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Today, we're thrilled to welcome Judy McMurtry to the Lead, Learn, Laugh, Grow podcast.
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She is a dynamic operational business leader and aviation industry expert who's transforming how organizations approach leadership and inclusivity.
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As the former manager at Philadelphia International Airport for Delta Airlines and chair of the Philadelphia Airline Managers Council, Judy led initiatives that improved airport operations by 15 percent in just three years.
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Now, as CEO of JMXL Consultant, she combines her MBA expertise in international business and project management with her role as a certified Maxwell Leadership Team member to help organizations create lasting positive change.
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When she's not serving as Chair of the Engagement and Inclusion Committee at the Henry County Chamber of Commerce or being featured on NBC's Inspiring Women of Philadelphia, you might find Judy on the golf course or exploring different cultures around the world.
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Join us as we dive into Judy's insights on generational workplace dynamics, strategic leadership, and the power of inclusive organizational change.
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Thanks, Alex.
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I'm Nancy, and I'm delighted to introduce your host, a results driven leader who transforms principles into practice.
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Randy Gooch knows what it takes to create real world impact.
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From leading operations as a chief operations officer in education to developing cutting edge career and technical programs, he's proven that effective leadership creates measurable results.
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Through Results Matter Leader Development, he's now sharing these battle tested strategies with leaders across industries.
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His credentials speak volumes, a John Maxwell Certified Executive Director, National Keynote Speaker, and Executive Coach.
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But what truly sets Randy apart is his ability to blend military precision, educational innovation, and business strategy into actionable insights that drive success.
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Let's welcome our host and leadership catalyst, Randy Gooch.
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Good to have you today back on the Lead, Learn, Laugh, Grow podcast.
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I have a great guest for you today, judy, introduce yourself to the audience.
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I'm Judy McMurtry CEO of JM Excel Consultant.
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a business operation consultant company and it's focused on leadership development consulting as far as helping people scale their business as well as workplace culture, depending on what's going on in your business.
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I'm able to help you.
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Even develop training material and do workshops.
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I do public speaking as well.
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That's great, Judy.
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We met years ago at a John Maxwell conference and we've kind of kept at least loose touch over the years.
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we were both doing something a lot different at that point in time.
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I was still full time public schools, doing some of that leadership work on the side.
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You were with, Delta airline and you were doing some interesting things.
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You shared with me part of your story about your work at Delta.
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Could you just tell people about.
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That progression because there were so many wonderful things about just a motivated person Wanting to be better and I was inspired Listening to you share that journey because that sets you up so well to do what you're doing now.
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thank you.
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I started in reservations.
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in the late 80s And worked my way up to become a manager.
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I never wanted to really be a leader, to be honest with you.
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they sought after me for three years and I finally decided, okay, I'll do it.
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And then the weird part about it, when I did become a leader, I, my prayer to God, and I know this sounds crazy, but I used to want the worst possible scenario to happen in my first year.
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he gave it to me the first time.
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I only had six months in as a leader and they made a decision in the hub station.
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This was northwest at the time to let all the leaders off except for one leader.
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We would have least Like 50 liters on a shift there.
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That's how large the station or the operation was.
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And I, and they said, it's Christmas.
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It's typically slow.
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Let's just have one leader, to run the day shift and one at night.
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Now, mind you, I had six months in and I'm like, okay, I'll do it.
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No problem.
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Let's do it.
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And so the, that Christmas morning, I walked into 35 canceled flights because it was a blizzard and I was the only leader on duty So that was my first experience of being a leader.
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I went numb, of course, did a lot of meditation and prayer, I met with my supervisor team And told them, if you don't feel empowered, you are today.
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I'm here to support you.
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And at that point in time, they were like, we got you, Judy.
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No problem.
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They took care of business.
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that's when I realized collaboration is key.
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because we did a great job, I went on a fast track To leadership role with them.
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I went to Hawaii.
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I didn't want to go there either, but I went and was able to do so.
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What do you mean?
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You didn't want to go
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to Hawaii?
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I did not want to go to Hawaii, but I went for about a year and a half, because they had a hard time finding a leader that started my path to know that.
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I was that type of leader that could go into an operation and work with the team and help them turn around, that performance.
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And I left there, we were at a perfect five in every category because I worked with the team.
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Again, I got a chance to know the frontline employees, the, government there that worked at the airport and just a personal influence.
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I've been gifted to bring people together and collaborate.
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So we're stronger together for sure.
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I went back to Detroit, worked on the ramp.
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the ramp is unique because it's like 95 percent male loading the bags, Typically in a hub, you have like 36 managers 33 of them are male, you know, managers.
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And it was only three female, I was the only one outside with the guys.
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me being a female, I had to learn how to still be in charge over the guys, but still give them respect.
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That was, interesting.
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I learned it very well.
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The guys were awesome and we worked excellent as a team anything I needed, they were there for me and taught me how to work with different.
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People, gender culture, really interact, all people coming together is strength I love that we're all different and we come together and we work one common goal.
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We can accomplish anything.
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So at that point, then I ended up going, I was a project leader.
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for Delta never did that before either.
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I remember you telling me a story about when they said you want to be a project leader and you didn't know anything about project management, how'd you go about learning
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I learned, asked a lot of questions, got around people who knew how to do it.
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I got my MBA in project management during the time I was actually going through learning the projects, you know, because you always have to seek out what you need to do.
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So the first time.
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I had nine projects, major ones, and I had no clue about being a project leader, but I learned, and we were very successful Comfort Plus, made six million dollars on that project, and I had a suggestion that I had made to say, hey, we have no technology up front.
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What about if we make this a 24 hour in advance?
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and then we put that out to the public.
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They were a little apprehensive but decided to do it.
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I was with Delta.
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And they decided to go ahead and advertise it 24 hours in advance.
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And we set the project up successfully.
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And it was great.
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All right, and I think you told me also there was a whole lot you could learn online Oh, absolutely You got on YouTube, Google and you just, pulled up your bootstraps and learned it.
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I learned it.
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YouTube is my best friend.
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you have geniuses that create content you look for people already doing the work, you Google it, or you research it.
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It goes back to school.
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It is so many ways that you can learn how to be better in that area.
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And then, you know, I did.
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And it was the same concept.
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Right after that, I went to cargo as a manager that know nothing about logistics.
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I knew airway bill.
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I knew freight.
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That was it.
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But however, again, I learned, but in this case.
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I leaned on the employees.
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I learned each employee about them personally as well as what job skills they had.
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And again, we became successful because of that, but I did help them get developed in certain areas we work collectively as a team and did a great job in that area.
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Great story.
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Quite a pathway and, it's interesting how you're still trying to, give back to others.
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and I haven't, and I let you talk a whole lot about successes, and I don't want to dwell on this, but I know every leader has had more failures than successes.
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Tell me about some big challenges you overcame and, and maybe some things that you know that were times in your life by or either professionally or other things that were caught that if you hadn't have driven through and overcome those, you might not be where you're at and you might not be able to help people quite like you are now.
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Well, when I got sent to Philadelphia, never been a station manager before.
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I didn't know what to do.
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I don't know if you want to call it a failure.
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I take risk.
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this was a failure because let's put it this way.
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I end up, Bringing my, like my degrees and, you know, displaying so people can have confidence that I know what I'm doing and have knowledge and wisdom.
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Frontline people don't care about that.
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I had to learn to meet the employees, the frontline employees and get to know them personally.
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I didn't do that initially, when I, Went to Philadelphia I also had to not multitask put down my, blackberry or, phone,
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That's all right.
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I had one of
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those.
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when the employees come in because we had an open door policy that placed the phone down, right?
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And really be presence.
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So I struggle with that a lot.
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I really did to be present because, your mind's always racing, racing, racing, how do you do this?
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How you do that?
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But to focus on the employees and say, Hey, you're not alone.
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You could really do this and teach them how to do your job.
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So it almost really pushing that control.
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Just because you're a leader, you have to let that go.
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it was a struggle the first couple of months.
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But then after I did that, and this is how the resilience and overcoming, cause the employees were reporting me to human resources saying I was tough and wasn't paying attention to them, once I learned to be present sit down listen and really get to know each employee individually, I was able to be successful with the group.
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I knew it take a team, collaboration I was able to, get the numbers together they were so segregated at this operation and they were really, just not performing.
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It was, there wasn't clicking on all cylinders and trying to understand what that is, why you trying to learn a job at the same time was a challenge.
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I made mistakes especially the first time we had a blizzard, a nor'easter coming in you're supposed to pull out flights.
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And I'm like, okay, we'll just take four out.
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And, the airport was like, what are you kidding?
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Everybody else is shutting down.
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It's a blizzard Don't you understand And I'm like, no, we're good.
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We'll just do four.
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a blessing happened, the Northeastern bypass, shifted.
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we were the only airline flying that day.
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But that wasn't because of my skills.
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It was a
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divine accident.
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That was divine, I didn't know any better.
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it worked out to my favor on that one, but it was learning.
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if you don't know how to be a leader in that type of operation, a lot goes on at the airport.
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People don't understand.
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you see incidents occurring today.
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That stuff happened before social media It's so much going on.
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placed in an airport, which is the 17th largest in the United States with no experience.
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That's, that was scary.
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And that was, trial and error, but we got there.
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We were number 21.
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then became number 1 and stayed in the top 5 in 6 months That's a lot of trial and error.
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working 16 hour days, around the clock, learning the job.
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Making your failures and overcoming and working with the team and teaching your team how to think.
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so they wouldn't call you at three in the morning before I was answering questions or walking them through it and I learned no.
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Don't teach them how to think so they don't have to call you and empower them to do, the job and if they make a mistake, that's okay.
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we'll talk about it to get better.
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you mentioned taking risk.
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What role, I mean, I think sometimes younger leaders.
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They're a little bit reluctant and they're wanting to climb that ladder.
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They're not wanting to, you know, they're, they're wanting to do well, what can you tell them about risk taking?
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And I know it's risky when you take the risk, it's risky encouraging people to do that.
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But, but just talk a little bit about what that benefit is, because I think that's something that leaders miss, they want to play it too safe, when they play it so safe opportunities get limited, I want you to share on that.
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No, you're right.
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the risk you have to take because the team struggle with taking risks, like say, for instance, one year In March, we were perfect with staffing then April came, network gave us extra flights.
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I immediately became 21 employees short on the ramp, and 18 employees short of stairs, So the employees, you know, I always brought it to them, hey, here's some exciting news for you.
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and they would be like, what?
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Are you crazy?
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I listen and hear them out and then I say, okay, what's one thing we can do?
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To make this work right and they would tell me and they said if we bring in a mainline flight offload that and then bring in a commuter flight next to it offload that and then load the mainline and load the commuter we could safely get it out.
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I ran a risk of working short staff to try to make it work when we had an increased number of flights.
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But if you didn't do it, no growth.
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Now, if I try to fight back and say, Hey, network, just don't bring us no more fights.
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We can't handle it or we can't take it.
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Then it would be no growth to that city or that operation, and we were increasing flights like our numbers were great.
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We were performing, really excellent.
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And when that, when you've performed that way, that's growth.
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And when you don't take risks, you lose the opportunity of growth.
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You get stagnated and you can't move.
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You just stay stuck.
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When you take the risk, you can always do.
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It's mitigated risk, right?
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You do the calculation.
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It's not reckless risk.
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I love taking risk because I love failing every day.
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I do fail.
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because I take risk.
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But because of that.
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growth comes you can fix most of the, failures if you, understand your job, well, I learned my job, you have a team of people.
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Who can see things you can't, they can identify your blind spots too.
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that's why you work collaboratively with a group just cause I'm a leader doesn't make me the smartest one there.
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I have employees that are very smart.
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they do this job every day.
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I believe and trust in my employees so much, and help them develop.
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So they were not afraid to, share their opinion or take risks with me.
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Absolutely.
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Hey, you mentioned a word there several times and I don't want, I don't want to leave it un, un, Uncultivated.
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So you talked about growth.
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I mean, I think there's, you know, there's professional growth.
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There's, there's personal growth.
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What role does growth play as you developed?
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Not only as a business leader, but also as a human because they're not really disconnected, I don't think, but tell me about your growth and what emphasis you place on growth and maybe some of the things, some of the ways you help others grow.
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recently did a 360 evaluation.
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I'm a solopreneur, so I don't have people who can evaluate me.
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So the risk I took sent it out to my clients.
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Hey, that is risky.
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The clients, people at the chamber friends I'm associated with, past co workers, evaluate me.
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I'm with John Maxwell.
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executive director, corporate facilitator, I've been in mastermind programs.
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I read daily.
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listen to podcasts.
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learning from others.
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Growth is important to me.
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It helps me professionally and spiritually because I can't get what I don't have.
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So I'm not going to try to help you out and help you grow if I don't have those skills or knowledge or that experience myself.
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And it gives me an opportunity to see potential in others and pull that out of them.
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I want you to expand a little because I, I know you enough to know that faith plays a very important part, in everything that you do.
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Yes.
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Tell me about that, because, I don't think, there again, I don't think we can separate that, and I know that's important to you, so I wanna give you an opportunity to share what that is
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My faith in God knowing I'm not in control.
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He is, whatever I do, it's for the betterment of everybody, for myself as well as other people.
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So I trust in him in everything any opportunity I pray about it and see if it's meant for me to do.
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And when I get in a, yeah.
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tough situation to be resilient.
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My faith is strong and I know that I'm there for a reason.
00:15:13.515 --> 00:15:17.073
I take me out of the equation and look at what I need to learn who do I need to help?
00:15:17.407 --> 00:15:31.432
what's my assignment it helps me a lot because of my faith in God he's not going to put me in a situation I shouldn't be in, even if it's not good I've been in bad situations and he's helped me out in a lot of situations that it's no way possible that I could have got out of it without him and his help.
00:15:31.724 --> 00:15:33.691
So yes, he's, that's number one for me.
00:15:33.899 --> 00:15:35.316
My faith is number one in my life.
00:15:35.823 --> 00:15:36.182
All right.
00:15:36.224 --> 00:15:38.740
I wanted to give you that chance because I know that is important to you.
00:15:39.115 --> 00:15:41.691
I'm involved in the John Maxwell, team as well.
00:15:41.907 --> 00:15:47.631
very thankful for that from a growth standpoint, developing my leadership, pushing me at times.
00:15:47.956 --> 00:15:56.256
who are some other people that have been leaders in your life that, without a doubt, if they hadn't poured something into you, you might not be where you're at.
00:15:56.990 --> 00:15:58.081
Oh, yes, definitely.
00:15:58.166 --> 00:16:02.731
I was apprehensive about being a leader Ellen and Mandel saw that in me.
00:16:02.816 --> 00:16:05.349
a guy named Andy Zares mentored and developed me.
00:16:05.432 --> 00:16:06.691
Anna, in Hawaii.
00:16:06.731 --> 00:16:10.599
taught me about airport compliance and safety aspect of it.
00:16:10.724 --> 00:16:17.198
And I'm glad she did because it's no way in the world I could have ran Philadelphia without leaders from my past pouring into me that way.
00:16:17.456 --> 00:16:20.816
Teaching me policy procedure how to treat people and to be good to people.
00:16:20.816 --> 00:16:26.573
She always told me to play it forward and I did pay it forward as well as my minister, leaders in my life.
00:16:26.649 --> 00:16:27.899
when I retired.
00:16:28.227 --> 00:16:29.370
I went to a church.
00:16:29.403 --> 00:16:35.162
I know I drove them crazy too, though, because we were COVID and we were shut down and I became the administrative assistant.
00:16:35.177 --> 00:16:39.095
six months turned into two and a half years, but I helped them grow.
00:16:39.136 --> 00:16:41.253
we went from 65 coming back in person.
00:16:41.269 --> 00:16:45.495
to 450, maybe 500, members joining back after a couple of years.
00:16:45.727 --> 00:16:48.403
So they definitely was a big part of my life.
00:16:48.537 --> 00:16:53.269
in helping shape me spiritually as well as, my personal growth, you know, I learned a lot.
00:16:53.486 --> 00:16:55.177
John Maxwell, Chris Robinson, Mark.
00:16:55.481 --> 00:16:58.066
Cole and Roddy, are great.
00:16:58.106 --> 00:16:59.416
we're constantly on calls.
00:16:59.448 --> 00:17:02.191
the Maxwell program, even tonight, I have a call with them.
00:17:02.198 --> 00:17:05.191
We get on zoom meetings and we, it's like iron sharpens iron.
00:17:05.191 --> 00:17:08.207
It's, it's like, okay, who has a problem and, you know, need some help.
00:17:08.231 --> 00:17:12.481
we come together like a mastermind program and help one another that group of people.
00:17:12.961 --> 00:17:13.702
Is amazing.
00:17:13.853 --> 00:17:18.119
It's so inspiring and the energy they have, we have a, IMC coming up in March.
00:17:18.636 --> 00:17:19.644
I go every year, twice.
00:17:19.670 --> 00:17:25.069
I go twice a year to be around like minded people who love a growth mindset and adding value to people.
00:17:25.244 --> 00:17:26.886
And I, I don't see that anywhere else.
00:17:26.894 --> 00:17:29.327
Not even in the local churches, It's like heaven on earth.
00:17:29.412 --> 00:17:31.912
I've always found that amazing place to be as well.
00:17:31.952 --> 00:17:34.519
So many people with, a similar vision.
00:17:34.862 --> 00:17:40.528
and so much of that vision is wrapped around how can I add value to others?
00:17:40.803 --> 00:17:40.928
Correct.
00:17:40.952 --> 00:17:42.653
And, it, it is an awesome place to be.
00:17:42.886 --> 00:17:46.487
155, 55,000 coaches 160 countries.
00:17:46.545 --> 00:17:46.694
From
00:17:46.694 --> 00:17:47.220
around the world.
00:17:47.220 --> 00:17:47.420
Yeah.
00:17:47.494 --> 00:17:47.970
Incredible.
00:17:48.319 --> 00:17:52.295
Now, by your work in that, haven't you gone on some foreign type?
00:17:52.345 --> 00:17:52.678
Yes.
00:17:52.737 --> 00:17:53.877
Transformation trips?
00:17:53.912 --> 00:17:54.336
Yes.
00:17:54.949 --> 00:17:55.257
Tell us
00:17:55.257 --> 00:17:58.548
bit about some of those and summarize some big takeaways
00:17:58.598 --> 00:17:59.365
Oh, absolutely.
00:17:59.633 --> 00:18:01.415
this last one was Panama City, Panama.
00:18:01.458 --> 00:18:05.857
We trained 75 coaches and close to 6, 000 leaders on transformation tables.
00:18:06.115 --> 00:18:15.766
teaching them how to conduct these value based tables, when you add value to yourself and others, it changes, your environment, it changes you just because you started in one place doesn't mean you have to end up there.
00:18:16.048 --> 00:18:17.223
So we were able to go there.
00:18:17.223 --> 00:18:18.165
We went into prisons.
00:18:18.407 --> 00:18:26.840
we went into, The government, courthouses, we went to the schools, corporations, entrepreneurs, restaurants, they embraced us I went to Paraguay a few years back.
00:18:27.124 --> 00:18:29.074
we're supposed to go to Argentina this year.
00:18:29.383 --> 00:18:35.458
we have 40 countries requesting, John's coaches to help teach transformation tables their value tables.
00:18:35.540 --> 00:18:43.040
it's teaching about good values, which we need in this world today strong values that help us come together no matter your background and we can do great things.
00:18:43.949 --> 00:18:44.740
Thanks for sharing that.
00:18:44.740 --> 00:18:46.949
I have not done that.
00:18:46.990 --> 00:18:50.557
I hope, in the near future I, I can do, I think that would be awesome.
00:18:50.557 --> 00:19:04.816
But thanks for sharing because I, I know those are, transforming those that are on the receiving end of that, but just the testimony of, Maxwell people coming back, telling how that changed their lives and, and, uh, just being involved in something bigger than them.
00:19:05.223 --> 00:19:12.383
what is something on the horizon that is a big accomplishment or challenge ahead of you that you want to get accomplished?
00:19:13.223 --> 00:19:13.749
Oh, wow.
00:19:14.048 --> 00:19:14.540
Okay.
00:19:14.624 --> 00:19:15.165
here's a big one.
00:19:15.374 --> 00:19:16.490
This is what I'm really praying about.
00:19:16.490 --> 00:19:16.516
Go
00:19:16.516 --> 00:19:17.432
big or go home, Judy.
00:19:17.648 --> 00:19:19.465
I've not seen this model anywhere else.
00:19:19.699 --> 00:19:20.723
I want to open up.
00:19:21.124 --> 00:19:22.648
It's an enterprise institution.
00:19:22.648 --> 00:19:24.066
Now this one has three layers to it.
00:19:24.074 --> 00:19:30.066
So you have your businesses on the bottom layer classroom, middle and sleeping quarters or living quarters on the third floor, right?
00:19:30.340 --> 00:19:34.090
It's focused on second chance immigrants, children age, you're not a foster care.
00:19:34.508 --> 00:19:48.482
And, you're, people who are unsheltered, homeless, and the purpose of this is to teach them business as far as, like hairdresser or automobile mechanics, some HVAC things that we are starting to lose that talent and how to run their own business.
00:19:48.665 --> 00:19:49.949
the second level is the classroom.
00:19:49.949 --> 00:19:55.458
So they'll come attend class and afternoon and know how to be entrepreneurs, marketing sales, finance, just the basic.
00:19:55.670 --> 00:19:57.436
Information on how to sustain your business.
00:19:57.662 --> 00:20:03.319
And then the third level was the reason to sleep in quarters is to bring them back into community and let them learn how to live with.
00:20:03.670 --> 00:20:07.153
People that are different and how do you collaborate and come together that way?
00:20:07.452 --> 00:20:12.420
And it would be, I would get investors up front, but it's sustaining itself with the business running.
00:20:12.577 --> 00:20:20.952
So you use most of the business to have that operate and then take a portion of it, invest it, and then see the people two years, it'll be a two year program for them.
00:20:20.952 --> 00:20:22.228
So they could start their own business.
00:20:22.612 --> 00:20:25.795
And at that point, they will come back and help train the next group
00:20:25.877 --> 00:20:35.840
So really a business incubator on steroids, for a group that doesn't have a lot of resources, a lot of backing.
00:20:36.083 --> 00:20:36.583
so.
00:20:37.028 --> 00:20:38.819
How far along do you think you are?
00:20:38.862 --> 00:20:40.252
what's your timeframe look like?
00:20:40.319 --> 00:20:42.278
What kind of help could you use right now?
00:20:42.949 --> 00:20:43.973
Timeframe is two years.
00:20:43.973 --> 00:20:49.557
Right now I'm working with, the sheriff department and I've also learning about the zoning laws with the, board of commissioners.
00:20:49.557 --> 00:20:52.482
I'm working on that level to understand how to put this together.
00:20:52.482 --> 00:20:57.240
I have a business plan already and it's just a matter of, working with the foster care system as well.
00:20:58.090 --> 00:21:02.107
So then that way I can understand that dynamics of that environment or how to pull them together.
00:21:02.391 --> 00:21:10.133
And, so I'm also working with a couple of charities, so that way they're able to show me, you know, where the population or where's the greatest need.
00:21:10.191 --> 00:21:15.290
And partner with those groups so that way they can, bring people to me who have an interest and a passion for it.
00:21:15.348 --> 00:21:18.458
They who they have identified that is able to do that.
00:21:18.816 --> 00:21:22.648
And IRC is another one for the immigrants cause they have the rescue mission, the international rescue.
00:21:22.682 --> 00:21:23.374
Yeah, exactly.
00:21:23.465 --> 00:21:27.499
So I'm already in contact with all of these individual organizations.
00:21:27.816 --> 00:21:31.833
And at that point, as I'm bringing it together and redefining my business plan even more.
00:21:32.311 --> 00:21:35.019
Then, in two years, I'm, I'm going to be ready for investors.
00:21:35.269 --> 00:21:41.303
It may be even sooner than that because somebody else may have already taken this vision that I'm just giving you and said, Oh wow, I had the same thing.
00:21:41.303 --> 00:21:41.987
Let's come together.
00:21:41.987 --> 00:21:42.612
Okay.
00:21:42.612 --> 00:21:43.662
where are you located?
00:21:43.686 --> 00:21:45.103
Where are you planning on doing that?
00:21:45.269 --> 00:21:46.528
I'm in Henry County, Georgia.
00:21:46.595 --> 00:21:47.303
That's okay.
00:21:48.045 --> 00:21:50.728
Well, I've got to admit that's a pretty big vision.
00:21:50.752 --> 00:21:53.903
Well, that's where my faith is Randall, because God gave me that vision.
00:21:53.903 --> 00:22:02.136
If he gives it to me, as long as I'm doing the actions at small steps to go towards it, miracles happen every day because this will help with the problems we're having right now.
00:22:02.202 --> 00:22:02.345
What?
00:22:02.782 --> 00:22:10.816
That group of people and and it'll help businesses that are short staff because they don't have those type of businesses those employees with those skill sets anymore,
00:22:10.848 --> 00:22:18.023
So I commend you besides the podcast, I want to stay in touch with you about that, because that, that is awesome.
00:22:18.165 --> 00:22:23.141
And, maybe, maybe there's somebody in this audience that, has some vision like that.
00:22:23.391 --> 00:22:30.282
Or knows about putting something together, may have created it, please reach out to Judy, because this is, this is just an awesome, big challenge.
00:22:30.290 --> 00:22:35.740
And I commend you for taking it on I'm not a big betting man, but I'm going to bet that you make it happen, Judy.
00:22:35.740 --> 00:22:36.657
I've seen you do a lot.
00:22:37.098 --> 00:22:38.324
I'm a make it happen kind of person.
00:22:38.691 --> 00:22:39.191
You are.
00:22:39.191 --> 00:22:40.490
that is totally who you are.
00:22:40.490 --> 00:22:41.249
that's exciting.
00:22:41.523 --> 00:22:42.624
let me open it up.
00:22:43.266 --> 00:22:48.319
if you had a group of, Emerging young leaders in front of you.
00:22:49.836 --> 00:22:57.994
Give it, give us just that, Judy gold about how to lead, lead well, and what is what they need to focus on.
00:22:58.540 --> 00:23:22.694
people, need to focus on knowing who's on their team and, finding their strengths and, making sure they're in the right position, and sometimes you're inherited a team, and you don't have that, control because that's a team you just have, but to really get to know them and see what their passion desire and, work collectively, not solo is so many silo workers nowadays that everybody want to work at home, and be hybrid.
00:23:22.720 --> 00:23:25.836
No, that's not how you do it because then you get too comfortable and complacent.
00:23:26.194 --> 00:23:28.853
You want to be able to grow and stretch yourself and stretch others.
00:23:28.877 --> 00:23:32.619
And you only could do that if you work collaboratively with other people.
00:23:32.787 --> 00:23:34.702
So and then help develop other people.
00:23:34.752 --> 00:23:35.836
It's not just about you.
00:23:35.928 --> 00:23:38.487
Get yourself out the way and focus on others more.
00:23:38.603 --> 00:23:43.444
Not saying don't take care of yourself, of course do that, but focus your energy on helping others develop.
00:23:43.586 --> 00:23:45.636
And it's going to help you also because they will help you.
00:23:45.636 --> 00:23:47.244
They'll pour into you like you pour into them.
00:23:47.827 --> 00:23:48.961
So that's what I would do.
00:23:48.970 --> 00:23:51.653
And that's how I became successful I don't focus on my failures.
00:23:51.653 --> 00:23:54.394
I learn from them and try to not make the same ones again.
00:23:54.682 --> 00:23:57.357
as much as possible, but I lean on people.
00:23:57.673 --> 00:24:03.208
I engage people and, I see the potential in people even before they see it in themselves and help pull that out of them.
00:24:03.715 --> 00:24:06.874
that's a great concept of seeing more than they see in themselves.
00:24:07.165 --> 00:24:13.215
in a recent interview, he was sharing one of his biggest, what he thought was failures or not so much a failure, but.
00:24:13.670 --> 00:24:20.278
about people pouring into him, and it was a gentleman that just simply said in a tough time for him, We've got your back.
00:24:20.586 --> 00:24:21.936
We know you're gonna do good.
00:24:22.112 --> 00:24:23.827
He didn't think that was the case.
00:24:23.978 --> 00:24:27.627
So it was almost aspirational that somebody was speaking in to him.
00:24:27.961 --> 00:24:28.827
You can do it.
00:24:29.086 --> 00:24:34.877
Although feeling kind of like maybe not, just that speaking in, I've had several instances like that myself.
00:24:35.019 --> 00:24:35.886
early in my career.
00:24:36.095 --> 00:24:41.278
I worked for a colonel in the military and his comment to everybody else, was, Gooch can make that happen.
00:24:41.670 --> 00:24:41.944
Yeah.
00:24:41.987 --> 00:24:42.928
Gooch will make that happen.
00:24:42.936 --> 00:24:51.627
A lot of times I had no idea how that was going to happen and I didn't think I was going to, but you start working, digging deeper to live up to that positive.
00:24:51.907 --> 00:24:53.807
Affirmation it's an amazing thing.
00:24:53.807 --> 00:24:55.848
that's why I said when I first started, I didn't want to be a leader.
00:24:55.973 --> 00:24:59.083
I didn't see myself as a leader and somebody else saw that in me.
00:24:59.098 --> 00:25:00.273
So I'm paying it forward.
00:25:00.516 --> 00:25:09.490
Judy, this has been a wonderful conversation thank you for participating today, and I look forward to listening to your great successes in the future.
00:25:10.016 --> 00:25:11.583
Thanks for joining us on Lead, Learn, Laugh, Grow.
00:25:11.907 --> 00:25:17.298
If you enjoyed today's episode, be sure to follow wherever you get your podcasts and share it with a friend who's passionate about growth.
00:25:17.648 --> 00:25:20.098
Connect with me on LinkedIn or visit rmleadership.
00:25:20.124 --> 00:25:21.598
com to continue your leadership journey.
00:25:21.874 --> 00:25:23.423
Until next time, keep growing.
00:00:00.000 --> 00:00:04.432
Today, we're thrilled to welcome Judy McMurtry to the Lead, Learn, Laugh, Grow podcast.
00:00:04.758 --> 00:00:12.025
She is a dynamic operational business leader and aviation industry expert who's transforming how organizations approach leadership and inclusivity.
00:00:12.817 --> 00:00:23.449
As the former manager at Philadelphia International Airport for Delta Airlines and chair of the Philadelphia Airline Managers Council, Judy led initiatives that improved airport operations by 15 percent in just three years.
00:00:23.983 --> 00:00:35.841
Now, as CEO of JMXL Consultant, she combines her MBA expertise in international business and project management with her role as a certified Maxwell Leadership Team member to help organizations create lasting positive change.
00:00:36.825 --> 00:00:48.524
When she's not serving as Chair of the Engagement and Inclusion Committee at the Henry County Chamber of Commerce or being featured on NBC's Inspiring Women of Philadelphia, you might find Judy on the golf course or exploring different cultures around the world.
00:00:48.883 --> 00:00:57.432
Join us as we dive into Judy's insights on generational workplace dynamics, strategic leadership, and the power of inclusive organizational change.
00:00:59.000 --> 00:00:59.557
Thanks, Alex.
00:01:00.049 --> 00:01:05.825
I'm Nancy, and I'm delighted to introduce your host, a results driven leader who transforms principles into practice.
00:01:06.349 --> 00:01:09.125
Randy Gooch knows what it takes to create real world impact.
00:01:09.841 --> 00:01:18.950
From leading operations as a chief operations officer in education to developing cutting edge career and technical programs, he's proven that effective leadership creates measurable results.
00:01:20.108 --> 00:01:25.766
Through Results Matter Leader Development, he's now sharing these battle tested strategies with leaders across industries.
00:01:26.367 --> 00:01:32.000
His credentials speak volumes, a John Maxwell Certified Executive Director, National Keynote Speaker, and Executive Coach.
00:01:32.408 --> 00:01:40.542
But what truly sets Randy apart is his ability to blend military precision, educational innovation, and business strategy into actionable insights that drive success.
00:01:41.200 --> 00:01:43.986
Let's welcome our host and leadership catalyst, Randy Gooch.
00:01:44.028 --> 00:01:46.953
Good to have you today back on the Lead, Learn, Laugh, Grow podcast.
00:01:46.977 --> 00:01:51.212
I have a great guest for you today, judy, introduce yourself to the audience.
00:01:51.790 --> 00:01:55.269
I'm Judy McMurtry CEO of JM Excel Consultant.
00:01:55.670 --> 00:02:07.795
a business operation consultant company and it's focused on leadership development consulting as far as helping people scale their business as well as workplace culture, depending on what's going on in your business.
00:02:07.795 --> 00:02:08.777
I'm able to help you.
00:02:09.828 --> 00:02:12.586
Even develop training material and do workshops.
00:02:12.677 --> 00:02:14.078
I do public speaking as well.
00:02:14.944 --> 00:02:15.787
That's great, Judy.
00:02:15.787 --> 00:02:23.941
We met years ago at a John Maxwell conference and we've kind of kept at least loose touch over the years.
00:02:24.157 --> 00:02:27.390
we were both doing something a lot different at that point in time.
00:02:27.407 --> 00:02:31.816
I was still full time public schools, doing some of that leadership work on the side.
00:02:32.056 --> 00:02:36.774
You were with, Delta airline and you were doing some interesting things.
00:02:36.973 --> 00:02:40.949
You shared with me part of your story about your work at Delta.
00:02:41.165 --> 00:02:42.931
Could you just tell people about.
00:02:43.111 --> 00:02:58.169
That progression because there were so many wonderful things about just a motivated person Wanting to be better and I was inspired Listening to you share that journey because that sets you up so well to do what you're doing now.
00:02:58.912 --> 00:02:59.252
thank you.
00:02:59.252 --> 00:03:00.387
I started in reservations.
00:03:00.427 --> 00:03:04.736
in the late 80s And worked my way up to become a manager.
00:03:04.787 --> 00:03:06.853
I never wanted to really be a leader, to be honest with you.
00:03:07.062 --> 00:03:10.203
they sought after me for three years and I finally decided, okay, I'll do it.
00:03:10.537 --> 00:03:20.645
And then the weird part about it, when I did become a leader, I, my prayer to God, and I know this sounds crazy, but I used to want the worst possible scenario to happen in my first year.
00:03:20.728 --> 00:03:22.228
he gave it to me the first time.
00:03:22.236 --> 00:03:27.552
I only had six months in as a leader and they made a decision in the hub station.
00:03:27.578 --> 00:03:31.986
This was northwest at the time to let all the leaders off except for one leader.
00:03:31.986 --> 00:03:35.674
We would have least Like 50 liters on a shift there.
00:03:35.674 --> 00:03:38.024
That's how large the station or the operation was.
00:03:38.407 --> 00:03:39.748
And I, and they said, it's Christmas.
00:03:39.765 --> 00:03:41.191
It's typically slow.
00:03:41.206 --> 00:03:44.949
Let's just have one leader, to run the day shift and one at night.
00:03:45.366 --> 00:03:47.665
Now, mind you, I had six months in and I'm like, okay, I'll do it.
00:03:47.681 --> 00:03:48.265
No problem.
00:03:48.265 --> 00:03:48.848
Let's do it.
00:03:49.191 --> 00:03:58.591
And so the, that Christmas morning, I walked into 35 canceled flights because it was a blizzard and I was the only leader on duty So that was my first experience of being a leader.
00:03:59.174 --> 00:04:06.382
I went numb, of course, did a lot of meditation and prayer, I met with my supervisor team And told them, if you don't feel empowered, you are today.
00:04:06.415 --> 00:04:07.324
I'm here to support you.
00:04:07.632 --> 00:04:10.341
And at that point in time, they were like, we got you, Judy.
00:04:10.366 --> 00:04:10.998
No problem.
00:04:11.056 --> 00:04:12.191
They took care of business.
00:04:12.481 --> 00:04:15.149
that's when I realized collaboration is key.
00:04:15.424 --> 00:04:19.641
because we did a great job, I went on a fast track To leadership role with them.
00:04:19.923 --> 00:04:20.882
I went to Hawaii.
00:04:21.091 --> 00:04:24.107
I didn't want to go there either, but I went and was able to do so.
00:04:24.107 --> 00:04:24.449
What do you mean?
00:04:24.449 --> 00:04:24.999
You didn't want to go
00:04:24.999 --> 00:04:25.499
to Hawaii?
00:04:25.581 --> 00:04:33.557
I did not want to go to Hawaii, but I went for about a year and a half, because they had a hard time finding a leader that started my path to know that.
00:04:33.848 --> 00:04:39.115
I was that type of leader that could go into an operation and work with the team and help them turn around, that performance.
00:04:39.374 --> 00:04:43.865
And I left there, we were at a perfect five in every category because I worked with the team.
00:04:43.874 --> 00:04:50.516
Again, I got a chance to know the frontline employees, the, government there that worked at the airport and just a personal influence.
00:04:50.516 --> 00:04:53.257
I've been gifted to bring people together and collaborate.
00:04:53.391 --> 00:04:54.732
So we're stronger together for sure.
00:04:55.199 --> 00:04:57.016
I went back to Detroit, worked on the ramp.
00:04:57.057 --> 00:05:06.074
the ramp is unique because it's like 95 percent male loading the bags, Typically in a hub, you have like 36 managers 33 of them are male, you know, managers.
00:05:06.107 --> 00:05:09.257
And it was only three female, I was the only one outside with the guys.
00:05:09.415 --> 00:05:14.615
me being a female, I had to learn how to still be in charge over the guys, but still give them respect.
00:05:14.899 --> 00:05:16.240
That was, interesting.
00:05:16.466 --> 00:05:17.357
I learned it very well.
00:05:17.374 --> 00:05:24.524
The guys were awesome and we worked excellent as a team anything I needed, they were there for me and taught me how to work with different.
00:05:24.911 --> 00:05:32.327
People, gender culture, really interact, all people coming together is strength I love that we're all different and we come together and we work one common goal.
00:05:32.519 --> 00:05:33.577
We can accomplish anything.
00:05:33.586 --> 00:05:36.627
So at that point, then I ended up going, I was a project leader.
00:05:36.841 --> 00:05:39.440
for Delta never did that before either.
00:05:39.524 --> 00:05:48.656
I remember you telling me a story about when they said you want to be a project leader and you didn't know anything about project management, how'd you go about learning
00:05:48.699 --> 00:05:51.906
I learned, asked a lot of questions, got around people who knew how to do it.
00:05:51.915 --> 00:05:59.132
I got my MBA in project management during the time I was actually going through learning the projects, you know, because you always have to seek out what you need to do.
00:05:59.348 --> 00:06:00.307
So the first time.
00:06:00.624 --> 00:06:14.357
I had nine projects, major ones, and I had no clue about being a project leader, but I learned, and we were very successful Comfort Plus, made six million dollars on that project, and I had a suggestion that I had made to say, hey, we have no technology up front.
00:06:14.641 --> 00:06:17.706
What about if we make this a 24 hour in advance?
00:06:17.906 --> 00:06:19.324
and then we put that out to the public.
00:06:19.324 --> 00:06:21.007
They were a little apprehensive but decided to do it.
00:06:21.057 --> 00:06:21.706
I was with Delta.
00:06:21.990 --> 00:06:24.699
And they decided to go ahead and advertise it 24 hours in advance.
00:06:24.990 --> 00:06:26.848
And we set the project up successfully.
00:06:27.098 --> 00:06:28.057
And it was great.
00:06:29.757 --> 00:06:39.257
All right, and I think you told me also there was a whole lot you could learn online Oh, absolutely You got on YouTube, Google and you just, pulled up your bootstraps and learned it.
00:06:39.732 --> 00:06:40.240
I learned it.
00:06:40.266 --> 00:06:41.348
YouTube is my best friend.
00:06:41.673 --> 00:06:47.274
you have geniuses that create content you look for people already doing the work, you Google it, or you research it.
00:06:47.327 --> 00:06:48.437
It goes back to school.
00:06:48.452 --> 00:06:51.661
It is so many ways that you can learn how to be better in that area.
00:06:51.752 --> 00:06:53.127
And then, you know, I did.
00:06:53.411 --> 00:06:54.411
And it was the same concept.
00:06:54.694 --> 00:06:59.427
Right after that, I went to cargo as a manager that know nothing about logistics.
00:06:59.644 --> 00:07:00.552
I knew airway bill.
00:07:00.577 --> 00:07:01.252
I knew freight.
00:07:01.362 --> 00:07:01.836
That was it.
00:07:02.569 --> 00:07:04.944
But however, again, I learned, but in this case.
00:07:05.377 --> 00:07:06.952
I leaned on the employees.
00:07:07.237 --> 00:07:11.795
I learned each employee about them personally as well as what job skills they had.
00:07:12.062 --> 00:07:20.819
And again, we became successful because of that, but I did help them get developed in certain areas we work collectively as a team and did a great job in that area.
00:07:22.278 --> 00:07:23.177
Great story.
00:07:23.262 --> 00:07:28.077
Quite a pathway and, it's interesting how you're still trying to, give back to others.
00:07:28.502 --> 00:07:39.062
and I haven't, and I let you talk a whole lot about successes, and I don't want to dwell on this, but I know every leader has had more failures than successes.
00:07:39.831 --> 00:07:56.990
Tell me about some big challenges you overcame and, and maybe some things that you know that were times in your life by or either professionally or other things that were caught that if you hadn't have driven through and overcome those, you might not be where you're at and you might not be able to help people quite like you are now.
00:07:57.757 --> 00:08:02.315
Well, when I got sent to Philadelphia, never been a station manager before.
00:08:02.807 --> 00:08:04.141
I didn't know what to do.
00:08:04.182 --> 00:08:05.565
I don't know if you want to call it a failure.
00:08:05.749 --> 00:08:06.807
I take risk.
00:08:07.699 --> 00:08:09.982
this was a failure because let's put it this way.
00:08:10.190 --> 00:08:18.156
I end up, Bringing my, like my degrees and, you know, displaying so people can have confidence that I know what I'm doing and have knowledge and wisdom.
00:08:18.357 --> 00:08:19.591
Frontline people don't care about that.
00:08:19.716 --> 00:08:24.732
I had to learn to meet the employees, the frontline employees and get to know them personally.
00:08:24.740 --> 00:08:32.390
I didn't do that initially, when I, Went to Philadelphia I also had to not multitask put down my, blackberry or, phone,
00:08:32.432 --> 00:08:32.941
That's all right.
00:08:32.941 --> 00:08:33.974
I had one of
00:08:33.974 --> 00:08:34.798
those.
00:08:34.841 --> 00:08:39.173
when the employees come in because we had an open door policy that placed the phone down, right?
00:08:39.481 --> 00:08:40.716
And really be presence.
00:08:41.015 --> 00:08:42.081
So I struggle with that a lot.
00:08:42.374 --> 00:08:46.649
I really did to be present because, your mind's always racing, racing, racing, how do you do this?
00:08:46.649 --> 00:08:47.265
How you do that?
00:08:47.548 --> 00:08:51.032
But to focus on the employees and say, Hey, you're not alone.
00:08:51.265 --> 00:08:54.124
You could really do this and teach them how to do your job.
00:08:54.441 --> 00:08:56.548
So it almost really pushing that control.
00:08:56.927 --> 00:08:58.695
Just because you're a leader, you have to let that go.
00:08:59.052 --> 00:09:00.870
it was a struggle the first couple of months.
00:09:01.602 --> 00:09:19.245
But then after I did that, and this is how the resilience and overcoming, cause the employees were reporting me to human resources saying I was tough and wasn't paying attention to them, once I learned to be present sit down listen and really get to know each employee individually, I was able to be successful with the group.
00:09:19.294 --> 00:09:29.320
I knew it take a team, collaboration I was able to, get the numbers together they were so segregated at this operation and they were really, just not performing.
00:09:29.327 --> 00:09:36.111
It was, there wasn't clicking on all cylinders and trying to understand what that is, why you trying to learn a job at the same time was a challenge.
00:09:36.220 --> 00:09:41.470
I made mistakes especially the first time we had a blizzard, a nor'easter coming in you're supposed to pull out flights.
00:09:41.945 --> 00:09:43.644
And I'm like, okay, we'll just take four out.
00:09:44.037 --> 00:09:46.003
And, the airport was like, what are you kidding?
00:09:46.003 --> 00:09:47.128
Everybody else is shutting down.
00:09:47.336 --> 00:09:50.153
It's a blizzard Don't you understand And I'm like, no, we're good.
00:09:50.169 --> 00:09:51.187
We'll just do four.
00:09:51.245 --> 00:09:54.486
a blessing happened, the Northeastern bypass, shifted.
00:09:54.711 --> 00:09:56.352
we were the only airline flying that day.
00:09:56.653 --> 00:09:58.177
But that wasn't because of my skills.
00:10:00.202 --> 00:10:01.011
It was a
00:10:01.095 --> 00:10:01.977
divine accident.
00:10:01.986 --> 00:10:03.695
That was divine, I didn't know any better.
00:10:03.702 --> 00:10:06.378
it worked out to my favor on that one, but it was learning.
00:10:06.644 --> 00:10:11.812
if you don't know how to be a leader in that type of operation, a lot goes on at the airport.
00:10:11.812 --> 00:10:12.611
People don't understand.
00:10:12.653 --> 00:10:14.537
you see incidents occurring today.
00:10:14.702 --> 00:10:17.794
That stuff happened before social media It's so much going on.
00:10:17.836 --> 00:10:21.845
placed in an airport, which is the 17th largest in the United States with no experience.
00:10:22.812 --> 00:10:24.095
That's, that was scary.
00:10:24.187 --> 00:10:27.570
And that was, trial and error, but we got there.
00:10:27.595 --> 00:10:29.269
We were number 21.
00:10:29.695 --> 00:10:33.912
then became number 1 and stayed in the top 5 in 6 months That's a lot of trial and error.
00:10:33.912 --> 00:10:37.370
working 16 hour days, around the clock, learning the job.
00:10:37.519 --> 00:10:41.720
Making your failures and overcoming and working with the team and teaching your team how to think.
00:10:42.195 --> 00:10:47.677
so they wouldn't call you at three in the morning before I was answering questions or walking them through it and I learned no.
00:10:47.956 --> 00:10:53.573
Don't teach them how to think so they don't have to call you and empower them to do, the job and if they make a mistake, that's okay.
00:10:53.573 --> 00:10:54.899
we'll talk about it to get better.
00:10:55.224 --> 00:10:57.006
you mentioned taking risk.
00:10:57.298 --> 00:11:02.265
What role, I mean, I think sometimes younger leaders.
00:11:02.486 --> 00:11:06.327
They're a little bit reluctant and they're wanting to climb that ladder.
00:11:06.345 --> 00:11:11.745
They're not wanting to, you know, they're, they're wanting to do well, what can you tell them about risk taking?
00:11:11.845 --> 00:11:16.495
And I know it's risky when you take the risk, it's risky encouraging people to do that.
00:11:16.702 --> 00:11:28.216
But, but just talk a little bit about what that benefit is, because I think that's something that leaders miss, they want to play it too safe, when they play it so safe opportunities get limited, I want you to share on that.
00:11:28.823 --> 00:11:29.407
No, you're right.
00:11:29.490 --> 00:11:39.323
the risk you have to take because the team struggle with taking risks, like say, for instance, one year In March, we were perfect with staffing then April came, network gave us extra flights.
00:11:39.456 --> 00:11:49.149
I immediately became 21 employees short on the ramp, and 18 employees short of stairs, So the employees, you know, I always brought it to them, hey, here's some exciting news for you.
00:11:49.441 --> 00:11:50.407
and they would be like, what?
00:11:50.448 --> 00:11:51.191
Are you crazy?
00:11:51.673 --> 00:11:55.048
I listen and hear them out and then I say, okay, what's one thing we can do?
00:11:55.586 --> 00:12:06.903
To make this work right and they would tell me and they said if we bring in a mainline flight offload that and then bring in a commuter flight next to it offload that and then load the mainline and load the commuter we could safely get it out.
00:12:07.153 --> 00:12:13.019
I ran a risk of working short staff to try to make it work when we had an increased number of flights.
00:12:13.403 --> 00:12:15.687
But if you didn't do it, no growth.
00:12:15.720 --> 00:12:19.111
Now, if I try to fight back and say, Hey, network, just don't bring us no more fights.
00:12:19.136 --> 00:12:20.894
We can't handle it or we can't take it.
00:12:21.177 --> 00:12:27.095
Then it would be no growth to that city or that operation, and we were increasing flights like our numbers were great.
00:12:27.144 --> 00:12:29.220
We were performing, really excellent.
00:12:29.245 --> 00:12:32.336
And when that, when you've performed that way, that's growth.
00:12:32.486 --> 00:12:35.669
And when you don't take risks, you lose the opportunity of growth.
00:12:36.169 --> 00:12:38.778
You get stagnated and you can't move.
00:12:38.820 --> 00:12:39.878
You just stay stuck.
00:12:40.220 --> 00:12:42.195
When you take the risk, you can always do.
00:12:42.220 --> 00:12:43.403
It's mitigated risk, right?
00:12:43.445 --> 00:12:44.511
You do the calculation.
00:12:44.511 --> 00:12:45.845
It's not reckless risk.
00:12:45.912 --> 00:12:48.220
I love taking risk because I love failing every day.
00:12:48.287 --> 00:12:49.019
I do fail.
00:12:49.136 --> 00:12:50.077
because I take risk.
00:12:50.153 --> 00:12:51.423
But because of that.
00:12:51.649 --> 00:12:58.240
growth comes you can fix most of the, failures if you, understand your job, well, I learned my job, you have a team of people.
00:12:58.524 --> 00:13:01.149
Who can see things you can't, they can identify your blind spots too.
00:13:01.456 --> 00:13:05.990
that's why you work collaboratively with a group just cause I'm a leader doesn't make me the smartest one there.
00:13:06.224 --> 00:13:07.756
I have employees that are very smart.
00:13:07.903 --> 00:13:08.820
they do this job every day.
00:13:09.086 --> 00:13:13.403
I believe and trust in my employees so much, and help them develop.
00:13:13.662 --> 00:13:17.711
So they were not afraid to, share their opinion or take risks with me.
00:13:18.102 --> 00:13:18.620
Absolutely.
00:13:18.894 --> 00:13:25.706
Hey, you mentioned a word there several times and I don't want, I don't want to leave it un, un, Uncultivated.
00:13:26.006 --> 00:13:27.673
So you talked about growth.
00:13:27.765 --> 00:13:30.416
I mean, I think there's, you know, there's professional growth.
00:13:30.448 --> 00:13:32.157
There's, there's personal growth.
00:13:33.865 --> 00:13:36.673
What role does growth play as you developed?
00:13:37.570 --> 00:13:51.412
Not only as a business leader, but also as a human because they're not really disconnected, I don't think, but tell me about your growth and what emphasis you place on growth and maybe some of the things, some of the ways you help others grow.
00:13:52.291 --> 00:13:54.749
recently did a 360 evaluation.
00:13:54.807 --> 00:13:57.966
I'm a solopreneur, so I don't have people who can evaluate me.
00:13:57.966 --> 00:14:00.698
So the risk I took sent it out to my clients.
00:14:00.907 --> 00:14:02.816
Hey, that is risky.
00:14:04.182 --> 00:14:09.740
The clients, people at the chamber friends I'm associated with, past co workers, evaluate me.
00:14:09.956 --> 00:14:11.106
I'm with John Maxwell.
00:14:11.698 --> 00:14:16.182
executive director, corporate facilitator, I've been in mastermind programs.
00:14:16.265 --> 00:14:17.816
I read daily.
00:14:18.024 --> 00:14:18.948
listen to podcasts.
00:14:18.974 --> 00:14:19.948
learning from others.
00:14:19.966 --> 00:14:21.073
Growth is important to me.
00:14:21.356 --> 00:14:24.499
It helps me professionally and spiritually because I can't get what I don't have.
00:14:24.956 --> 00:14:31.423
So I'm not going to try to help you out and help you grow if I don't have those skills or knowledge or that experience myself.
00:14:31.916 --> 00:14:35.131
And it gives me an opportunity to see potential in others and pull that out of them.
00:14:37.599 --> 00:14:46.149
I want you to expand a little because I, I know you enough to know that faith plays a very important part, in everything that you do.
00:14:46.532 --> 00:14:46.749
Yes.
00:14:46.782 --> 00:14:54.423
Tell me about that, because, I don't think, there again, I don't think we can separate that, and I know that's important to you, so I wanna give you an opportunity to share what that is
00:14:54.423 --> 00:14:56.423
My faith in God knowing I'm not in control.
00:14:56.423 --> 00:15:01.506
He is, whatever I do, it's for the betterment of everybody, for myself as well as other people.
00:15:01.599 --> 00:15:06.791
So I trust in him in everything any opportunity I pray about it and see if it's meant for me to do.
00:15:07.041 --> 00:15:08.416
And when I get in a, yeah.
00:15:08.591 --> 00:15:10.515
tough situation to be resilient.
00:15:10.657 --> 00:15:13.399
My faith is strong and I know that I'm there for a reason.
00:15:13.515 --> 00:15:17.073
I take me out of the equation and look at what I need to learn who do I need to help?
00:15:17.407 --> 00:15:31.432
what's my assignment it helps me a lot because of my faith in God he's not going to put me in a situation I shouldn't be in, even if it's not good I've been in bad situations and he's helped me out in a lot of situations that it's no way possible that I could have got out of it without him and his help.
00:15:31.724 --> 00:15:33.691
So yes, he's, that's number one for me.
00:15:33.899 --> 00:15:35.316
My faith is number one in my life.
00:15:35.823 --> 00:15:36.182
All right.
00:15:36.224 --> 00:15:38.740
I wanted to give you that chance because I know that is important to you.
00:15:39.115 --> 00:15:41.691
I'm involved in the John Maxwell, team as well.
00:15:41.907 --> 00:15:47.631
very thankful for that from a growth standpoint, developing my leadership, pushing me at times.
00:15:47.956 --> 00:15:56.256
who are some other people that have been leaders in your life that, without a doubt, if they hadn't poured something into you, you might not be where you're at.
00:15:56.990 --> 00:15:58.081
Oh, yes, definitely.
00:15:58.166 --> 00:16:02.731
I was apprehensive about being a leader Ellen and Mandel saw that in me.
00:16:02.816 --> 00:16:05.349
a guy named Andy Zares mentored and developed me.
00:16:05.432 --> 00:16:06.691
Anna, in Hawaii.
00:16:06.731 --> 00:16:10.599
taught me about airport compliance and safety aspect of it.
00:16:10.724 --> 00:16:17.198
And I'm glad she did because it's no way in the world I could have ran Philadelphia without leaders from my past pouring into me that way.
00:16:17.456 --> 00:16:20.816
Teaching me policy procedure how to treat people and to be good to people.
00:16:20.816 --> 00:16:26.573
She always told me to play it forward and I did pay it forward as well as my minister, leaders in my life.
00:16:26.649 --> 00:16:27.899
when I retired.
00:16:28.227 --> 00:16:29.370
I went to a church.
00:16:29.403 --> 00:16:35.162
I know I drove them crazy too, though, because we were COVID and we were shut down and I became the administrative assistant.
00:16:35.177 --> 00:16:39.095
six months turned into two and a half years, but I helped them grow.
00:16:39.136 --> 00:16:41.253
we went from 65 coming back in person.
00:16:41.269 --> 00:16:45.495
to 450, maybe 500, members joining back after a couple of years.
00:16:45.727 --> 00:16:48.403
So they definitely was a big part of my life.
00:16:48.537 --> 00:16:53.269
in helping shape me spiritually as well as, my personal growth, you know, I learned a lot.
00:16:53.486 --> 00:16:55.177
John Maxwell, Chris Robinson, Mark.
00:16:55.481 --> 00:16:58.066
Cole and Roddy, are great.
00:16:58.106 --> 00:16:59.416
we're constantly on calls.
00:16:59.448 --> 00:17:02.191
the Maxwell program, even tonight, I have a call with them.
00:17:02.198 --> 00:17:05.191
We get on zoom meetings and we, it's like iron sharpens iron.
00:17:05.191 --> 00:17:08.207
It's, it's like, okay, who has a problem and, you know, need some help.
00:17:08.231 --> 00:17:12.481
we come together like a mastermind program and help one another that group of people.
00:17:12.961 --> 00:17:13.702
Is amazing.
00:17:13.853 --> 00:17:18.119
It's so inspiring and the energy they have, we have a, IMC coming up in March.
00:17:18.636 --> 00:17:19.644
I go every year, twice.
00:17:19.670 --> 00:17:25.069
I go twice a year to be around like minded people who love a growth mindset and adding value to people.
00:17:25.244 --> 00:17:26.886
And I, I don't see that anywhere else.
00:17:26.894 --> 00:17:29.327
Not even in the local churches, It's like heaven on earth.
00:17:29.412 --> 00:17:31.912
I've always found that amazing place to be as well.
00:17:31.952 --> 00:17:34.519
So many people with, a similar vision.
00:17:34.862 --> 00:17:40.528
and so much of that vision is wrapped around how can I add value to others?
00:17:40.803 --> 00:17:40.928
Correct.
00:17:40.952 --> 00:17:42.653
And, it, it is an awesome place to be.
00:17:42.886 --> 00:17:46.487
155, 55,000 coaches 160 countries.
00:17:46.545 --> 00:17:46.694
From
00:17:46.694 --> 00:17:47.220
around the world.
00:17:47.220 --> 00:17:47.420
Yeah.
00:17:47.494 --> 00:17:47.970
Incredible.
00:17:48.319 --> 00:17:52.295
Now, by your work in that, haven't you gone on some foreign type?
00:17:52.345 --> 00:17:52.678
Yes.
00:17:52.737 --> 00:17:53.877
Transformation trips?
00:17:53.912 --> 00:17:54.336
Yes.
00:17:54.949 --> 00:17:55.257
Tell us
00:17:55.257 --> 00:17:58.548
bit about some of those and summarize some big takeaways
00:17:58.598 --> 00:17:59.365
Oh, absolutely.
00:17:59.633 --> 00:18:01.415
this last one was Panama City, Panama.
00:18:01.458 --> 00:18:05.857
We trained 75 coaches and close to 6, 000 leaders on transformation tables.
00:18:06.115 --> 00:18:15.766
teaching them how to conduct these value based tables, when you add value to yourself and others, it changes, your environment, it changes you just because you started in one place doesn't mean you have to end up there.
00:18:16.048 --> 00:18:17.223
So we were able to go there.
00:18:17.223 --> 00:18:18.165
We went into prisons.
00:18:18.407 --> 00:18:26.840
we went into, The government, courthouses, we went to the schools, corporations, entrepreneurs, restaurants, they embraced us I went to Paraguay a few years back.
00:18:27.124 --> 00:18:29.074
we're supposed to go to Argentina this year.
00:18:29.383 --> 00:18:35.458
we have 40 countries requesting, John's coaches to help teach transformation tables their value tables.
00:18:35.540 --> 00:18:43.040
it's teaching about good values, which we need in this world today strong values that help us come together no matter your background and we can do great things.
00:18:43.949 --> 00:18:44.740
Thanks for sharing that.
00:18:44.740 --> 00:18:46.949
I have not done that.
00:18:46.990 --> 00:18:50.557
I hope, in the near future I, I can do, I think that would be awesome.
00:18:50.557 --> 00:19:04.816
But thanks for sharing because I, I know those are, transforming those that are on the receiving end of that, but just the testimony of, Maxwell people coming back, telling how that changed their lives and, and, uh, just being involved in something bigger than them.
00:19:05.223 --> 00:19:12.383
what is something on the horizon that is a big accomplishment or challenge ahead of you that you want to get accomplished?
00:19:13.223 --> 00:19:13.749
Oh, wow.
00:19:14.048 --> 00:19:14.540
Okay.
00:19:14.624 --> 00:19:15.165
here's a big one.
00:19:15.374 --> 00:19:16.490
This is what I'm really praying about.
00:19:16.490 --> 00:19:16.516
Go
00:19:16.516 --> 00:19:17.432
big or go home, Judy.
00:19:17.648 --> 00:19:19.465
I've not seen this model anywhere else.
00:19:19.699 --> 00:19:20.723
I want to open up.
00:19:21.124 --> 00:19:22.648
It's an enterprise institution.
00:19:22.648 --> 00:19:24.066
Now this one has three layers to it.
00:19:24.074 --> 00:19:30.066
So you have your businesses on the bottom layer classroom, middle and sleeping quarters or living quarters on the third floor, right?
00:19:30.340 --> 00:19:34.090
It's focused on second chance immigrants, children age, you're not a foster care.
00:19:34.508 --> 00:19:48.482
And, you're, people who are unsheltered, homeless, and the purpose of this is to teach them business as far as, like hairdresser or automobile mechanics, some HVAC things that we are starting to lose that talent and how to run their own business.
00:19:48.665 --> 00:19:49.949
the second level is the classroom.
00:19:49.949 --> 00:19:55.458
So they'll come attend class and afternoon and know how to be entrepreneurs, marketing sales, finance, just the basic.
00:19:55.670 --> 00:19:57.436
Information on how to sustain your business.
00:19:57.662 --> 00:20:03.319
And then the third level was the reason to sleep in quarters is to bring them back into community and let them learn how to live with.
00:20:03.670 --> 00:20:07.153
People that are different and how do you collaborate and come together that way?
00:20:07.452 --> 00:20:12.420
And it would be, I would get investors up front, but it's sustaining itself with the business running.
00:20:12.577 --> 00:20:20.952
So you use most of the business to have that operate and then take a portion of it, invest it, and then see the people two years, it'll be a two year program for them.
00:20:20.952 --> 00:20:22.228
So they could start their own business.
00:20:22.612 --> 00:20:25.795
And at that point, they will come back and help train the next group
00:20:25.877 --> 00:20:35.840
So really a business incubator on steroids, for a group that doesn't have a lot of resources, a lot of backing.
00:20:36.083 --> 00:20:36.583
so.
00:20:37.028 --> 00:20:38.819
How far along do you think you are?
00:20:38.862 --> 00:20:40.252
what's your timeframe look like?
00:20:40.319 --> 00:20:42.278
What kind of help could you use right now?
00:20:42.949 --> 00:20:43.973
Timeframe is two years.
00:20:43.973 --> 00:20:49.557
Right now I'm working with, the sheriff department and I've also learning about the zoning laws with the, board of commissioners.
00:20:49.557 --> 00:20:52.482
I'm working on that level to understand how to put this together.
00:20:52.482 --> 00:20:57.240
I have a business plan already and it's just a matter of, working with the foster care system as well.
00:20:58.090 --> 00:21:02.107
So then that way I can understand that dynamics of that environment or how to pull them together.
00:21:02.391 --> 00:21:10.133
And, so I'm also working with a couple of charities, so that way they're able to show me, you know, where the population or where's the greatest need.
00:21:10.191 --> 00:21:15.290
And partner with those groups so that way they can, bring people to me who have an interest and a passion for it.
00:21:15.348 --> 00:21:18.458
They who they have identified that is able to do that.
00:21:18.816 --> 00:21:22.648
And IRC is another one for the immigrants cause they have the rescue mission, the international rescue.
00:21:22.682 --> 00:21:23.374
Yeah, exactly.
00:21:23.465 --> 00:21:27.499
So I'm already in contact with all of these individual organizations.
00:21:27.816 --> 00:21:31.833
And at that point, as I'm bringing it together and redefining my business plan even more.
00:21:32.311 --> 00:21:35.019
Then, in two years, I'm, I'm going to be ready for investors.
00:21:35.269 --> 00:21:41.303
It may be even sooner than that because somebody else may have already taken this vision that I'm just giving you and said, Oh wow, I had the same thing.
00:21:41.303 --> 00:21:41.987
Let's come together.
00:21:41.987 --> 00:21:42.612
Okay.
00:21:42.612 --> 00:21:43.662
where are you located?
00:21:43.686 --> 00:21:45.103
Where are you planning on doing that?
00:21:45.269 --> 00:21:46.528
I'm in Henry County, Georgia.
00:21:46.595 --> 00:21:47.303
That's okay.
00:21:48.045 --> 00:21:50.728
Well, I've got to admit that's a pretty big vision.
00:21:50.752 --> 00:21:53.903
Well, that's where my faith is Randall, because God gave me that vision.
00:21:53.903 --> 00:22:02.136
If he gives it to me, as long as I'm doing the actions at small steps to go towards it, miracles happen every day because this will help with the problems we're having right now.
00:22:02.202 --> 00:22:02.345
What?
00:22:02.782 --> 00:22:10.816
That group of people and and it'll help businesses that are short staff because they don't have those type of businesses those employees with those skill sets anymore,
00:22:10.848 --> 00:22:18.023
So I commend you besides the podcast, I want to stay in touch with you about that, because that, that is awesome.
00:22:18.165 --> 00:22:23.141
And, maybe, maybe there's somebody in this audience that, has some vision like that.
00:22:23.391 --> 00:22:30.282
Or knows about putting something together, may have created it, please reach out to Judy, because this is, this is just an awesome, big challenge.
00:22:30.290 --> 00:22:35.740
And I commend you for taking it on I'm not a big betting man, but I'm going to bet that you make it happen, Judy.
00:22:35.740 --> 00:22:36.657
I've seen you do a lot.
00:22:37.098 --> 00:22:38.324
I'm a make it happen kind of person.
00:22:38.691 --> 00:22:39.191
You are.
00:22:39.191 --> 00:22:40.490
that is totally who you are.
00:22:40.490 --> 00:22:41.249
that's exciting.
00:22:41.523 --> 00:22:42.624
let me open it up.
00:22:43.266 --> 00:22:48.319
if you had a group of, Emerging young leaders in front of you.
00:22:49.836 --> 00:22:57.994
Give it, give us just that, Judy gold about how to lead, lead well, and what is what they need to focus on.
00:22:58.540 --> 00:23:22.694
people, need to focus on knowing who's on their team and, finding their strengths and, making sure they're in the right position, and sometimes you're inherited a team, and you don't have that, control because that's a team you just have, but to really get to know them and see what their passion desire and, work collectively, not solo is so many silo workers nowadays that everybody want to work at home, and be hybrid.
00:23:22.720 --> 00:23:25.836
No, that's not how you do it because then you get too comfortable and complacent.
00:23:26.194 --> 00:23:28.853
You want to be able to grow and stretch yourself and stretch others.
00:23:28.877 --> 00:23:32.619
And you only could do that if you work collaboratively with other people.
00:23:32.787 --> 00:23:34.702
So and then help develop other people.
00:23:34.752 --> 00:23:35.836
It's not just about you.
00:23:35.928 --> 00:23:38.487
Get yourself out the way and focus on others more.
00:23:38.603 --> 00:23:43.444
Not saying don't take care of yourself, of course do that, but focus your energy on helping others develop.
00:23:43.586 --> 00:23:45.636
And it's going to help you also because they will help you.
00:23:45.636 --> 00:23:47.244
They'll pour into you like you pour into them.
00:23:47.827 --> 00:23:48.961
So that's what I would do.
00:23:48.970 --> 00:23:51.653
And that's how I became successful I don't focus on my failures.
00:23:51.653 --> 00:23:54.394
I learn from them and try to not make the same ones again.
00:23:54.682 --> 00:23:57.357
as much as possible, but I lean on people.
00:23:57.673 --> 00:24:03.208
I engage people and, I see the potential in people even before they see it in themselves and help pull that out of them.
00:24:03.715 --> 00:24:06.874
that's a great concept of seeing more than they see in themselves.
00:24:07.165 --> 00:24:13.215
in a recent interview, he was sharing one of his biggest, what he thought was failures or not so much a failure, but.
00:24:13.670 --> 00:24:20.278
about people pouring into him, and it was a gentleman that just simply said in a tough time for him, We've got your back.
00:24:20.586 --> 00:24:21.936
We know you're gonna do good.
00:24:22.112 --> 00:24:23.827
He didn't think that was the case.
00:24:23.978 --> 00:24:27.627
So it was almost aspirational that somebody was speaking in to him.
00:24:27.961 --> 00:24:28.827
You can do it.
00:24:29.086 --> 00:24:34.877
Although feeling kind of like maybe not, just that speaking in, I've had several instances like that myself.
00:24:35.019 --> 00:24:35.886
early in my career.
00:24:36.095 --> 00:24:41.278
I worked for a colonel in the military and his comment to everybody else, was, Gooch can make that happen.
00:24:41.670 --> 00:24:41.944
Yeah.
00:24:41.987 --> 00:24:42.928
Gooch will make that happen.
00:24:42.936 --> 00:24:51.627
A lot of times I had no idea how that was going to happen and I didn't think I was going to, but you start working, digging deeper to live up to that positive.
00:24:51.907 --> 00:24:53.807
Affirmation it's an amazing thing.
00:24:53.807 --> 00:24:55.848
that's why I said when I first started, I didn't want to be a leader.
00:24:55.973 --> 00:24:59.083
I didn't see myself as a leader and somebody else saw that in me.
00:24:59.098 --> 00:25:00.273
So I'm paying it forward.
00:25:00.516 --> 00:25:09.490
Judy, this has been a wonderful conversation thank you for participating today, and I look forward to listening to your great successes in the future.
00:25:10.016 --> 00:25:11.583
Thanks for joining us on Lead, Learn, Laugh, Grow.
00:25:11.907 --> 00:25:17.298
If you enjoyed today's episode, be sure to follow wherever you get your podcasts and share it with a friend who's passionate about growth.
00:25:17.648 --> 00:25:20.098
Connect with me on LinkedIn or visit rmleadership.
00:25:20.124 --> 00:25:21.598
com to continue your leadership journey.
00:25:21.874 --> 00:25:23.423
Until next time, keep growing.
