Outpatient Simulation Modeling

Here at Mayo Clinic, outpatient labs are consistently engaged with patients throughout the week, particularly early in the week and during morning hours. While this congestion was a concern prior to COVID-19, it became a more pressing issue due to the new urgency to create social distancing for patients. Management Engineering and Consulting was asked to lead a project team to develop recommendations to reduce the number of patients in the lab lobbies at peak hours to increase social distancing. Adam Resnick, Health System Engineer Fellow, and host Tony Chihak discuss the challenging process of developing an accurate simulation model to provide recommendations for implementation.