generally live somewhere else.
00:10:17.600 --> 00:10:18.320
Yeah, yeah.
00:10:18.480 --> 00:10:19.600
I think do you know what?
00:10:19.679 --> 00:10:26.799
I heard of one person who um was a god, what was it?
00:10:27.120 --> 00:10:35.919
Something like when there's a international crisis, it's a charity organization that involves logistics.
00:10:36.080 --> 00:10:46.639
I don't know what they exactly do, but like he uses his problem solving skills to kind of work out how to get packages of food to certain places with certain things.
00:10:46.960 --> 00:10:50.000
Yeah, I was like, that sounds really, really cool.
00:10:52.320 --> 00:10:53.679
Yeah, exactly, exactly.
00:10:53.759 --> 00:10:54.559
You're not on the plane.
00:10:55.840 --> 00:10:56.320
Yeah, yeah.
00:10:56.559 --> 00:11:03.600
One day a week I do admin days, but imagine waking up tired on an on a day and just thinking, oh, I work from home today.
00:11:03.759 --> 00:11:03.919
Yeah.
00:11:04.080 --> 00:11:05.360
Oh, it'd just be so must be.
00:11:05.759 --> 00:11:07.679
What do you find toughest about a job?
00:11:07.919 --> 00:11:09.600
Uh just the relentlessness of it.
00:11:09.759 --> 00:11:18.720
It's like re like see one patient, reset, go again, and all the extra admin stuff that then just comes on top of that.
00:11:18.879 --> 00:11:32.960
So notes and all of that, and then you make something easier by getting something like Heidi AI or whatever it is, and then all of a sudden there's more stuff on top of that.
00:11:33.039 --> 00:11:41.120
So it's you keep whatever you feed in and whatever you think can make you quicker, you then end up leaving room for more stuff on top of that.
00:11:42.000 --> 00:11:45.200
And you have to make sure that's working in the morning and exactly.
00:11:45.440 --> 00:11:47.759
And it's issues that you never thought you'd have, right?
00:11:47.840 --> 00:12:01.759
And I mean that's that's just the dentistry side, but then the the management side is just like ish like working out if this thing is GDPR compliant or what a DPA agreement is or what this like, yeah.
00:12:02.159 --> 00:12:05.919
Do you like that you're a practice owner and clinician?
00:12:06.159 --> 00:12:09.200
Do you like the balance or or the mixture or yeah?
00:12:09.279 --> 00:12:15.360
So I I teach practice ownership and obviously doing endo and a bit of general.
00:12:15.519 --> 00:12:18.480
And I love it because I think each day I'm doing something different.
00:12:18.799 --> 00:12:33.679
The problem then becomes when you add an extra thing to the mix, like buying a new practice or building uh building a site, and that's partly why you know you've got partners like George, Ben, Mo, Fish.
00:12:34.159 --> 00:12:43.120
Uh just it makes it more fun because then you can you can like enjoy your triumphs together, but also bitch together.
00:12:43.279 --> 00:12:45.279
And you know, it's it's it's quite fun.
00:12:45.519 --> 00:12:46.240
You're mates, aren't you?
00:12:46.320 --> 00:12:46.559
Really?
00:12:46.799 --> 00:12:47.519
Yeah, yeah, yeah.
00:12:47.600 --> 00:12:50.080
We yeah, I've known all of them for a really, really long time.
00:12:50.159 --> 00:12:51.679
And it's just it's it's good fun.
00:12:51.919 --> 00:12:52.159
Yeah.
00:12:52.399 --> 00:12:53.759
Definitely couldn't do it alone.
00:12:54.000 --> 00:12:58.240
No, it's just not uh no, it's just not it's not not enjoyable.
00:12:58.399 --> 00:13:00.159
No, it's not enjoyable, I don't think.
00:13:00.399 --> 00:13:02.639
And what do you love about the job?
00:13:04.000 --> 00:13:12.320
Uh as in my my role in general out of all three, I love that I'm doing something different each time.
00:13:12.480 --> 00:13:21.279
I love that I'm meeting new people, I love that problem solving or interacting uh in different ways with different people.
00:13:21.440 --> 00:13:25.759
I think have you ever had like good mentors throughout your careers?
00:13:26.080 --> 00:13:37.919
Anyone spring to mind or uh Yeah, I think there's loads of people that I've picked up stuff from.
00:13:38.320 --> 00:13:39.600
I think so.
00:13:39.679 --> 00:13:45.039
Neil, the first Neil Douglas, the first guy that I worked for, learned a lot from him.
00:13:45.360 --> 00:13:51.200
Lynn, first sort of official practice manager I had, learned a lot from her.
00:13:51.440 --> 00:14:04.559
Uh and then these guys like George, Mo, uh Vish and Ben, I think they all they might be a bit younger than me, but they've all got just different life experiences.
00:14:04.720 --> 00:14:07.279
I think you can learn something off everyone, yeah.
00:14:07.440 --> 00:14:10.639
I think you know that thing about how everyone's got like five stories.
00:14:11.279 --> 00:14:20.000
There's also everyone's got like a different outlook and a different view on things, and you can just pick up stuff from people all the time.
00:14:20.639 --> 00:14:21.840
You just need to listen, really.
00:14:22.159 --> 00:14:23.679
Five stories, that's interesting.
00:14:24.080 --> 00:14:25.039
You know what I'm gonna ask you now.
00:14:25.200 --> 00:14:26.320
I know what you've been asking.
00:14:26.639 --> 00:14:27.600
I know what you've been asked.
00:14:27.759 --> 00:14:29.679
What would one of your five stories be?
00:14:30.000 --> 00:14:40.000
One of my five stories is uh I was at Hardev, who's a dentist's brother's wedding in India, and we went to Chandaga.
00:14:40.720 --> 00:14:44.799
And it was it was such a cool adventure because never been to India before.
00:14:44.960 --> 00:14:49.039
So my I I'm originally from well, I'm born here, but my parents are Caribbean.
00:14:49.679 --> 00:14:58.720
So India was just like completely new to me to the point at which got off there was like no uh wing mirrors on the cars and just going, where are we going?
00:14:58.879 --> 00:15:06.080
So we went to Delhi first, got on a train, went to the toilet, like there's a hole, so do your stuff.
00:15:06.240 --> 00:15:11.519
Um, and then so it was all like really new experiences, but anyway, this is a long story.
00:15:11.840 --> 00:15:12.320
Go for it.
00:15:12.799 --> 00:15:21.039
Uh uh, like we were worried about getting ill before the wedding, so we only ate McDonald's chicken macaraja.
00:15:21.360 --> 00:15:22.720
Macaraja burger?
00:15:23.120 --> 00:15:27.600
Random, but we got no sauce on it, so we just had the burger buns and the chicken.
00:15:27.679 --> 00:15:30.799
We were only in Delhi for like two days before going on to Chandaga.
00:15:31.120 --> 00:15:35.679
Uh, and then one night we went a friend of mine, Omar's cousin, took us to this meal.
00:15:35.840 --> 00:15:38.080
I swear it was the best meal we've ever had.
00:15:38.159 --> 00:15:41.679
He just he was there with us and kind of knew, you know, like when you know what to order.
00:15:41.759 --> 00:15:41.840
Yeah.
00:15:42.240 --> 00:15:44.399
KFC, you know, when you know what to order.
00:15:44.639 --> 00:15:50.080
Um, and it was it was really good, but we were just not well afterwards.
00:15:50.240 --> 00:15:50.559
Really?
00:15:50.799 --> 00:15:51.039
Yeah.
00:15:51.279 --> 00:15:55.120
The next so the that whole trip we went great.
00:15:55.360 --> 00:15:59.759
And then we got to Chundika, and Chandika's like, is it zones?
00:16:00.080 --> 00:16:03.600
I think it's zones, they call it all the block or something.
00:16:03.679 --> 00:16:07.679
Well, zones or blocks, is that one, two, three, four, five, up to whatever it was.
00:16:07.919 --> 00:16:09.600
And the guys went for dinner.
00:16:09.840 --> 00:16:12.879
I then felt a bit better and I was like, I'll join you for dinner.
00:16:12.960 --> 00:16:18.639
And this is thought pre-mobile phones, but like it wasn't like roaming and all that kind of stuff.
00:16:19.039 --> 00:16:19.519
Taking photos.
00:16:19.919 --> 00:16:20.720
Yeah, exactly.
00:16:20.879 --> 00:16:27.919
So I they were like, Well, okay, just get in a tuk-tuk and go to um zone 16.
00:16:28.159 --> 00:16:30.480
And I was like, okay, I'll go to zone 16.
00:16:30.559 --> 00:16:32.159
And we were like in zone eight.
00:16:32.320 --> 00:16:36.559
So you'd assume that you go 9, 10, 11, 12, whatever, anyway.
00:16:36.720 --> 00:16:48.000
So jump in a taxi, and because I look Indian, people look at me when I I'm not speaking like Punjabi, and they're like, You're just faking this, what are you doing?
00:16:48.080 --> 00:17:02.639
So I got in this this guy, this thing, and there's another guy next to me, we were sharing this tutuck, and this guy went was just speaking uh to the driver, and they were just laughing, looking at me, laughing, looking at me, laughing.
00:17:02.799 --> 00:17:09.200
And this guy doesn't stop the tut tuk, but the other guy looks at me and goes, good luck, and then jumps out.
00:17:09.359 --> 00:17:10.960
I was like, This is Dodge's.
00:17:11.279 --> 00:17:17.440
I know, and so we're like, we went like eight, nine, ten, and then nothing for a while.
00:17:17.599 --> 00:17:22.319
Then there was a field, then there was cows, and then there was like a burning building.
00:17:22.640 --> 00:17:35.680
I was like, and I'm sitting there, and this thing's going like this, and I think the guys were trying to phone me, but because the tuk-tuk's just bouncing up and down, I can't feel the vibrations, and I'm thinking, I'm gonna be, I'm gonna be uh I'm gonna be robbed.
00:17:35.839 --> 00:17:40.720
And then like as we get more into a countryside, I'm thinking, you might kill a little or kill.
00:17:41.279 --> 00:17:42.400
I'm like, well.
00:17:43.119 --> 00:17:44.319
What where didn't we go?
00:17:44.559 --> 00:17:46.559
Anyway, we he just didn't know where he's going.
00:17:47.119 --> 00:17:53.279
He pulled around to zone like 19 and I just jumped out and ran and then made it to the restaurant.
00:17:53.759 --> 00:17:55.359
Yeah, that's one of my stories.
00:17:55.759 --> 00:17:56.720
It's not a bad one.
00:17:57.119 --> 00:17:59.680
Yeah, it's yeah, the time I was kidnapped in India.
00:17:59.759 --> 00:18:00.000
Yeah.
00:18:00.319 --> 00:18:01.519
What did that teach you?
00:18:01.839 --> 00:18:04.880
It's it told me I could run.
00:18:06.720 --> 00:18:08.319
And that fight or flight gets in.
00:18:08.640 --> 00:18:09.920
Exactly, exactly.
00:18:10.160 --> 00:18:12.160
Um, you mentioned you do some teaching, Aaron.
00:18:12.559 --> 00:18:14.799
What makes a good student?
00:18:15.440 --> 00:18:26.880
I think someone that's open to listening, uh, and some that's open to changing what they're doing, uh, even if it's just like a little bit or incrementally, I think that's that's the key.
00:18:27.119 --> 00:18:39.359
What we found when we were doing, we started a this course with the NHS actually, and it was that a lot of people wanted to start doing something, but then didn't have the kit to do it.
00:18:39.599 --> 00:18:44.400
So luckily the NHS found uh funded giving them the kit.
00:18:44.480 --> 00:18:50.000
So for example, rubber dam, we'd give a rubber dam kit so you could instantly apply it to practice.
00:18:50.079 --> 00:18:50.400
Yes, yeah.
00:18:50.720 --> 00:18:51.119
Exactly.
00:18:51.279 --> 00:18:59.519
But then even then with that, we need to be willing to put it into practice, have that extra 10 minutes for your appointment to kind of go forward from that.
00:18:59.680 --> 00:19:01.359
So composite matrixing.
00:19:01.440 --> 00:19:05.440
So we gave them uh an incidental have sorted us out with some some stuff.
00:19:05.680 --> 00:19:14.880
Uh and being able to use that, it's just it's just I think it's a game changer if if people then take the time to do it.
00:19:15.039 --> 00:19:18.000
Because if you do it wrong, then you're just doing the wrong thing.
00:19:18.160 --> 00:19:28.880
If you're doing it, I say wrong, there's so many varieties of right, isn't there, or so many different varieties of wrong that I think you know, it's just getting better incrementally.
00:19:29.519 --> 00:19:31.279
What do you think makes a bad student?
00:19:31.680 --> 00:19:46.480
A bad student is um is someone that has dismissed everything right from the off, so instantly feels that they can't learn or won't listen.
00:19:46.640 --> 00:19:48.160
I think it's just it's just that.
00:19:48.640 --> 00:19:50.799
It's you you can have that negative mindset.
00:19:50.960 --> 00:19:52.640
I think it'll have to be an open mindset.
00:19:53.119 --> 00:19:55.200
Yeah, they've kind of already decided before.
00:19:55.839 --> 00:19:56.799
Yeah, I think so.
00:19:56.960 --> 00:20:01.759
I think it's definitely Has there ever been a time that you thought you'd step back from dentistry?
00:20:02.880 --> 00:20:04.400
You'd quite enjoy it as a whole.
00:20:04.960 --> 00:20:16.160
Yeah, I think over the course of the last 13 years with the kids, I've had time where times where I've been looking after the kids.
00:20:16.880 --> 00:20:22.480
As in not like one whilst Namasha's been at work, um, so I've taken some days off.
00:20:22.640 --> 00:20:26.240
And but it's always been an ebb and flow and it's always been quite nice.
00:20:26.480 --> 00:20:34.799
What we do do actually is I so I I genuinely work probably like sixteen hours a day.
00:20:34.960 --> 00:20:36.880
Ma I mean 18 to 16.
00:20:37.039 --> 00:20:37.920
It honestly is conc.
00:20:38.799 --> 00:20:38.960
No.
00:20:39.119 --> 00:20:41.279
No, like with everything, everything.
00:20:41.519 --> 00:20:45.759
So I get so WhatsApp messages, I'm probably getting, I mean, you'll see my phone over there.
00:20:45.839 --> 00:20:48.480
Can you see how many notifications are already there, right?
00:20:48.799 --> 00:20:49.759
So yeah, yeah.
00:20:49.839 --> 00:20:55.519
So it's like a hundred, a hundred emails a day, like 40, 50 WhatsApp messages of DNA.
00:20:55.680 --> 00:20:57.359
Yeah, it's con it's constant.
00:20:57.759 --> 00:21:03.759
But what we do, and the deal I have with uh my wife is that we take holidays.
00:21:03.839 --> 00:21:07.519
So we managed to do about 10 weeks worth of holidays last last turn.
00:21:07.680 --> 00:21:07.920
Okay.
00:21:08.079 --> 00:21:10.480
So we managed to get to, we did an epic trip.
00:21:10.559 --> 00:21:14.640
So the girls and us have been watching race around the world.
00:21:14.799 --> 00:21:15.119
Uh-huh.
00:21:15.440 --> 00:21:17.279
Across the world, around the world, which anyone.
00:21:17.759 --> 00:21:20.400
And uh so we're doing lots of different things.
00:21:20.480 --> 00:21:36.319
So we went to flew into Joe Burg, went safari, we then went to Zimbabwe, crossed over to Botswana, into Zambia, and then flew, and then Namibia, and then flew back from uh Cope Town.
00:21:36.400 --> 00:21:41.279
So like that kind of stuff, like nice three-week chunks where we're just really and proper trips.
00:21:41.440 --> 00:21:41.680
Yeah.
00:21:41.920 --> 00:21:44.079
Quality time, exactly just you guys.
00:21:44.640 --> 00:21:44.960
Exactly.
00:21:45.039 --> 00:21:54.640
But that's always I think wherever is you know what you said about balance, yeah, that's offset by the fact that I am mentally busy most of the time.
00:21:54.960 --> 00:21:55.279
Exactly.
00:21:55.359 --> 00:21:59.839
And the and uh I'm very lucky that the kids are right with that in general.
00:22:00.240 --> 00:22:06.319
And they can snap me out of it, and my wife can also snap me out of it, and I'm just so lucky she just sorts out so much stuff.
00:22:06.640 --> 00:22:08.240
She's doing the behind-the-scenes stuff as well.
00:22:08.480 --> 00:22:09.680
She's the EPS, yeah.
00:22:09.839 --> 00:22:17.759
So oh and like when it comes to family and when it comes to the kids and all of that kind of stuff, it's probably the most important stuff.
00:22:18.000 --> 00:22:18.400
Mm-hmm.
00:22:18.880 --> 00:22:19.440
Mm-mm.
00:22:19.759 --> 00:22:20.079
Yeah.
00:22:20.319 --> 00:22:21.519
Yeah, teamwork isn't really.
00:22:21.920 --> 00:22:22.240
I think it is.
00:22:23.119 --> 00:22:23.599
Yeah, I don't.
00:22:23.759 --> 00:22:25.200
I'm just I'm very lucky that.
00:22:25.440 --> 00:22:27.200
It's relentless like that.
00:22:27.599 --> 00:22:32.960
Do you ever feel like you're getting burnout, or do you reach a certain point and you think I need a holiday?
00:22:33.119 --> 00:22:34.559
Or yeah.
00:22:34.880 --> 00:22:40.960
So I think mentally I'm quite good at going, do you know what?
00:22:41.119 --> 00:22:42.400
Let's just go to sleep tonight.
00:22:42.559 --> 00:22:43.680
And then just go to bed early.
00:22:43.759 --> 00:22:46.480
So I think it might be once every six weeks or four weeks.
00:22:46.640 --> 00:22:48.960
I'm just like, right, nine o'clock, I'm done.
00:22:49.279 --> 00:22:51.839
Or just go, I'm not going to do anything.
00:22:51.920 --> 00:22:54.559
And it's usually I try and wait till the weekend to do it.
00:22:54.640 --> 00:22:56.799
So I've got an Saturday Sunday to catch up.
00:22:56.880 --> 00:23:01.119
Because you miss a day and then it just it just got an extra an extra day.
00:23:01.200 --> 00:23:01.359
Yeah.
00:23:01.519 --> 00:23:03.200
I think holidays are also quite good.
00:23:03.359 --> 00:23:12.160
Although I am away, I am I'll call it deep research or get stuff done that I can't get done.
00:23:12.319 --> 00:23:17.039
I always come back from holiday feeling really energized and kind of done, right, let's do that.
00:23:17.200 --> 00:23:24.960
So for example, this holiday uh started looking at kind of Alex Holmosy stuff, which was quite interesting.
00:23:25.200 --> 00:23:34.480
And I'm trying to work out how to really use AI more apart from the kind of the base level stuff.
00:23:34.559 --> 00:23:37.039
So I'm playing about with Whisper at the moment.
00:23:37.759 --> 00:23:38.000
Whisper.
00:23:38.400 --> 00:23:41.119
Whisper is I I'm like so old school.
00:23:41.200 --> 00:23:42.240
I never did touch typing.
00:23:42.319 --> 00:23:47.279
We like one fast where they put our hands in that, like, you know, under the keypad, and then not.
00:23:47.519 --> 00:23:56.720
So if you if you read anything I write, my my has, my a is always in front of whatever letters it needs to be, so it's AHS instead of has.
00:23:57.200 --> 00:24:01.599
Or like us, ask George if my spelling's atrocious.
00:24:01.839 --> 00:24:04.880
So anything that I can speak to is really good.
00:24:04.960 --> 00:24:08.240
And whisper flow is actually really, really good.
00:24:08.400 --> 00:24:11.599
So WhatsApp messages all of that, and you can actually whisper it.
00:24:11.680 --> 00:24:20.079
So, you know, instead of like, I'm not I feel bad whenever I leave a voice note for someone because I'm like, oh god, I've just created a load of effort for you.
00:24:20.240 --> 00:24:26.799
Um, but whisper flow allows me to do it in a Whisperflow sponsor.
00:24:27.279 --> 00:24:33.519
Um allows you to do it just kind of seamlessly talking and it picks it all up and then just sends it as a message.
00:24:33.759 --> 00:24:34.160
That's right.
00:24:34.720 --> 00:24:36.960
You do that with emails, letters, that sort of thing.
00:24:37.200 --> 00:24:38.000
Yeah, yeah.
00:24:38.160 --> 00:24:41.359
And then sometimes I'll chuck it into Chat GPT too.
00:24:41.440 --> 00:24:51.680
I think that's how most people are using like uh an AI type thing, but I think I really want to get it into more into systems to just make life easier.
00:24:52.160 --> 00:24:54.160
Do you turn your phone off when you're on holiday?
00:24:54.319 --> 00:24:54.559
No.
00:24:54.880 --> 00:24:55.599
No, can't.
00:24:56.000 --> 00:24:57.920
No, I can't can't.
00:24:58.079 --> 00:25:00.000
But it's the Venus review on holiday.
00:25:00.079 --> 00:25:09.039
It's the I think the secret to keeping up with things is that you answer things as soon as they come in.
00:25:09.759 --> 00:25:11.519
Because otherwise you just stack them up.
00:25:11.599 --> 00:25:11.759
Yeah.
00:25:11.920 --> 00:25:12.720
And so you can't.
00:25:12.799 --> 00:25:20.559
So it it you've heard of that thing where you've got uh actually Greg is talking, it's this weekend, but I'd heard it before.
00:25:20.720 --> 00:25:39.119
I think maybe a Chris Barry thing, but you've got a um an originally from somewhere else, obviously, but it's a uh a glass jar, and if you want to fill it up, you cut the big s the big stuff in the big stones in it, then you put the small pebbles and then you fill the rest with sand.
00:25:39.359 --> 00:25:42.319
You wouldn't fill it all up with sand and then put the other bits in.
00:25:42.480 --> 00:25:54.240
So I think when it comes to filtering stuff that comes through, you've got the thing that the RB, I think it's almost the reverse with it, is that you've got the small stuff like the sand that comes in that you can answer in a one-second email.
00:25:54.480 --> 00:25:55.119
Just with one more down.
00:25:56.799 --> 00:26:03.039
Because it's the end of the day when you're tired and you're sitting there and you're going to And the number of things to answer to is over.
00:26:03.519 --> 00:26:03.759
Exactly.
00:26:04.000 --> 00:26:04.240
Yeah.
00:26:04.480 --> 00:26:11.920
And I'm I'm also very aware that if I don't answer something, then someone is sitting there waiting for me.
00:26:12.079 --> 00:26:12.319
Yeah.
00:26:12.559 --> 00:26:15.039
And they can't do what they need to do until I answer it.
00:26:15.200 --> 00:26:20.559
So if I can Do you know I think you only get that insight if you've had a project to do yourself.
00:26:20.720 --> 00:26:27.759
Like it's like when when I used to run a course, you'd be waiting on someone's easy response for weeks holding something back.
00:26:27.839 --> 00:26:32.960
And then I think once you've been on that end of it, you're like, I'm not letting somebody do this for my name.
00:26:33.279 --> 00:26:34.240
I think a hundred percent.
00:26:34.319 --> 00:26:36.240
I agree with you massively on that.
00:26:36.480 --> 00:26:43.039
And I think that and it's just the simple stuff that actually is not that.
00:26:43.519 --> 00:26:43.680
Yeah.
00:26:43.839 --> 00:26:46.799
And that's I think that's the that's the really interesting thing.
00:26:47.039 --> 00:26:51.519
Because you don't wouldn't that yeah, it's a bit like waiting for a solicitor to respond, isn't it?
00:26:51.599 --> 00:26:51.759
Yeah.
00:26:51.920 --> 00:26:59.200
And you know that it's a couple of clicks, but they you're in a pile of someone's work and it's a couple of clicks ten clients later.
00:26:59.440 --> 00:26:59.839
Exactly.
00:27:00.079 --> 00:27:01.039
You're not a priority.
00:27:01.279 --> 00:27:02.640
And it's that insight, isn't it?
00:27:02.799 --> 00:27:03.680
Yeah, it's good.
00:27:03.839 --> 00:27:13.359
I think everyone needs to experience or have the insight that they are doing that to someone else as somebody else does it to them.
00:27:14.640 --> 00:27:20.160
And it's not like you could hire a PA, because they don't there's too many eggs in the basket.
00:27:20.240 --> 00:27:21.759
How would they even know what to respond?
00:27:22.000 --> 00:27:22.160
Yeah.
00:27:22.480 --> 00:27:26.400
I was speaking to someone again, we went away this weekend with a couple of families.
00:27:26.480 --> 00:27:38.000
It was a really nice week to end away, and we do it kind of every May bank holiday, and it's just a different, they're all none of them are dentists, they're all different walks of life.
00:27:38.640 --> 00:27:40.960
CEOs, actors, doctors.
00:27:41.200 --> 00:27:42.160
And it's just really interesting.
00:27:42.400 --> 00:27:53.200
Speaking to one of you about having a PA, and it was very much like, well, actually, I had a PA, but I was having to clarify everything so much that it it just wasn't worth having.
00:27:53.440 --> 00:27:55.119
Yeah, just the same number of responses.
00:27:55.440 --> 00:27:55.680
Exactly.
00:27:56.079 --> 00:27:56.480
Just a PA.
00:27:56.880 --> 00:27:57.119
Interesting.
00:27:57.279 --> 00:27:57.519
Yeah.
00:27:57.759 --> 00:27:59.519
One of my best friends is a PA.
00:27:59.839 --> 00:28:04.559
And she's just left uh a guy she's been working for for 14 years, and he's heartbroken.
00:28:04.720 --> 00:28:04.880
Oh.
00:28:05.200 --> 00:28:07.680
Imagine starting again from scratch with someone else.
00:28:08.000 --> 00:28:08.960
Can you imagine?
00:28:09.279 --> 00:28:10.079
That'd be interesting.
00:28:10.319 --> 00:28:10.720
Wow.
00:28:11.519 --> 00:28:16.559
Maybe a good PA knows what, as in like when you maybe after that long.
00:28:16.799 --> 00:28:17.359
Yeah.
00:28:17.599 --> 00:28:24.880
But again, if you're busy with you know fingers in every pie, you're gonna have another person to introduce more work than it's work.
00:28:25.200 --> 00:28:27.119
How how did you meet George?
00:28:27.519 --> 00:28:34.400
So George, uh, so I used to have a practice with John in Leatherhead.
00:28:34.640 --> 00:28:40.079
Uh, and George, after FD training, just dropped his CV through the posts.
00:28:40.400 --> 00:28:58.319
We interviewed him, really liked him, uh, and then he joined so he joined there, then he joined me at the Streatham practice, and then this came up as an opportunity, and then George came here, was ready to move on to work privately, worked here, and now I could sell it to him.
00:28:58.400 --> 00:29:01.759
And George very kindly said, Do you want to buy it with me?
00:29:02.000 --> 00:29:02.319
Nice.
00:29:02.480 --> 00:29:03.200
Yeah, that was it.
00:29:03.440 --> 00:29:04.400
Never look back.
00:29:04.640 --> 00:29:06.480
Never look back, never look back.
00:29:06.640 --> 00:29:06.960
Yeah.
00:29:07.039 --> 00:29:08.559
So I've known him a long time.
00:29:08.880 --> 00:29:11.680
What's it like working with a dental celebrity?
00:29:12.240 --> 00:29:13.039
It's good.
00:29:13.200 --> 00:29:23.680
He's uh honestly, George is um I think what makes him a dental celebrity is that he's just exactly what he is there is what he is in real life.
00:29:24.160 --> 00:29:24.960
Yeah, I think so.
00:29:25.279 --> 00:29:27.920
You mentioned off camera about this 80-20 rule.
00:29:28.079 --> 00:29:28.640
Oh yeah.
00:29:28.880 --> 00:29:30.400
Tell me a bit more about that.
00:29:30.720 --> 00:29:32.720
I think is it Piretsky's rule?
00:29:32.880 --> 00:29:59.440
I think the 80-20 thing is just so important, and you can sh switch your percentages around, but the way I look at it is that there's so many different like phrases or different ways to say it, but it's all the uncomfortable moments in life pushes you forwards, and the 80-20s kind of that it's you've got to do the 80% well, um, but that gets you to where everyone else is.
00:29:59.599 --> 00:30:19.680
It's the 20% that's hard or has a barrier that you need to push past it, and so and and probably maybe slightly to my detriment, I keep going for the 20%, um, and the 80% kind of is almost like that's the kind of automatic thing.
00:30:20.079 --> 00:30:23.759
But the 20% I think is what you tr really try and strive for.
00:30:24.079 --> 00:30:25.680
Where do you think that comes from though?
00:30:25.759 --> 00:30:27.599
Because not everyone does strive for that.
00:30:28.240 --> 00:30:31.039
What makes you keep pushing for more?
00:30:32.000 --> 00:30:36.079
I'm not um motivated by money.
00:30:37.119 --> 00:30:47.440
I have been brought up to want to help help people, I guess, help people to stop people.
00:30:47.599 --> 00:30:55.839
I want to I want to be a productive member of society, I want chimer a purpose.
00:30:56.240 --> 00:30:57.200
Yeah, I think so.
00:30:57.359 --> 00:31:14.160
And I think that if I see that there's an opportunity, and it could be an opportunity to help someone, it could be an opportunity to make more money, it could be an opportunity just as an opportunity, dark opportunity, right?
00:31:14.799 --> 00:31:21.759
When I wasn't on a diet, it was an opportunity to have to have a piece of food that I've never tried before.
00:31:22.000 --> 00:31:22.720
Do you know what I mean?
00:31:23.119 --> 00:31:24.880
KFC have got that pickle burger.
00:31:24.960 --> 00:31:27.680
I'm not I'm in there, that's an opportunity.
00:31:27.920 --> 00:31:34.079
Um but no, I think it's an o it it's the opportunity, and it's taking that opportunity and making something of it.
00:31:34.240 --> 00:31:34.480
Yeah.
00:31:34.720 --> 00:31:35.759
I think is quite cool.
00:31:36.000 --> 00:31:37.200
Or at least trying it.
00:31:37.359 --> 00:31:40.640
And there's plenty of times that I've tried something and gone, yeah, that's not working.
00:31:43.200 --> 00:31:45.680
That's just for fun, just for the pure pleasure of adventure.
00:31:46.160 --> 00:31:46.319
Exactly.
00:31:46.720 --> 00:31:47.519
How I do it.
00:31:47.759 --> 00:31:50.160
Yeah, it's kind of why I started this in a way.
00:31:50.319 --> 00:31:50.799
Yeah.
00:31:51.039 --> 00:31:53.279
And you think, Why where did that come from?
00:31:53.759 --> 00:31:55.119
And then you're and then you're in the middle of it.
00:31:55.359 --> 00:31:55.680
Exactly.
00:31:55.759 --> 00:32:02.400
And then sometimes you l then look back and go, How did I ever not how do I ever think this wasn't something that I should do?
00:32:02.799 --> 00:32:04.640
Just act on these little impulses.
00:32:05.039 --> 00:32:06.960
And I think something always comes out of it.
00:32:07.039 --> 00:32:09.200
And I think that's you know what you said about being student.
00:32:09.279 --> 00:32:09.440
Yeah.
00:32:09.759 --> 00:32:21.039
And you are doing this and you're also learning it, so you are a student, but actually an opportunity, another opportunity might piggyback off the side of this.
00:32:21.119 --> 00:32:23.759
And it might not be something that you ever thought would be possible.
00:32:24.000 --> 00:32:24.319
Yeah.
00:32:24.559 --> 00:32:27.200
Or it's a bit like jobs like that, isn't it?
00:32:27.279 --> 00:32:45.119
Like you so many of them are advertised in traditionally in the BDJ or something, and then you go and do a course and you meet a dentist, and then they're like, Oh, my friend's opening this, and then they're the ones, all that random chat in a pub, and you suddenly you've got a new accountant or exactly.
00:32:45.680 --> 00:32:49.759
And I think those are the ones that those are the people that you made the best connections with.
00:32:49.839 --> 00:32:51.440
And I think those, you know what?
00:32:51.599 --> 00:32:52.319
That is it.
00:32:52.480 --> 00:32:53.920
It's that that's the 20%.
00:32:54.319 --> 00:32:55.680
It's the 20% in a way.
00:32:56.319 --> 00:32:56.640
Randomness.
00:32:57.119 --> 00:32:57.759
Exactly.
00:32:58.240 --> 00:32:58.720
Exactly.
00:32:58.880 --> 00:32:59.839
It's the randomness.
00:33:00.240 --> 00:33:01.359
It's good to be random.
00:33:01.599 --> 00:33:15.920
I think your consciousness puts you in situations where it's comfortable, you're used to, and if you keep going and do the same things that you always do, you'll end up with the same results.
00:33:16.319 --> 00:33:18.079
It's when you And just plateau.
00:33:18.559 --> 00:33:19.200
Exactly.
00:33:19.599 --> 00:33:20.160
Which is fine.
00:33:20.319 --> 00:33:22.319
And that's not a bad thing it's not a bad thing.
00:33:22.400 --> 00:33:22.799
Yeah.
00:33:23.119 --> 00:33:28.319
But those random events are the things that I think really push you forward.
00:33:28.640 --> 00:33:29.759
You just throw yourself in.
00:33:30.000 --> 00:33:30.160
Yeah.
00:33:31.039 --> 00:33:31.359
There you go.
00:33:31.519 --> 00:33:32.160
Ignore the fear.
00:33:32.240 --> 00:33:32.960
Go with your gut.
00:33:33.359 --> 00:33:34.000
Exactly.
00:33:34.240 --> 00:33:35.279
And you know what?
00:33:35.519 --> 00:33:38.079
Between practices, I had to wait.
00:33:38.160 --> 00:33:39.440
I said that I had to wait.
00:33:39.519 --> 00:33:46.160
I I probably waited between Ridgeway and the next practice was five years.
00:33:46.720 --> 00:33:52.240
And that was because it just wasn't the right right bound for family and some kind of stuff.
00:33:52.480 --> 00:33:55.440
So and then it became the right time.
00:33:55.519 --> 00:33:55.839
Mm-hmm.
00:33:56.240 --> 00:33:56.880
What do they call it?
00:33:57.039 --> 00:33:57.839
Divine timing.
00:33:58.079 --> 00:33:58.960
Divine timing.
00:33:59.200 --> 00:34:05.200
When you come up against like failures in the business side or dentistry, how do you deal with them?
00:34:06.000 --> 00:34:17.599
Are you someone that takes it on a lot or are you just kind of solutions or I am I am failures for myself personally?
00:34:17.920 --> 00:34:22.239
Failures for myself with a root canal, I think I take that quite harshly.
00:34:22.719 --> 00:34:28.000
I know it happens and it's great because we can always go, well, you know, biological, non-biological.
00:34:28.159 --> 00:34:33.119
And sometimes I I think of it like, are we like a fish swimming upstream?
00:34:33.360 --> 00:34:37.840
Are you keep paddling and are you actually making any difference?
00:34:38.000 --> 00:34:49.920
And there's a lot of kind of stuff with especially endo that we kind of look at it and go, we've done so many different things, but actually, are our success rates so much better than what they were previously?
00:34:50.239 --> 00:34:50.559
Yeah.
00:34:50.800 --> 00:34:54.800
And then we we then chuck in survival as a kind of ah, surviving.
00:34:55.039 --> 00:35:00.559
I always think period is a good specialty to go into because you could just, you know, your hygiene's still not good enough.
00:35:00.960 --> 00:35:01.360
Exactly.
00:35:01.519 --> 00:35:01.920
Exactly.
00:35:02.320 --> 00:35:03.199
No, a hundred percent.
00:35:03.440 --> 00:35:05.119
A hundred percent, a hundred percent.
00:35:05.199 --> 00:35:05.519
Yeah, yeah.
00:35:05.840 --> 00:35:09.039
Don't do period if anyone's thinking of which specialty.
00:35:09.360 --> 00:35:12.559
Okay, we're gonna round it up because I can't take any more of your time.
00:35:13.039 --> 00:35:18.719
What advice do you wish you'd been given if you went right back to day one being a dentist?
00:35:20.400 --> 00:35:39.599
Um you know what I think about actually is if I could apply the knowledge I had in terms of business to another profession, would I have been more successful?
00:35:40.320 --> 00:36:07.199
So if I look at what I do in terms of working I so I work in the mouth a lot and if I took that and put that same amount of time into learning business or doing something else, could I have just been inventing a I don't know, whatever, and then doing that and then kind of doing like selling that and then doing something else and then would I have liked to be a serial entrepreneur?
00:36:07.360 --> 00:36:08.480
I think that would have been cool.
00:36:08.800 --> 00:36:11.119
It's almost like product development and stuff as that.
00:36:11.519 --> 00:36:12.079
Yeah, I think so.
00:36:12.239 --> 00:36:14.239
I think maybe logistics, like you said.
00:36:14.559 --> 00:36:19.920
But I think I'm so far into it now that I wouldn't because I've got we've got so much.
00:36:21.599 --> 00:36:25.039
Would you miss the clinical if you weren't doing the clinical?
00:36:25.360 --> 00:36:33.840
I've missed the environment, I think, and meeting those patients and the like I think you can get success over the long term, and that's great.
00:36:34.000 --> 00:36:34.079
Yeah.
00:36:34.239 --> 00:36:40.960
But I think in a like a two-hour appointment, I've saved a tooth or I've and what's nice about endo is that you can kind of see the result.
00:36:41.199 --> 00:36:56.559
Like I know that's two-dimensional, uh, but you can see a result and you can instantly it's both very amazing and very humbling, because then sometimes you are I mean, we're talking about half a millimeter, and I think that's the thing in Endo people don't get well.
00:36:56.960 --> 00:37:02.079
Or it you've done the perfect job, and for whatever reason those random cases don't work.
00:37:02.400 --> 00:37:03.119
Yeah, exactly.
00:37:03.199 --> 00:37:08.639
And I think that's I think it's nice to be able to do something and have that satisfaction of finishing it.
00:37:08.719 --> 00:37:10.800
So, like an oral surgeon is probably the best job in the world.
00:37:11.119 --> 00:37:12.159
Or injury pull up.
00:37:12.400 --> 00:37:14.400
I love the immediate tooth.
00:37:15.039 --> 00:37:15.760
Job's done, see you later.
00:37:15.920 --> 00:37:17.440
Yeah, and you're holding it in the air, aren't you?
00:37:17.519 --> 00:37:20.400
It's just like, yeah, ripping.
00:37:21.840 --> 00:37:23.199
The patient's terrified.
00:37:23.519 --> 00:37:23.840
Exactly.
00:37:23.920 --> 00:37:26.559
This like red dots across the wall.
00:37:26.880 --> 00:37:27.599
We're happy.
00:37:27.760 --> 00:37:28.639
Yeah, yeah.
00:37:28.800 --> 00:37:29.760
No, that's great.
00:37:29.920 --> 00:37:32.960
Okay, let's leave it there, um, because you are a busy man.
00:37:33.119 --> 00:37:34.000
Thank you for your time.
00:37:34.320 --> 00:37:34.880
Pleasure, thank you.
00:37:35.199 --> 00:37:36.400
And good luck on this venture.
00:37:36.719 --> 00:37:37.519
Thank you.
