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Your people may not be the problem. Your systems might be.
When something goes wrong at work, it's easy to assume someone dropped the ball. But what if good people are struggling because the systems around them are setting them up to fail?
This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome HR strategist and business consultant Kerri Roberts for a conversation inspired by this week's quote:
"A bad system will beat a good person every time." – W. Edwards Deming
Drawing from years of helping organizations strengthen their people and processes, Kerri shares why high-performing teams don't happen by accident. She explains how unclear expectations, inconsistent communication, and broken systems often create problems leaders mistakenly attribute to employees. Together, they explore practical ways to build accountability, create clarity, and develop an environment where people have the opportunity to succeed instead of simply being expected to.
This conversation is a reminder that before we ask, "Who made the mistake?" we should first ask, "What in the system allowed it to happen?"
Follow and connect with Mpactful Messages:
Website: www.mpactfulmessages.com
LinkedIn: Mpactful Messages
Instagram: @mpactful_messages
Email: connect@mpactfulmessages.com
Credits:
Mpactful Messages: The Let's Talk About It Podcast is hosted by Mayce DelValle (@maycedelvalle) and Missy Washam (@missywasham).
Special Guest: Kerri Roberts (saltandlightadvisors.com | LinkedIn: Kerri Roberts)
Edited by Brandon Manzano.
