Successful change communication, with Rachel Miller

In this episode, we hear from one of the world’s leading internal communication experts, Rachel Miller. The author of two books, her latest is Successful Change Communication which we dig into throughout the episode.

We discuss the important role of people managers during change, including how they can adapt corporate change messages for their local context. You’ll learn about emotions during change and what to do when faced with a range of views, feelings, and emotions. There’s advice for you, too, if you’re feeling all the things about a certain change affecting your team. 

Uncertainty comes up, and Rachel gives her advice on what you can do when things are unknown and uncertain but you still need your team’s confidence and motivation.

We cover a lot! This conversation goes broad and deep and is full of rich insight and ideas, so you’ll definitely want a notepad and pen, and maybe a cuppa.

Do let us know what you think of this episode and don’t forget to rate, review, and follow so that other managers can benefit too. You can also email any questions to the podcast at halopsychpod@gmail.com 

To connect with Rachel:

• Rachel’s latest book, Successful Change Communication is out now. If you order from the Kogan Page website, using Rachel’s discount code RACHELMILLER, you’ll get 25% off!

• Rachel’s website: www.allthingsic.com 

• Rachel on LinkedIn: linkedin.com/in/rachelmiller01

• Rachel’s company on LinkedIn: linkedin.com/company/all-things-ic-limited/ 

• Rachel on Instagram: @rachelallthingsic

Studies and resources referenced in this episode:

• Study: Oreg, Bartunek, Lee & Do (2018)

• Study: Sverdlik & Oreg (2023)

• Study: Oreg, Sverdlik, Paine & Seo (2024)

• A checklist of communication and engagement approaches

Useful links:

• ⁠⁠Hayley’s HALO Psychology website⁠⁠, featuring more than 200 free articles, ebooks and other resources.
• ⁠⁠Subscribe to Hayley’s monthly newsletter⁠⁠ with lots of practical tools, tips and downloads to help managers like you.
• ​ Join 42,000 other people and follow Hayley on⁠⁠⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠⁠⁠
• ​ Follow the podcast Instagram⁠⁠⁠⁠⁠⁠⁠ @managewithconfidence⁠⁠⁠⁠⁠⁠⁠ and follow Hayley⁠⁠⁠⁠⁠⁠⁠ @haypsych⁠⁠⁠⁠⁠⁠

This season of Manage with Confidence is brought to you by HALO Psychology.

It has been produced by ⁠⁠⁠⁠⁠⁠⁠Mauro Kenji Serra⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠ Kenji Productions⁠⁠⁠⁠⁠⁠⁠.