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What happens when your business grows to the point where you no longer know everything happening inside it?
Jay and Andrew talk about the strange transition from doing everything yourself to building a team that can make good decisions without you. They get into delegation, giving employees room to improve processes, knowing when production needs to take priority, and why good employees eventually need to move from waiting for instructions to simply proceeding unless told otherwise.
They also discuss the tradeoff between time and cash, why hiring competent people can accelerate a company, how to think about employee reviews and frequent feedback, and why business owners should deliberately hire people who know more than they do.
Plus, there is plenty of shop talk along the way, including coolant changes, lessons from IMTS, and an upcoming Matsuura reinstall.
