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In this episode Nga Nguyen, Founder of Portalstack, talks about the ways to enhance client experience for small or single-person service providers. He details:
- His background in serial entrepreneurship was the main driver behind Portalstack solving support solutions for small advisory services
- Portalstack as a client management and communication platform target service based businesses minimising manual processes
- How everyone needs to think about client friction from creative professionals to finance services.
- Eliminates manual processes so business service providers can focus on delivering the core business and access to data
- The trend these days is not about being ‘loyal’ to a company for entire careers but more about pursuing interests in multiple services
- Making informed decisions about service providers’ credibility potentially with competitive pricing
- End to end client engagement lifecycles make or break businesses especially start-ups
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