Why Your Plans Will Fail After Five Minutes, and How To Fix Them, with Kevin Fong

Kevin Fong has spent his working life in high-risk, high-performance teams. He flies as a Helicopter Emergency Medical Service doctor, has worked on NASA’s human spaceflight programme, and was part of the UK’s frontline response to major incidents and terror attacks. 

In this episode, he joins Professor of Environment and Society, Helen Czerski, to discuss some of the most challenging and high-pressure emergencies he’s witnessed across his varied career and to offer some crucial, counter-intuitive insights into how the best teams and organisations succeed against the odds, learn from failure and go again.

Fong suggests that decisions in the face of irreducible uncertainty are the ultimate team sport and their success depends wholly on the wider systems that support them. The ultimate lessons are these: never lose sight of the humans in the loop, and when it comes to managing fast-moving threats in the face of the unknown, the edge of chaos is exactly where you need to be.

Kevin Fong Kevin Fong is a medical doctor specialising in anaesthesia and intensive-care medicine and is departmental lead for major-incident planning at UCL Hospitals. He also flies as a doctor with a Helicopter Emergency Medical Service, has worked with NASA’s human spaceflight programme. In 2020 he was seconded as National Clinical Adviser to NHS England's Covid-19 Emergency Preparedness, Resilience and Response Team. 

Helen Czerski is Professor of the Environment and Society at UCL’s Department of Mechanical Engineering. Her research focus is the physics of breaking waves and bubbles at the ocean surface. She has been a regular presenter on the BBC since 2011, where she stands out for her enthusiasm, insight and storytelling ability. She is the co-host of BBC Radio 4’s flagship climate and environment show Rare Earth.

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