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User experience doesn’t belong exclusively to designers. Every decision a restaurant leader makes shapes the guest experience, from menu design and ordering flows to technology platforms and operational processes. In this episode, Joseph Szala explores why UX should be viewed as a leadership respo…
Two California regulations are creating new challenges for restaurant brands. One focuses on website privacy and digital tracking. The other requires allergen disclosures for chain restaurants beginning July 1, 2026. Neither sounds like a growth initiative. Both have the potential to impact resta…
What if the most overlooked technology platform in your restaurant isn’t your POS, loyalty platform, or mobile app—but your menu? Joseph Szala sits down with Lucy Logan, Co-Founder and President of Everybite, to discuss how structured menu data is changing restaurant marketing, operations, personal…
Everyone talks about first-party ordering, but what does “first-party” actually mean? If your guest completes their order on a platform you don’t own, is it really your digital experience—or are you renting it? In this episode, we explore why more multi-unit restaurant brands are moving toward full…
سلب مسئولیت: پادکست و آثار هنری تعبیه شده در این صفحه متعلق به Joseph Szala است که متعلق به صاحب آن است و به Listen Notes، Inc وابسته یا تایید نشده است.