Lessons Learned from the Rogers Outage

On July 8, 2022 Canada experienced one of the largest telecomm outages in recent memory when Rogers Communications experienced a massive network failure. Millions of people were unable to access wifi, or process debit transactions, and even getting a cup of coffee proved difficult. Today three library systems are sharing their stories of how they handled the challenges of that day. They'll tell us what it looked like in their branches, how library staff coped, and what lessons we should all be taking away from this. 

Thanks to Margie Singleton from Vaughan Public Libraries, Michael Ciccone from London Public Library and Laura Warner from Brantford Public Library for sharing their stories.