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When speaking at this year's Apartmentalize, a common complaint voiced by the audience was finding maintenance team members. With service team turnover rates reportedly approaching 50% year over year in some communities, is it possible that our interview and hiring process is getting in the way? Let's answer that question with a Maintenance Mindset.
In this episode, Paul Rhodes https://www.linkedin.com/in/paul-rhodes-b855572b/ discusses the critical aspects of hiring and retaining skilled maintenance workers in the multifamily industry, emphasizing innovative strategies to attract talent and improve hiring processes.
If you need better maintenance techs, supervisors, or lead hands, this episode shows why the old "experience required" mindset is costing you candidates, time, and money.
Key Topics
The urgent need for skilled maintenance workers in multifamily
Changing perceptions and barriers in maintenance hiring
Effective sourcing and recruitment strategies
The importance of clear job descriptions and expectations
Utilizing digital platforms and social media for recruitment
The role of certifications and experience in hiring decisions
Setting realistic expectations and onboarding plans
The impact of industry stereotypes on attracting talent
Chapters
00:00 Introduction to industry challenges and the need for help
02:28 The skills gap and aging workforce in skilled trades
04:28 Industry demand for HVAC and electrical trades
05:55 Perceptions of plumbing and its income potential
08:00 Changing hiring criteria and removing experience barriers
10:54 Innovative ways to find maintenance candidates
12:48 Defining the role and creating effective job descriptions
16:36 Communication challenges with maintenance teams
19:20 The difficulty of online recruitment for maintenance techs
20:58 Standardizing job titles and sourcing candidates
22:45 Writing concise and appealing job descriptions
24:36 Credentialing and certification requirements
26:30 Setting clear expectations and process for hiring
28:55 Interview process and decision-making
33:24 Closing the vacancy and onboarding new hires
37:26 Preparing candidates for the interview process
40:34 External candidate expectations and interview planning
42:23 Conclusion and next steps for effective hiring
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