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Lesley Rito-Costa—Manager at Teknik Salon in Kitchener, Ontario—shares a candid, inspiring path from walking in off the street as an assistant to building a 26-year career as a sought-after colorist and cutter. She talks about learning by doing (and watching) before ever touching scissors, the mentors who shaped her (Joe and Dom), a stint educating other salons, and how motherhood reframed her work–life rhythm.
We dig into what’s changed behind the chair: clients arriving “TikTok-educated,” why long hair and growth serums are trending, rising concerns about thinning, and practical advice on wash frequency, scalp care, and products (from her go-to split-end serum to the “10-10” toner she swears by). Lesley reflects on COVID’s lasting impact—DIY color kits, FaceTime haircuts, and many clients embracing their natural grey—and why great stylists still function as confidence builders, counselors, and community anchors. Plus: how she protects her body, leads with empathy, and why she wants government grants back to attract the next generation into the trade.
It’s a grounded, heart-first conversation about craft, clients, and the everyday moments that turn a salon into family.
Sponsored by Preempt & Prevention – Great Hair Begins with a Great Chair.
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