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In this episode of MUSE Views, Brett Wangman discusses his role overseeing the organization’s technology strategy and digital member experience. He manages the Higher Logic platform that powers the MUSE website and community forums, along with systems for membership, payments, and analytics. Much of his current focus is preparing for the upcoming MUSE Inspire conference in Chicago (May 19–22), including managing registration, exhibitor logistics, conference website updates, and the event mobile app.
A key highlight of the conversation is Aidan, a new AI-powered search tool available to logged-in members. Aidan helps users find relevant information across forums, webinars, presentations, and other member resources by allowing natural-language questions and summarizing results with links to the original sources. While it only searches within the MUSE platform, it is designed to surface existing knowledge, reduce duplicate forum questions, and make community resources easier to access. Brett also encourages members to try the tool and share feedback to help improve it.
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